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JW Marriott Hotel Buckhead Atlanta

4.0 of 5
3300 Lenox Rd, Atlanta, GA 30326 (Buckhead)
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JW Marriott Hotel Buckhead Atlanta
Ranked #27 of 194 hotels in Atlanta
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322 reviews from our community

Traveller rating
    141
    120
    36
    14
    11
See reviews for
Families
56
 
Couples
70
 
Solo
32
 
Business
119
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Topeka, KS
Contributor
12 reviews 12 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 21 May 2013 NEW

SWIFT Check in - they had my keys ready when I walked in the hotel - showed me to the elevator and that was it, Breakfast was perfect - the beds are SUPER comfy - they have thick mattress pads and very clean. The staff was very friendly and helpful. Downside - room servise: Hot food is not available after... More

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See 4 more reviews by LeslieF for Atlanta
texas, usa
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 21 May 2013 NEW

Stayed for 3 nights in May for conference. Good hotel. Excellent customer service from check in to everyone I encountered during the stay. Happy people !! Nice location adjacent to mall, and across from the train station ( very convenient ). Can catch a train to/from airport - about 40 minutes commute time for $ 5 ( round trip). Food... More

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Memphis, Tennessee
Senior Reviewer
10 reviews 10 reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 19 May 2013 NEW

Great location. Very clean. Great ambience. Only complaint is the water pressure in the rooms. The water in the shower and the hand sink would repeatedly slow down to a trickle for about 45 seconds and then just squirt out with extreme force. This happened in several rooms on the floor. I would suggest that this issue needs to receive... More

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See 2 more reviews by CEOLARRYWILLIAMS for Atlanta
Mike_Giamundo, General Manager at JW Marriott Hotel Buckhead Atlanta, responded to this review
21 May 2013

Please accept my sincere apology for the inconsistent water pressure you experienced during your recent stay. Our Engineering team has identified the problem and I am happy to report that it has been repaired. We look forward to welcoming you back soon More

Kansas City, MO
Senior Contributor
28 reviews 28 reviews
24 hotel reviews
Reviews in 18 cities Reviews in 18 cities
40 helpful votes 40 helpful votes
5 of 5 stars Reviewed 18 May 2013 NEW

This is not my normal review. Fellow business travelers and myself arrived at the JW Marriott in Buckhead late in the evening after a busy of day of traveling to discover the hotel did not have any available rooms, even though we had guaranteed reservations. What could have been a disaster and a very disappointing customer experience was turned into... More

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Mike_Giamundo, General Manager at JW Marriott Hotel Buckhead Atlanta, responded to this review
21 May 2013

Please allow me to personally apologize to you and your fellow travelers for not being able to honor your reservations during your recent visit to our hotel. We go to great length each day to manage our room inventory in a manner that insures that each guaranteed reservation is honored. I truly regret that circumstances prevented this from happening and... More

Ellenton, Florida
Senior Contributor
27 reviews 27 reviews
3 hotel reviews
Reviews in 7 cities Reviews in 7 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 16 May 2013

I see my fair share of hotels, and when you've seen one... well you haven't seen the JW Marriott in Atlanta!! Truly exceptional service sets it apart in everything from room service (can you whip up x that wasn't on the menu) to an amazing chef (seriously, the BEST room service I've ever tasted and others in my group said... More

Was this review helpful? Yes
Contributor
11 reviews 11 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
5 of 5 stars Reviewed 15 May 2013

Admittedly, I stay @ the JW Marriott Buckhead a lot (75 nights annually @ this property) so the service is great. Everyone on the staff goes out of their way to know your name and greet you by your name. The rooms are for the most part large, and there is a good hotel gym on the property. The lobby... More

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Mike_Giamundo, General Manager at JW Marriott Hotel Buckhead Atlanta, responded to this review
21 May 2013

Good afternoon. I appreciate you taking the time to let me know how we are doing in providing great service to our guests. Most importantly, Thank You for the 75 nights you spend with us. I look forward to welcoming you back. More

Hinsdale, Illinois
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 10 May 2013

This is a very fine facility, but MINOR factors have affected every stay I've had here. Fine-tuning needs to be done to create a 'mindset' to assure every staff member is in alignment with providing full excellent customer service and quality. The majority of the troops are on board and the few stragglers need to get in step! This hotel... More

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Mike_Giamundo, General Manager at JW Marriott Hotel Buckhead Atlanta, responded to this review
13 May 2013

Good morning and thank you for taking the time to provide feedback regarding your recent stay. I certainly agree with you that we strive to deliver excellent service to each guest that stays with us. I appreciate you recognizing Cassandra and other associates that met your expectations and it is just as important that you share your comments on opportunities... More

Long Beach, Washington
Senior Contributor
25 reviews 25 reviews
4 hotel reviews
Reviews in 12 cities Reviews in 12 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 9 May 2013 via mobile

Stayed here for a business conference, had a very nice stay. Rooms are large and comfortable, service was great. Not a lot of places to eat nearby, and the restaurant was never open for dinner, even though it was posted that it would be. The bar had a decent menu so that helped, but it's a bar. The staff was... More

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Mike_Giamundo, General Manager at JW Marriott Hotel Buckhead Atlanta, responded to this review
13 May 2013

Good afternoon. I appreciate your wonderful comments about our comfortable rooms and great service. Please accept my sincere apology for the confusion regarding our restaurant hours of operation. A full dinner menu is currently being offered in the Lobby Lounge each evening from 5-10 PM. I will follow up with our staff to insure that the correct hours are being... More

florida
Contributor
11 reviews 11 reviews
9 hotel reviews
Reviews in 11 cities Reviews in 11 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 8 May 2013

Upscale hotel, great location & commendable customer service. From the seamless ease with changing my reservation to the spacious delightful room & sumptuous buffet breakfast, my family & I, enjoyed our stay tremendously.

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Carrollton, Texas
Top Contributor
93 reviews 93 reviews
12 hotel reviews
Reviews in 27 cities Reviews in 27 cities
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed 8 May 2013

We came here to celebrate our wedding anniversary and wanted an upscale top-notch experience. We got it! Every member of the staff seemed to know us and anticipate our needs. We had a beautiful and spacious king corner suite with lots of amenities. The skyline view of Atlanta was dreamy. The free breakfast and happy hour on the concierge level... More

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See 4 more reviews by Sheryl G for Atlanta
Mike_Giamundo, General Manager at JW Marriott Hotel Buckhead Atlanta, responded to this review
12 May 2013

Good evening and Happy Anniversary! I'm glad to hear that our staff delivered a "top notch" experience during your recent stay. Great to hear that you got to visit Piedmont Park. There are many great things to choose from close to the hotel. Thank you for your continued patronage of Marriott hotels and hope you will consider coming back again... More

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Additional Information about JW Marriott Hotel Buckhead Atlanta

Also Known As:
Jw Marriott Atlanta
Marriott Hotel Buckhead Atlanta
Marriott Atlanta
Atlanta Marriott
Address: 3300 Lenox Rd, Atlanta, GA 30326
Phone Number:
Region: United States > Georgia > Atlanta > Buckhead
Amenities:
Bar/Lounge Business Centre Fitness Centre Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#11 Luxury Hotels in Atlanta
#21 Business Hotels in Atlanta
#38 Family Hotels in Atlanta
Price Range: ££
Hotel Class:4 star (4*)
Reservation Options:
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JW Marriott Hotel Buckhead Atlanta
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