This is my second stay at this hotel. I am a business travelor and a Starwood elite member. The first time I stayed, I thought it was grungy for a Sheraton, but I had no other choice because of the location of my meeting. I had to visit a second time and I was attacked by bed bugs in the... more

We went to our room, no one told me we would need extra water rations to get there without dying of dehydration. The hotel is old but the condition of the bath and shower were that of a motel. The air in the room was also substandard unless you like it hot. The staff was seemingly lack luster though I... more

I have tried this hotel a few times over the past year. However, each time I have been placed in a room downstairs from the lobby, almost as if in a basement. The last time we were in a room that was situated within a group of rooms occupied by a large loud group. In a hotel with almost 400... more

Booked here and was a little worried after reading all the reviews. Pay no attenion. It was really nice and I liked it very much. Book it and enjoy!!!!! more

Having stayed at this hotel numerous times during yearly conventions, I was not looking too forward to the stay. The hotel is segmented into various buildings requiring lots of walking to access meeting rooms and the lobby. This year I requested a room closer to meeting rooms--in what the hotel calls the Tower. My first room in the Tower came... more

I lived in Richmond for four years for college and went back for a weekend wedding. I had attended a few events at the hotel during college and remembered it being nice, but little did I know the problems that awaited me. Booked through the Starwood website and arrived on a Friday afternoon. There was only one guy working the... more

I actually did not stay at this hotel..but I had my high school Prom there on May 3rd. It was an amazing experience. The hotel is a lot nicer on the inside than it looks on the outside. Everything about this hotel was perfect. 5 stars. more

I booked the stay through priceline for 80.00. Cheaper than normal. The room was very clean very comfortable beds. The pools were not open. Staff was nice. I would stay at the Sheaton again. more

Stayed at this property last weekend. It was very busy as there was a NASCAR race in Richmond. We were first assigned a ground floor room in the main building that was not acceptable (musty, toilet not working properly, dark hallways). Went back up to the front desk and were given a different room in the tower building. This was... more