I stayed at this hotel for a convention. I was a little nervous about it after reading the reviews, but I was pleasantly surprised. The hotel staff could not have been nicer. After checking in and immediately returning to my car to retrieve a few items, I realized that I had forgotten to take my room key with me and... more

I had read the reviews of this property which are all over the map. I was curious as to whether or not i would enjoy my stay at this Sheraton. Not sure if the rooms in the tower portion of this hotel are different or outdated but the room i was given on the first floor in the flat section... more

My husband and I stayed at the hotel through a package we purchased through a company to attend a Nascar race. We were disappointed in the hotel. The rooms were clean but were showing their age. I was not happy to find that all we had in our bathroom was a shower and no tub. This may not bother some... more

If you are picky like we are, do not stay at this hotel. Upon entrance, you see a beautiful lobby which is a facade because the rest of the hotel looks outdated and worn. The staff is not warm or welcoming (maybe for their Sheraton Club members). After we finally found our room (this place was a confusing maze), we... more

Disappointing...Is how I would describe my stay at this hotel. Richmond is my hometown so... I had high expectations of this hotel. First, I was double charged (I paid for my stay in cash upon arrival....only to find out later during dinner when my credit card was denied...that my credit card had been charged too upon arrival). To avoid this... more

I stayed 3 night for a conference, the hotel is not bowl you over great, but it was clean and comfortable. FYI, you have to pay for wi-fi 10.00 a day! more

This Sheraton has a very confusing layout and it is somewhat difficult to find the rooms. Rooms are nothing special and everything else is ok. more

Booked 2 rooms through Hotwire. Was worried after reading reviews on this site. At check-in I was given two adjoining King bed rooms. Both rooms were big. The hotel quickly brought a roll-away bed to each room and there was plenty of room to set them up. Everything worked fine (AC, hot water) except the TV in one of the... more

What a disaster. I booked a two day (6/27-6/28) stay for my husband who is on the road for business. This is a 3* hotel? more like a 1*. The power in the hotel went out on Saturday for a few hours. I suggested going in the pool for a while to wait for it to go back on..oh wait... more