Stayed 2 nights in early February 2012 for business.
Above Expectations:
(+) Location. (Close to all downtown ATL attractions)
(+) Service. (Friendly, knowledgeable staff, esp. the doormen)
(+) Room Amenities. (LED reading lights on bed, flat-screen w/ HBO, etc.)
(+) Gym. (Fitness facilities are top notch w/ cardio, weights, individual tvs, etc.)
Expected (for better or worse):
($) Affordability. (Pretty...
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We made reservations back in June of 2011 for this coming weekend 2/16 - 2/20/12. Tonight (2/13/12) at 9:15 pm we got a call telling us the 2 - double rooms we booked online in June were now not available so they were giving us 2 king rooms instead. I have 7 people in 2 rooms, how is that going...
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Stayed for 3 nights for business. Very nice location, walking distance to CNN, World of Coca-Cola, Georgia Aquarium. MARTA stops nearby. Rooms are clean, good size (stayed at 408 1 king), but no safe box. Rainshower with excellent pressure with bathtub. Paid wifi in room, free at the lobby. Ice machine wasn't working on my floor. There's a convenience store...
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Thanks for taking the time to write regarding your recent experience, it’s greatly appreciated. I am happy to read that your stay was enjoyable and I appreciate the kind words about our great location, and that your guest room was comfortable & clean. You will be happy to know I have ordered safes for each of our 312 guest rooms,...
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When you think of a category 5 Marriott Hotel you expect more. I should have known something when I booked the room & wanted 2 queen beds but they only had double beds. The rooms were not large enough for 2 queen beds. The bath room was not up to a Marriott 5 star category.
The service was excellent &...
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Many thanks for your recent review of our hotel and for the 5-star rating of our service, and 4 star rating on cleanliness and location. I was pleased you found our staff to be both courteous and helpful, as we work extremely hard on this. My apologies your room wasn't to your satisfaction. As I'm sure there are hotels out...
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If you end up in a suite ( which are very nice) your thinking 4+ stars. However if you end up in the standard room prepared to cramped. Overall the hotel i would rate 3.5. The location is close to nothing and near everything if your working downtown. Staff is above average, concierge lounge is average. Rooms vary between average...
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Thanks for the feedback and the kind comments regarding the lounge food and beverage selections and the hotel staff. I appreciate your insight and we hope to see you back again in the very near future.
Best Regards,
Mark Gallagher
General Manager
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I stayed here for business for one night in mid-week recently. The hotel is in an excellent location if you have business in downtown Atlanta, an easy walk from many major office buildings, Five Points MARTA stop, and the aquarium. The location is one of its best attributes.
Also on the positive side, the hotel is on a more human...
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Thanks for the review, we appreciate your feedback. We pride ourselves on our friendly employees, and get consistently positive comments on our wonderful & relaxing beds. I am delighted you were able to enjoy both. We are looking forward to welcoming you back in the near future.
Best Regards,
Mark Gallagher
General Manager
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Went to watch the Packers in Atlanta in October. We had a great stay at this property. It was a 15 min walk to the Georgiadome and a 5 min walk to restaurants and bars. The service was great as well. Would definitely stay again.
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Thanks for the great feedback; I am delighted that you enjoyed the football game. We place a great deal of emphasis on the quality of our service at the hotel and I was happy to hear that your interactions and experiences were positive. Our location within walking distance to the many downtown attractions, bars, and restaurants is something our guests...
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The only redeeming factors for staying at this truly run down property is it's location and the standard good Marriott beds. I spent one night here and couldnt wait to check out. It is tired, old and worn and sorely in need of urgent renovation and updating. Badly scuffed walls in corridors. Second rate tiling in bathroom. Scuffed and dirty...
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Thanks for taking the time to write about your recent stay. I sincerely appreciate the positive ratings about our location & sleep quality, and I apologize that the rest of your experience did not meet your expectations. I sent you a reply via TripAdvisor to see if I could connect with you, to discuss your issues further. There is no...
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This hotel was average at best. The beds were outstanding, but the room itself was nothing special and the bathroom was also average, except for the ceiling which looked like had been accessed to work on the toilet on the floor above. The ceiling was closed, but the repaired spot was very much visable. Compared to other hotels which had...
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Thanks for writing regarding your recent stay. I appreciated the constructive feedback, and I am glad we meet some of your expectation in regards to cleanliness, location & sleep quality, but disappointed we failed in other areas. I do apologize for this. I am very committed to customer satisfaction, and since receiving this commentary I have shared and addressed with...
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Good location in downtown - was able to walk to the GA Dome/ CNN center & back easily.
Hotel staff was friendly and pretty helpful.
Room was small and no water pressure in shower. Parking was terrible and there was no breakfast.
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Thank you very much for taking the time to write about your recent experience. I appreciate the kind words about our staff and the service at the hotel, we are very proud of them. Glad out location fitted your needs. We do have rates that include breakfast, but in the case you do not choose those rates we offer a...
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