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The Westin Atlanta Airport

3.5 of 5
4736 Best Road, Atlanta, GA 30337
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Ranked #84 of 197 hotels in Atlanta
3.5 of 5 stars 172 Reviews
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172 reviews from our community

What travellers say about this hotel
  • Front desk staff(6)
  • Next morning(6)
  • Room service(5)
  • Very good(5)
  • Star hotel(4)
  • Flat screen TV(3)
  • Business center(3)
  • Palio restaurant(3)
  • Clean and modern(3)
  • Rooms were nice(3)
Traveller rating
    47
    65
    34
    17
    9
Only show reviews for Family (32) | Couples (47) | Business (58)
Date Rating
MeetingPlanner_01
South Carolina
Contributor
18 reviews
15 helpful votes
4 of 5 stars Reviewed 9 February 2012 NEW

I stayed at the Westin for business recently. The staff were friendly and helpful. The property, which has been fairly recently renovated, was clean and comfortable. The location is convenient to the airport and they provide complimentary transportation to the airport. I ate at the restaurant twice. Both meals were very good. I would definitely recommend the spinach salad with... More

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Amy Coulter, General Manager at The Westin Atlanta Airport, responded to this review
10 February 2012

Good day MeetingPlanner01! We appreciate your feedback and are delighted that you had a pleasant stay with us. We have shared your comments with our Executive Chef about the meals in the restaurant and banquets . We are glad that you were impressed with the fried chicken and garbanzo and jicama salad. We receive a lot of positive feedback on... More

bergo
The Netherlands
Senior Contributor
21 reviews
10 helpful votes
3 of 5 stars Reviewed 9 February 2012 NEW

Nice staff and good breakfast buffet. Slept well in my simple room. It is an old hotel that has been refurnished but nobody looked at details. Old electricity plugin points, rosters that havent been cleaned etc. typical chain hotel where nobody takes responsibility that everything has to be perfect. Fine for a night but can be improved. More

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Bill Henderson, General Manager at The Westin Atlanta Airport, responded to this review
10 February 2012

Good day, Bergo and thank you for sharing your recent review of our hotel. We are happy that you found our staff to be courteous and enjoyed our breakfast buffet. We are disappointed that you were not impressed with the overall product and attention to detail. We appreciate your feedback and will focus our efforts on insuring each guest room... More

Dr David P
Hinesville, Georgia
1 review
1 of 5 stars Reviewed 6 February 2012

We used the valet service of the hotel because it was pouring rain. When we got back in our car the GPS was stolen out of it. I filed a police report and was told that an insurance company would contact us. They pretty much told us "tough". They took no responsibility for the thieves that work there. More

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Amy Coulter, General Manager at The Westin Atlanta Airport, responded to this review
9 February 2012

While our valet service is a separate company with their own insurance carrier, we are concerned about your comments and would be happy to look into them if you would contact us directly. Generally, travelers are expected to protect their valuable personal items, as parking operators do not know what items are in a vehicle and do not have an... More

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Susan C
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1 of 5 stars Reviewed 6 February 2012

Unfortunately, my husband had to make three collect calls home to Canada while away for work. The hotel used an alternate service to send the calls rather than Canada Direct. This resulted in a 7 minute call costing $44.10, a 13 minute call costing $64.38, and an 18 minute call costing $81.27 for a total of $189.75 plus tax. Our... More

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CharlieG_11
Atlanta, GA
1 review
3 of 5 stars Reviewed 4 February 2012

Booked this hotel prior to a flight out of Atlanta, as I did not want to battle traffic in the morning. If I have another flight out of atlanta, I'd use this approach again, but I would not stay at the Westin. Since it was raining, we decided to eat in the hotel, and I knew it would be expensive.... More

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Bill Henderson, General Manager at The Westin Atlanta Airport, responded to this review
10 February 2012

Dear CharlieG_11, Thank you for choosing to stay with us on your recent visit to Atlanta. We are disappointed that you don't feel you received the value you normally receive at the Holiday Inn Express. We are a full-service, four diamond Westin hotel and we do charge for our services. We work very hard to keep our pricing competitive with... More

VirgilATL
Atlanta, Georgia
Contributor
12 reviews
8 helpful votes
5 of 5 stars Reviewed 1 February 2012

We went to this hotel after my wedding so I booked this hotel for my wife for her birthday last minute and they were accommodating in every way. I was able to check in early and I also upgraded to a junior suite which was nice. We really enjoyed ourself and would recommend it to anybody. The "Westin Bed" was... More

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Bill Henderson, General Manager at The Westin Atlanta Airport, responded to this review
10 February 2012

Dear VirgilATL, Congratulations and thank you for choosing to stay with us on your honeywoon! We are delighted that you enjoyed your stay and that our staff wowed you with personalized service. We hope to have an opportunity to welcome you again soon! Be Inspired! Bill Henderson General Manager More

wabbitAndBug
Charlotte, NC
Contributor
14 reviews
4 helpful votes
4 of 5 stars Reviewed 30 January 2012

While the rooms will not likely 'wow' you, the location of the hotel is convenient for airport. We usually stay here the night before an early flight or to rest up after returning before the drive home. Bonus that I can leave my car in the monitored parking area and pay similar rate as most Airport parking. Saves some time... More

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Bike_guyColorado
Salida, Colorado
Reviewer
4 reviews
3 helpful votes
3 of 5 stars Reviewed 30 January 2012

The employee service and interaction was the best part of the 3 night stay. Nice first floor layout with clear elevator, open lounge with bar, big views. Room on 6th floor had the roof going across the window so I saw the first floor lounge and outside with a 12" thick section of roofing. Odd. Heating/cooling system was off throughout... More

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SleepyBrat
Phoenix, Arizona
Reviewer
3 reviews
4 of 5 stars Reviewed 26 January 2012

I had the pleasure of staying at this Westin this past weekend. I must say I was pleasantly surprised! I read all reviews and was a little nervous but I must say, my stay was great! The shuttle picked me up within 5 minutes! The driver was so funny! When I checked in, the young lady behind the desk was... More

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121frequenttraveler
Greenville
1 review
3 of 5 stars Reviewed 24 January 2012

January 24, and this place is still crawling with ladybugs! First room was nothing less than infested, second room only three so far. Could be much worse, but a bug is a bug. Choice of tv stations less than desirable. Service very friendly. Bathrooms are small. Food in restaurant is expensive, service slow. More

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The Westin Atlanta Airport Also Known As

  • Westin Atlanta
  • Atlanta Westin
Address: 4736 Best Road, Atlanta, GA 30337

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