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The Westin Providence


The Westin Providence
Hotel class 4 of 5
One West Exchange Street, Providence, RI 02903
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Traveller Reviews

57% Recommend
3.0 of 5 stars 124 reviews
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By trip type
All (124)
[ Date ] [ Rating ]
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3 of 5 stars
Rhode Island
12 Jul 2009 | Trip type: Business New

I just arrived at the Westin to discover it must be the last hotel in the country without wireless in the room. I'm here for a conference and am astounded that the conference planners would plan a meeting in a place without wireless. I have become so accustomed to it and make heavy use to get business done as I... more

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4 of 5 stars
Boston, Massachusetts
5 Jul 2009 | Trip type: Couples

We stayed at the Westin over July 4th weekend and had a great time. We enjoyed the hotel being connected to the Providence Place mall via the skywalk. We also took advantage of Flemming's Steakhouse being right there and had a fabulous dinner (You must get Flemming's potatoes when you go!) Staff was friendly and helpful and the room was... more

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1 of 5 stars
Boston
21 Jun 2009 | Trip type: Couples

I stayed there on June 20th to celebrate Father's Day with my wife and her father. I arrived in my room and noticed that there was a stain on my sheets. As such, I called the front desk and requested that maid service come up to replace the sheets. A maid came up, but instead of replacing our sheets, she... more

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5 of 5 stars
Charlotte, NC
18 Jun 2009 | Trip type: Business, Solo travel

I arrived at the hotel without a reservation. The desk clerk was friendly and put me at ease by saying that a room is available with a great view of Providence. Price was right and the staff was professional. more

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5 of 5 stars
New England
11 Jun 2009 | Trip type: Couples

I booked a room at the Westin Providence as a surprise anniversary getaway weekend for my wife. Everything about our stay was outstanding from the greeting at the front door from the valet staff to the time we departed the next day. The front desk and room service staff were very helpful and accommodating, and the food was excellent. We... more

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2 of 5 stars
Pennsylvania
2 Jun 2009 | Trip type: Business, Solo travel

I travel every week on business and although I typically stay at a Hilton property, I decided to stay here after a previous good experience (pleasure trip, friends' wedding). Oh my! The first room I had smelled like a dirty ash tray. The housekeeper (who was very kind and accommodating) sprayed some air freshner around with no improvement. Also....moldy bathroom... more

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1 of 5 stars
New York City
18 May 2009 | Trip type: Business, Solo travel
2/2 found this review helpful

This outwardly lovely hotel in Providence is so badly managed that it boggles the mind. My hotel door wouldn't open because the key recognition device battery was run down, then they couldn't find the recharger, and had to break into the room. Then, the mini bar was only 1/3 stocked, and they tried to charge me for the things that... more

Management response from
MBrownProvidence, Manager

Thank you for submitting a review and comments about your recent stay at the Westin Providence. I apologize for the difficulties you experienced, we certainly should have been better prepared to handle the demands of the period and have the locks properly functioning. I will use your comments with our team to improve. My name is Mark Brown and as...

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2 of 5 stars
Charlottesville, Virginia
11 May 2009 | Trip type: Family
1/1 found this review helpful

The Westin's downtown location is fantastic. It has a walkway to the mall and is convenient to all that downtown Providence has to offer. That is really the only good thing I can say about it. It was dirty and poorly maintained. There was mold growing in our shower, stains all over the rugs in our room and throughout the... more

Management response from
MBrownProvidence, Manager

Thank you for submitting a review and comments about your recent stay at the Westin Providence. I apologize for the difficulties you experienced, we certainly should have been better prepared to handle the demands of the period and have the room properly cleaned. We will also review how we handle the mini bar feature to prevent improperly charging. I will...

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5 of 5 stars
Rhode Island
2 May 2009 | Trip type: Friends getaway

We decided to attend a play, shop and explore a city close enough for us all to meet for our annual "girls night out". Our dream of being in the heart of the city with lots do to, all in easy walking distance and treated grandly was created by the Westin Hotel and staff. From the minute we got there... more

Management response from
MBrownProvidence, Manager

Thank you for submitting a review and comments about your recent stay at the Westin Providence. My name is Mark Brown and as General Manager I appreciate the time you took to let us know how we are doing in achieving our goal of 100% satisfaction. I look forward to your next visit to the Providence area and the Westin...

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4 of 5 stars
Michele Page Sinotte
29 Apr 2009 | Trip type: Business, Solo travel

I stayed at the Westin Providence for one night, recently, while on business in the city. I found the service to be efficient, friendly, and effective in meeting all my needs. The room had a nice view of the city, the bed was very comfortable, the bathroom clean and well lit. When I travel, I like to stay at Westin's... more

Management response from
MBrownProvidence, Manager

Thank you for submitting a review and comments about your recent stay at the Westin Providence. My name is Mark Brown and as General Manager I appreciate the time you took to let us know how we are doing in achieving our goal of 100% satisfaction. I look forward to your next visit to the Providence area and the Westin...

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The Westin Providence Also Known As

Address: One West Exchange Street, Providence, RI 02903
Providence hotels The Westin Providence
3.0/5.0
124