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Suburban Extended Stay Hotel - Richmond


Hotel class 2.0 of 5
7831 Shrader Rd, Richmond, VA 23294
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Reviews you can trust

Rating summary
3.5 of 5 stars 5 reviews
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All (5)
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[ Date ] [ Rating ]
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5 of 5 stars
PA
28 Feb 2009 | Trip type: Business

I travel alot and this round was a long stay. Sales approached me about staying here....offered a great rate which fit my per diem. Has a kitchen with everything, good internet service. Roomy rooms, you can even do your laundry down the hall. Great locale and easy to get anywhere. Staff at night is friendly and VERY helpful. I'll be... more

Management response from
Cheryl Mahanes, manager

Thank you for taking time a post a review of our hotel. I am glad that you enjoyed your stay with us, and hope to see you again. If I can be of any assistance please do not hesitate to contact me. Sincerely, Cheryl Mahanes General Manager

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1 of 5 stars
Richmond virginia
5 Jan 2009 | Trip type: Business
1
person found this review helpful

On Sunday January 4th 2009 the entire hotel was evacuated for more than two hours. From about 8:30pm to just before 11:00pm the fire alarm system activated eight times. With full local fire department response. We (guests) were given the all clear without explanation or apology for being left in the fourty degree night. Several guests asked for refunds with... more

Management response from
Cheryl Mahanes, manager

Thank you for taking the time to post a review. I personally apologize for the dissatisfaction in your stay. I am not sure exactly what happened as I was on vacation at that timeand it was serveral months ago. The employee that was on duty does not work for me any more. But I assure you that if the Fire...

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3 of 5 stars
brooklyn, new york
18 Jul 2005

This hotel is close to a family member that I've visited when it was just my husband and I, and when we had our twin daughters. On both visits, the staff was friendly and moderately helpful. Late night communication is a problem, but the rooms were clean and comfortable, and it's quiet. We also like it because it has a... more

Management response from
Cheryl Mahanes, General Manager

Thank you for taking the time to write a review. We value the input of our guests. Obviously we did not commuicate on how to reach someone after hours and I apologize for that. Overall, I am glad your stay was a good. We hope to see you again when you are in Richmond. Sincerely, Cheryl Mahanes General Manager

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1 of 5 stars
Richmond, VA
14 Jun 2005 | Trip type: Business
1
person found this review helpful

I was hoping that this Suburban Suites would be a good choice as I had booked it on Hotwire. I haven't had the best experience with Suburban Suites before as the beds have tended to be lumpy and the fit and finish of the rooms tended to be shabby. Cheap soap from India, paper thin towels and the worst wireless... more

Management response from
Cheryl Mahanes, Manager

Thank you for taking the time to post a review. I apologize that you did not have a great stay with us. I know that this was quite a while ago, but I would like for you to give us another try next time you are in Richmond. We have made some changes since your last visit. Please feel free...

Bed bugs!!!!
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1 of 5 stars
baltimore
1 Feb 2005
3
people found this review helpful

At first this place looked clean. Utilitarian at best but the kitchenette was clean. I went to bed and watched the game on tv and noticed something out of the corner of my eye. It was small, red, round and had beetle like wings. I looked under the sheets to discover even more and immediately packed everything up. In this... more

Management response from
Cheryl Mahanes, manager

Thank you for taking the time to write a review. I apologize for the experience that you had with us. I assure you this is not a normal practice for us. If something like this happens we take care of the problem immediately, and we do have someone available on property 24 hours. I would like for you to give...

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Suburban Extended Stay Hotel - Richmond Also Known As

  • Suburban Extended Stay Richmond
Address: 7831 Shrader Rd, Richmond, VA 23294