We called to make a reservation after viewing the amenities on this hotel's parent website. It said they allow pets. No where did it say they charge $50 non-refundable fee for pets. Not on the website nor during the phone conversation. They waited until we tried to check in and hit us with it then.
Before that, I arrived early...
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Dear MountainTraveler096,
We are grateful to have the opportunity to post a reply to your post about your recent experience here. Reputation management is very important to us and with all due respect we would like to make TripAdvisor readers aware of the following with regard to non-assistive pets in our hotel:
1. The $50 non-refundable pet fee has in...
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I recently stayed in this hotel on a business trip. The rooms were very clean and quiet. The staff at the hotel was very friendly. The price was great for the amenities and location! The bed/pillow weren't high end - the bed was a little hard and the pillow wasn't very fluffy. But I woke up refreshed, despite that. If...
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We really enjoyed our weekend stay. Mostly very clean but, please pick up room service dishes before we come out for breakfast!
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Stayed here once for business and returned for a personal trip!!
Beautiful hotel with great rooms. I love my stay every time. There is a roof top pool!
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The first few days at this Embassy Suites property were quite pleasurable. The staff and management were kind and courteous and I was impressed with managers assembling to greet many business travelers like myself on our way to "work" each and every day following breakfast.It was on the week-end that the wheels fell off the bus; a group of several...
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My boyfriend and I stayed at the ES – Galleria the weekend of 1/13/12, which also happened to be the same weekend the hotel was hosting teens that were participating in a high school singing competition. I must admit that when I initially arrived and saw hundreds of pre-teens and teens hanging out, I was turned off and started to...
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Dear jmvon,
Thanks so much for the kind words! We're glad to hear our staff was quick to accommodate your rate concern. We also appreciate your patience with the large youth convention that was in our area. With four people in every suite on rare occaisions we may have close to 600-800 people trying to come down to eat breakfast...
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We traveled to Atlanta to attend the Chick-Fil-A Bowl Game. We encountered nothing but friendly, helpful and knowledgable staff from the time we checked in until we checked out on New Year's Day. We were invited to attend the Manager's Reception and were also informed about breakfast. Since this was a holiday weekend, we were advised to get to breakfast...
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Stayed here the weekend of New Years Eve to attend the ChickFilA Bowl game. Room was excellent. Breakfast was great. Only a few negatives. Breakfast was so crowded on New Years Day, there were no tables to sit at due to dirty plates piled up from previous guests and the breakfast attendant was no where to be found. I ended...
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Dear Woodsryder, Thank you for staying with us and for taking the time to comment about your experience. we are happy to hear that you enjoyed your suite and breakfast at the hotel. I apologize for the lack of availability to get seated at a clean table. We were sold out for the bowl game, and when the majority of...
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My husband and I were traveling from the DC area to New Orleans, and just so happened to stop in Atlanta for a travel break on New Years Eve. I don't usually like staying in a hotel on NYE since it can become a 'party night' for people in their hotel rooms, and if you get the wrong room (next...
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We're so glad you chose to stay with us New Year's Eve! And thank you for the great review! You mentioned all the reasons why we are a popular hotel - convenient to restaurants and entertainment with quiet two-rooms suites and an accommodating staff. We'll be sure to pass on your compliments to them. We're also glad you enjoyed our...
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We were visiting our son in Altlanta for a week and wanted a good place to stay and as always looked at the reviews at Tripadvisor. When we checked in to our room I called the desk to asked about when breakfast was served and the phone was not working. I could hear her but she couldn't hear me. Within...
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Thank you for taking the time to provide us with your feedback regarding your stay at the Embassy Suites Atlanta Galleria. We are pleased that almost everything was to your liking, and apologize for the few areas that need improvement. Your feedback is essential to helping us address these issues. We hope that you will make Embassy Suites your first...
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129 Reviews
203 Reviews
