I and two of my co-workers had stayed here for a conference. It was a long wait to check into the room, when we got there, it reeked of smoke. When I tried to call another room the call would not go through. When I had told the front desk she acted as if she didn't care. The walls were... more

There is not much I can say....they practice illegal charging on your credit card. The food is terrible, but most of all, the employees don't even enjoy working there themselves. I talked to several who talked about the shady practices of management. The Arizona Gaming Commission should be called in along with the better business bureau. Do yourself a favor....do... more

The worst thing about this hotel is the staff. They are not good at what they do - whether you are checking in (long wait) or eating in the coffee shop at the hotel. I was amazed that the waitress actually seemed annoyed that she had to take our order. Curious. Rooms are average and reek of smoke. Sad to... more

We stayed there one night on our way to Sedona. While the room itself was adequate, modestly-priced and clean, everything else about our stay was awful:(1) The check-in clerk was inept and could not locate our online reservation...even when handed the reservation printout, she took forever to find it, and her excuse was laughable; (2) There was no elevator, so... more

The place was fine for the price, but don't expect too much. The outdoor hot tub was cold, which was quite annoying. Probably won't go back. more

Stayed here for 2 nights after the Grand Canyon and found it to be alright. Room walls are very thin and we could smell the smoke from the next non-smoking room! The main door to room was at least a 1/2 inch higher than the floor - I kept on worrying about bugs coming into the room. The room was... more

The CASINO IS GREAT ..But the Hotel was another story The patio door was broken the room had a smell of dogs or cats being left there...and the staff ARE RUDE AND COULD CARE LESS ABOUT THE PEOPLE STAYING THERE..WOULD LOVE TO GO BACK TO THE CASINO if there was another place to stay more

Walls between the rooms are VERY thin. The restaurant food is very good, but the service is very slow. The shuttle to and from the casino is very convenient. more

I took my father to this Casino / Hotel for his 86th birthday. The following morning he collapsed in the casino. My father was taken to the hospital in Cottonwood, he is still there. I received little to no help from casino or hotel staff. While my father was lying bleeding on the casino floor I made several requests that... more