We have been visiting Malta sine 1986 and love to go yearly. Last summer we booked the Bella Vista as we had not stayed in the luxury of a 4star hotel before only s catering apartments. It was AWFUL!! We could not wait for our 12 days all in to pass quick enough. The staff were slow and miserable and...
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We do not understand why a guests who stayed with us last summer, feel the need to write a review after 5 months to tell us about his stay.The only reason is probably he complained
maybe expecting a free holiday and he was left empty handed because whatever he complained about was only made up.Most of our staff are young...
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we spent 4 weeks there and found that
a)it is at best 3 star
b)manager reception and bar staff are so miserable we couldn't understand why they were in the job
c)rooms were clean but very tired
d)one day one of the two lifts the brake failed from 6th floor to basement how none of the occupants were seriously injured...
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We thank you for your review.I think your remark about our manager reception and bar staff is out of place. The staff cannot always meet all the guests requests, and it is not fair when guests end up insulting the staff.You were not involved with the lift incident and do not know
what happened afterwards.The guests were offered a drink,...
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This hotel is a total dive I went there this week on our honey moon,
It was properly one of the worst mistakes I have every made ,the manager was a total idiot who had know time for anyone, the way he spoke to people who wanted to make a complaint was terrible and totally disrespectful , the rooms were...
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There is not much to say about this review.I have checked with the staff involved and the staff confirmed that this guest ordered some drinks and after a few seconds he came back for some more. The bar staff asked him politely if he was giving drinks to non allinclusive guests
and he was sitting with two other couples.He was...
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The hotel was really run down and tired. It is ok if you managed to get a good deal but if you think you have booked a 4* then think again. The rooms on the 5th floor were noisy and cold. The bathrooms are dirty and old. The TVs were tiny and old. The remote controls cost extra. I have...
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We are 2 couples in our 60s.
Went to Bella Vista 22nd January for 2 weeks allinclusive. For what we payed the hotel was OK the food wasnt bad and local drinks which is what you expect but the hotel was freezing inside. I know the hotel cannot be held responsable for the weather but they just woudnt put any...
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We always thought that the Correction Manager had a wicked sense of humour, and my goodness he and his staff need it. The way some people speak to them is totally out of order.
The room we had was spacious and clean with a lovely view. Food was good, we went Half board and found something to suit both of...
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we thank you for a lovely review.You are correct, sometimes our staff are abused by overdemanding guests.I know that the guest is always right, but the staff should always be treated as human beings to say the least.We appreciate your remarks about our staff and the food, and we thank you for your advice to prospective guests.The guests know what...
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Visited malta for a month in January staying in six different hotels, including 3 nights all inclusive stay at the Bella Vista which was long enough. This was the worst hotel we stayed in.You know it is not good when everyone you speak to is complaining and grumbling. The hotel is doing a balancing act between cutting corners and running...
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Thank you for your feedback.Unfortunately you get a few guests who go about pestering other people all day trying to make them complain about anything.The hotels in Malta do not do balancing acts, but because what guests are paying does not even cover the cost of food & wages, we have to be careful.In the morning guests can use the...
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The food was totally inadequate,bland,undercooked,served with no imagination whatever.On several occasions i had to change dirty cutlery.Dogs bark day and night senior staff just do not care.matresses on both beds in our room where dirty,they were changed,one that was put on my bed was discusting to say the least.It was covered from one end to the other with urine.(photographs to...
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This review came as no surprise.Some guests spend their holiday trying to find faults in everything, just because about 20 years ago they managed maybe a 10 room hotel.It is not fair to accuse staff of giving short measures when this staff member always uses the measure provided by the hotel.When the bar staff serve allinclusive guests they give double...
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We travelled for an all inclusive week with some trepidation having read some reviews but tbh if you have realistic expectations ( its not a 4 star etc etc ) it,s perfectly possible to have a good time based in this hotel.
First impressions aren,t great as on arrival one is greeted by a bar and reception in semi darkness...
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Thank you for finding time to write your review.We value any critisism by our guests, and when possible we impliment changes as advised by our guests.The weather was probably the worst I remember these last 10/15 years and this does not help to put our guests in a good mood.I agree some guests are rude and take it on the...
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this hotel is no way a 4 star first the good points:
the rooms are a good size
the food is okay but very British
the beds are comfortable
the bus stops outside
now the rest:
you have to pay 2 euros to hire a pool towel - which is thin and grubby looking
the room towels are grey and...
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We thank you for your feedback, and appreciate your remarks about the rooms and the food.
Now to some of your points.
We have a soap dispenser in all bathrooms.
The hotel gears itself according to the guests and the season.In November, December and January we have a lot of British guests over 60 , who prefer to spend the...
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