How does a business operate with such terrible customer service? I wish I would have read these reviews before we stayed here. We also were abused by the front desk people in a way that was so rude and made us on the defensive from the start. Why? How can this be the way the staff is trained? We are... more

I haven't ever written a review before, but I really felt that must warn people before you spend your money; you should go anywhere else you can in Estes Park. We stayed at the so-called "log cabin" which actually a modular home made to look like a log house, right on a fairly busy road. We were truly amazed at... more

I am truly shocked that there is a single positive review of this place. I am amazed they are still in business and haven't been shut down. I would rate this as the worst hotel in Colorado, maybe in a tri-state area. The fact that they can charge $120+ per night to stay here is truly laughable. The pool is... more

We rented a standard motel room and a two-bedroom cabin and stayed several days. The kitchen had enough silverware, dishes, and pots and pans to meet our cooking needs. The appliances were clean and in excellent shape. The furniture was functional though not especially attractive. I did enjoy the original artwork. Each bedroom had a closet and a dresser. One... more

ok... Where to start?? I have never wrote one of these reviews because i'm not to picky about motels, but I have to, because I would want someone to warn me about this place. We stayed in the pool house i guess you would call it, it sets right off the pool. When we first got here it was around... more

I wouldn't recommend this motel to anyone, unless every other option were booked. Probably the biggest surprise is that the rooms are not air-conditioned. In fairness, I should point out that I didn't even check to see if the rooms were air-conditioned, I assumed that any place I stayed would be. We had a "lower" room, hemmed in by the... more

A very clean, decent hotel for not a big price and in Estes Park that is refreshing. The girl at the front desk when we checked in on Friday night was very friendly and went out of her way to make sure we had the extra pillows we requested as well as a box fan from the office for our... more

I stayed in Oct 07, and found the staff to be warm and friendly. The rooms were neat and clean, not fancy, but very well kept. I was given information about the surrounding area and events, and given some great locations to view the elk, which proved to be accurate. In the morning, I looked out the south-facing window, and... more

I did not even get a chance to stay here. However, during my phone conversations the receptionist was very rude and disrespecful. And in looking at the other negative reviews, it appears that their bad personal attitudes towards customers is reflective in all other apects of the experience. Estes Park is too beautiful of a place - and there are... more