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Hotel Sierra Richmond West


Hotel class 3.0 of 5
11800 W Broad St, Richmond, VA 23233
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Reviews you can trust

87% Recommend
4.5 of 5 stars 16 reviews
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5 of 5 stars
Central Virginia
16 Dec 2009 | Trip type: Couples
1
person found this review helpful

My wife booked this hotel for my birthday weekend and we absolutely loved it! It is attached to the Short Pump (Outdoor) Mall, which is very nice when it is not raining or snowing. We were able to walk to great restaurants and the comedy club which was the purpose of our visit. When my wife mentioned that it was... more

Management response from
HSRichmondGM, General Manager

Dear Valued Guest, Thank you for the wonderful comments regarding your stay at Hotel Sierra. We're glad the location and service you received help make your birthday weekend special. Thank you for choosing our hotel, we look forward to seeing you again soon! In hospitality, Steve Kendall, General Manager

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2 of 5 stars
Harrisonburg, Virginia
11 Dec 2009 | Trip type: Business

I asked for two things, a king bed and a one hour late checkout. I was denied on both items. The hotel desk person was very young and inexperienced and consulted with a person very similar. The hotel was overpriced and with out my knowledge checked me into a handicaped room. The only reason I mention this is the shower.... more

Management response from
HSRichmondGM, General Manager

Dear Valued Guest, Thank you for taking the time to provide us with feedback good or bad, this is how we will improve. First, I must apologize for any inconvenience or misunderstanding with your reservation. We pride ourselves on our service and will be using this as a training point. You may have booked a Run of House room type...

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5 of 5 stars
Salem, VA
4 Dec 2009 | Trip type: Business

I stayed at Hotel Sierra Richmond West for business on December 1-3, 2009. The group rate was very competitive so I’ll admit that I had low expectations. Wow, was I surprised to be greeted with such friendly enthusiasm by the front desk clerk and even more surprised when I entered my king studio suite! The suite was equipped with a... more

Management response from
HSRichmondGM, General Manager

Dear Valued Guest, Wow, what wonderful compliments! We are delighted you decided to stay at Hotel Sierra and are pleased we exceeded your expectations. Thank you for sharing your experience and we look forward to seeing you again soon for fun and shopping! In hospitality, Steve Kendall, General Manager

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5 of 5 stars
Dallas, TX
9 Nov 2009 | Trip type: Business

My husband was traveling to Richmond on business and I decided to come along to visit family in Fredericksburg and some historic sites. He had us booked in a Marriott Courtyard, but I found this hotel on the internet, checked to see if they had a corporate rate for his company (yes) and booked it - we are so glad... more

Management response from
HSRichmondGM, General Manager

Dear Valued Guest, I'm glad you found Hotel Sierra on the internet and decided to give us a try on your recent visit to Richmond. It's great that you were able to enjoy the restaurants in the area and do some shopping on your last day. Thank you for staying with us and we're glad you wouldn't think of staying...

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5 of 5 stars
Annapolis
26 Oct 2009 | Trip type: Business, Solo travel
1
person found this review helpful

I travel to this area frequently for work and usually stay at a Marriott Courtyard in Glen Allen. I happened to notice this hotel one day and decided to try it on my next trip. I will never go anywhere in this area again! So many positive things to say...where do I start?? The rooms are spacious and modernly furnished.... more

Management response from
HSRichmondGM, General Manager

Dear Valued Guest, Wow, what wonderful compliments! We are delighted you decided to stay at Hotel Sierra and are pleased you enjoyed our hotel, the location and amenities. Thank you for sharing your experience and for the recommendation. We look forward to seeing you again soon! In hospitality, Steve Kendall, General Manager

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5 of 5 stars
Connecticut
19 Oct 2009 | Trip type: Family
1
person found this review helpful

Stayed one night at the Hotel Sierra in Richmond, VA. This hotel was by far the most beautiful hotel I've ever stayed in. My room was spacious, (king suite), modern and extremely clean. The hotel staff was friendly and helpful. The breakfast buffet was fresh, and hot, with a large variety of food choices. I could live in this hotel,... more

Management response from
HSRichmondGM, General Manager

Dear Valued Guest, It is great to hear your experience at Hotel Sierra was positive! We are happy you enjoyed our spacious suites and found our staff to be inviting. We thank you for staying with us and for posting your comments. We hope to see you again soon! In hospitality, Steve Kendall, General Manager

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5 of 5 stars
oregon
8 Oct 2009 | Trip type: Business
1
person found this review helpful

This hotel has a fantastic location right at the Short Pump Town Center. The rooms are new and nicely furnished. The staff is extremely friendly, helpful and professional. The breakfast buffet is included and has something for everyone. The gym is small, but has very nice equipment. The business center seems nice and the wireless internet is very reliable. more

Management response from
HSRichmondGM, General Manager

Dear Valued Guest, Thank you for your recent stay at Hotel Sierra! We are pleased to hear you had an enjoyable experience! We hope to see you again soon! In hospitality, Steve Kendall, General Manager

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3 of 5 stars
Virginia
3 Oct 2009 | Trip type: Couples

The Hotel Sierra is snew and therefore clean- but nothing special. I paid $95 for my room so I wasn't upset about value. I would never spend more then $100 for a night at this hotel. The room had two scrawny towels- (Motel 6 quality). The bed sheets felt like they were scratchy. Don't stay here and expect to feel... more

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5 of 5 stars
VA
17 Sep 2009 | Trip type: Couples
1
person found this review helpful

The Hotel Sierra had many nice touches. I especially appreciated the modern elements of the rooms and lobby. My wife and I were looking to stay somewhere with conveniences closeby. Since this hotel is part of the Short Pump Town Center, there are all kinds of great restaurants and great shopping just a few steps away! If you're looking for... more

Management response from
HSRichmondGM, General Manager

Dear Valued Guest, We are thrilled to hear you enjoyed your stay and our amenities at Hotel Sierra. Thank you for bringing to our attention that we may need more fruit at the breakfast bar. We appreciate you taking the time to post your comments and look forward to seeing you again soon! In hospitality, Steve Kendall, General Manager

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5 of 5 stars
Huntington, NY
13 Sep 2009 | Trip type: Solo travel
1
person found this review helpful

My husband thoroughly enjoyed his stay at Hotel Sierra. He was pleasantly surprised by the luxuriously appointed room, convenient location and efficient, friendly staff. I found Hotel Sierra on a internet search of hotels in Richmond, Va. My husband drove our college senior back to school in Ohio and made an overnight stop for my our son to visit his... more

Management response from
HSRichmondGM, General Manager

Dear Valued Guest, Thank you for such an amazing review! It is very encouraging to hear all of your comments! There are Hotel Sierra's across the country that we hope you can enjoy as well. Thank you for staying with us and we hope to see you back again soon! Sincerely, Steve Kendall, General Manager

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Hotel Sierra Richmond West Address

11800 W Broad St, Richmond, VA 23233