We purchased a Heavenly Getaway And Escape Pkg for a romantic getaway overnight. We were to have received an in-room breakfast in the morning. We checked with the front desk the night before to make sure that we could get our breakfast order in. We made our order and placed it on the door by 11:30pm. The next morning we... more

We were in this hotel for only about 12 hrs; we didn't check in until 9pm on a Saturday night. The front desk kindly asked if we wanted a high or low floor; we opted for high. Our room was in the West Tower (1808). Frankly, I was a worried about this hotel after reading some of the recent reviews... more

Very nice rooms, giant hotel in a central location. You have to pay $18 for parking or park at a meter on the street which isn't great. You can get it cheap on priceline.com more

We ( my husband,myself daughter and friend, in their 20s) booked this hotel for the Waterfire on Columbus weekend. Providence was packed with several other events as well including the Jackolantern Spectacular at Roger Williams Park zoo ...EXCELLENT! We planned to do both activites. I was concerned about all the negative reviews that had been written recently about this hotel... more

I had my doubts about this hotell due to the negatives on this site but our stay there was wonderful. The room was clean, spacious and had a nice view. My wife's biggest hotel fear is a gross bathroom but this was clean and looked brand new. Check in was a breeze, when I mentioned we were told we were... more

Beautiful hotel..new..great location. Good deal(110) Was dismayed that both the toilet paper holder and seat were broken/out of allignment. The maid simply put the TP on top of the toilet. With this attention to detail, one has to question the amount of attention that went into cleaning the space. Also, the hotel does not have a kiosk to print airline... more

I stay at this hotel quite often and have never had the experiences that many on this site report. The West Tower, the older tower does need some renovations, which I understand are currently ongoing (i.e. new carpets, new plasma TVs, etc.). The few times that I have had an issue (an airconditioner not working) the front desk staff has... more

I would like to start by saying that I am a compulsive planner - I almost always read every Tripadvisor review of a hotel before booking. In this case, my husband and I were looking to spend one night to see the waterfires in Providence. Therefore, my main concern for this trip was location. This hotel definitely had one of... more

Staying here now for 3 nights. Checked in (Sunday night) 2 lines, 4-5 people in each -- Starwood Gold/Platinum line (which I am) not staffed, (What does that say?) Based on Tripadvisor reviews, I emailed the GM and asked him not to give me a dirty room! Booked a Junior Suite -- front desk said was renovated. Do you call... more