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Holiday Inn Express & Suites Tucson Mall, an IHG Hotel

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Traveller (203)
Room & Suite (99)
Dining (13)

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About

#70 of 137 hotels in Tucson
Location
Cleanliness
Service
Value
Welcome to the Holiday Inn Express Hotel & Suites Tucson Mall. We are a new, all suites hotel. * 100% Non-smoking * The perfect choice for business or leisure travel; We are conveniently located next to Tucson Mall in North Tucson, as well as the Tucson Heart Hospital, The University Of Arizona, University Medical Center, Rillito Downs, Rillito Sports Park, Foothills Mall, and Grace H. Flandrau Science Center. Experience the incredible beauty and serenity of the area as well as the many attractions that are only minutes away. Enjoy your stay in one of our 105 beautifully appointed suites. Wake up to the smell of coffee and complimentary breakfast bar. Work out in our cardio exercise room or take a plunge in the heated pool. If relaxing is more your style, try lounging on the sun deck or in a warm soothing spa. From the breath taking views to the attentive hotel staff, the Holiday Inn Express Hotel & Suites is the perfect choice in Tucson. Gem and Mineral Show February 2009, Accenture Golf Tournament February 2009, MLB spring Training March 2009.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Pets Allowed ( Dog / Pet Friendly )
Business Centre with Internet Access
Meeting rooms
Parking
Wifi
Hot bath
Outdoor pool
Heated pool
Breakfast available
Breakfast buffet
Vending machine
BBQ facilities
Non-smoking hotel
ATM on site
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Air conditioning
Housekeeping
Safe
Microwave
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
2.0 of 5 stars
HOTEL STYLE
Centrally Located
Mid-range
Languages Spoken
English, Spanish
Hotel links
Special Offer:Book Direct & Save with IHG One Rewards
287Reviews0Q+A52Room tips

Reviews
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Frank L wrote a review Feb 2024
St. George, Utah12 contributions
The absolute worst hotel I have ever stayed at. We earlier after having cockroshes in BOTH of the rooms we were given. An absolute nightmare. We complained and were moved to a second room, only to have the same issue. The floors in the bathrooms were cracked and were loose with liquid "squishing" out.
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Date of stay: December 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Holiday Inn, Owner at Holiday Inn Express & Suites Tucson Mall, an IHG Hotel
Responded 4 weeks ago
Dear ShihPooPapPap, Thank you for staying with us at the Holiday Inn Express Tucson Mall. I am so sorry to hear that you experienced a pest problem while with us. I will be sure to pass this long to our pest control company and address this immediately. I also appreciate your note regards to the floor, and tile. I will be sure to pass this along to our maintenance team to get this corrected. We hope that you will consider us again in the future to show you our true hospitality nature! Thank you, Xavier Macias
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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TrailTrekker15 wrote a review May 2023
Tallahassee, Florida3971 contributions655 helpful votes
Hotel's Favourite
I stayed 4 nights at the Holiday Inn Express in Tucson near the mall. It was a great location with plenty of restaurants and attractions nearby. The room was comfortable and clean even though the hotel was on the older side. The continental breakfast was good every morning. The layout of the hotel was different, but it promoted less noise in the area of the rooms which was excellent. I’d definitely stay at this hotel again in the future when I’m in the Tucson area.
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Date of stay: December 2022Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Xavier Macias, General Manager at Holiday Inn Express & Suites Tucson Mall, an IHG Hotel
Responded 23 May 2023
Dear Trail Trekker15, I want to thank you so much for taking the time to let us know how we are doing. We appreciate your mention of cleanliness. Our Room Attendants take our IHG Way of Clean very serious. I will be sure to share this with our team! We would love to have you again when you are in the Tucson Area.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Patrick Hoyack wrote a review Oct 2023
150 contributions3 helpful votes
+1
My mom and I we've stayed at the Holiday Inn Express Tucson Mall 10/1 to 10/2 and 10/8 to 10/9 for my doctor's appointments at the Cancer Center on Allen Road. The first go-around my mom and I we were in Room 206, when I took a shower I had a little accident because I had slip and fallen. Thank God, I did not hit my head or had a concussion. The shower curtain and the toliet seat cover was broken. I did report it to Abraham (Front Office Manager) and he was going to put in a work order to have it fixed but in the meantime: he moved my mom and I right next store to Room 208 and it was a lot better. 2 beds, refrigerator, microwave, TV, bathroom, bathtub, and everything what we have what we needed. Abraham accommodated my mom and I really good and we were really appreciative. The next day we did try the breakfast area and it has always been good whenever we stay here especially the cinnamon rolls and the pancakes are always good to us. We did however report this to Xavier (General Manager) and he was very apologetic to us and that he is going to take care of this issue that way this would never happen again. My mom and I we have been guests at the Holiday Inn Express & Suites Tucson Mall for a really long time, we always love staying here for my doctor's appointments at the Cancer Center and/or attending Arizona Wildcats games. This really has been our to go place and the staff there Xavier, Fernanda, Daniel, Laura, Abraham, Martha, and everyone else they have been so wonderful to us and they really do remind us like they are family to my mom and I. We came back on 10/8/2023 and we were in Room 206 and it was a lot better and the good part is that they put a bathmat in the bathtub that way this wouldn't prevent me or any other guest to have to fall and slip in the bathtub. My recommendation is that all of the guestrooms should have a bathmat. Overall, My mom and I we really had an excellent stay at the Holiday Inn Express Tucson Mall, thank you Xavier and staff for making my mom and I's stay a wonderful one. I wish I can give all of you guys 20 or even 50 stars because we really enjoyed staying here but you guys definitely deserve it since you guys always so nice, friendly, polite, and always accommodated us. We greatly appreciate it and we truly can't wait to see you guys in November. You guys are awesome and seriously the best. I will absolutely recommend this hotel to all of my friends and family.
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Date of stay: October 2023
Value
Location
Service
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Holiday Inn, Owner at Holiday Inn Express & Suites Tucson Mall, an IHG Hotel
Responded 14 Nov 2023
Dear Patrick, You and your mom are always a pleasure to have on property. Thank you so much for your loyalty to our property, and great spirits that you bring to our team. I am sorry to hear about your fall. I will personally ensure that we have a bathmat for you on your next visit. As always, please reach out to me, if I can be of any assistance. Xavier
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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sharon r wrote a review Oct 2023
13 contributions
I stayed here 9/26-9/29 and had a pleasant stay. The room was large and bed was comfortable. They allowed me to check in early which was greatly appreciated after my long drive. I used the reasonable priced laundry machines. The plumbing, AC, TV, fridge & microwave all worked well, and the wet bar was a great feature. The breakfast was decent as well. The location did not seem walkable, but it was easy for me to get to all the places I wanted to go. I never felt unsafe, would stay there again.
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Date of stay: September 2023
Value
Location
Service
Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Holiday Inn, Owner at Holiday Inn Express & Suites Tucson Mall, an IHG Hotel
Responded 14 Nov 2023
Thank you so much for taking the time to leave us a review! We are happy to see that you enjoyed your stay with us. We hope to see you again at Holiday Inn Express Tucson Mall!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Patrick Hoyack wrote a review Jul 2023
150 contributions3 helpful votes
+1
My mom and I we have always stayed at the Holiday Inn Express & Suites Tucson Mall. We were supposed to stay for 1 night but we ended up staying 2 nights because on Wednesday July 5, 2023 I saw my oncologist yesterday afternoon. In October 2023 will be my 10th year anniversary of me having my Thyroid Cancer taken out. It is ALWAYS important to be on top with your appointments. This hotel has been our "to-go" place whether if we are here for doctor's appointments and/or attending Arizona Wildcats games, this Holiday Inn Express has been our favorite place to stay no matter what. The staff here has always been so friendly and wonderful to the two of us. A shout-out to: Xavier - General Manager, Fernanda - Assistant GM, Abraham - Front Desk Manager, Laura - Breakfast Attendant, Michael - Houseman, Daniel - Executive Housekeeper, Danitza, Alina, and Sarai - Front Desk Representatives. These people have always been so friendly, kind, outgoing, and always go above & beyond to make our stay a memorable one and accommodate us whether or not if we need to extend another night and/or if we need anything else for our room. In fact, I would have to say is that these people definitely deserve a BONUS! The service that we had was outstandingly great! Got fresh towels from the Housekeeper and they made our beds really good. The housekeepers always get so creative with the towels. My mom and I since we stayed two nights we definitely got a good night's sleep. The beds were comfortable. The TV worked great, I would like to purpose an idea, it would be super cool to have in all of the rooms: an illuminated TV guide or a TV guide channel on the TV that way the guests will know what channels you guys have in the rooms. The complimentary breakfast was really good. Laura the breakfast attendant really did a good job especially with the breakfast layout was amazing! Favorite part: Cinnamon rolls were outstandingly delicious and they are totally my favorite. A special thank you to the staff for EVERYTHING they have done to accommodate my mom and I while I am here for doctor's appointments for my thyroid cancer. We greatly appreciate it! We can't wait to be back in August & October 2023. God-willing, we will definitely be able to stay more than 1 night.
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Date of stay: July 2023
Value
Location
Service
Trip type: Travelled with family
Room Tip: If you have a doctor's appointment at the cancer center, please definitely be there early that...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Bill wrote a review May 2023
Moultonborough, New Hampshire11 contributions1 helpful vote
The area around the hotel was a little sketchy. We went for a walk and did not feel particularly safe. The interior of the elevator had a spilled coffee cup on the floor, which stayed there for all two days of our stay in the hotel. The level of cleanliness was something that needed work.
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Date of stay: April 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from IHG Service, Owner at Holiday Inn Express & Suites Tucson Mall, an IHG Hotel
Responded 9 Jun 2023
Dear billweare, Thank you for staying at our Holiday Inn Express Tucson Mall while visiting Tucson Mall and for taking the time to provide feedback about your experience. Pleasure having you as our guest. I would like to apologize for the cleanliness and for the surroundings of our hotel. This is not what we want any of our guests to encounter. I shared this information with our team to properly be investigated. It is significant for us that all our guests have a very comfortable and enjoyable stay, as we strive to maintain a high-quality standard of service at all times. I hope to have the opportunity to welcome you again in the future. Best regards, Ben W. Case Manager IHGService
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Firehousecat wrote a review May 2023
Sierra Vista, Arizona430 contributions464 helpful votes
Obviously the visit was not a rewarding hotel experience, as indicated by the review title. Note my room, #212 had a view of bird "guano" and did not have a number at the entrance. The hotel was only 1/3rd full, I should not have been given the worst view possibly in any hotel room ever visited! In addition, note the room did not have a number and looked liked like a utility closet when initially searching for it. I was belittled by the front desk attendant for not being able to find the un-numbered room. When he was presented with the photo, an apology should have been given but was not. The pool appeared to be dirty and was not heated, thus not able to be used. In adition, the exercise room and guest business area were closed for repairs. The positive parts of the visit were that the woman working overnight at the front desk was helpful and the breakfast was good.
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Date of stay: April 2023
Value
Location
Service
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Xavier Macias, General Manager at Holiday Inn Express & Suites Tucson Mall, an IHG Hotel
Responded 10 May 2023
Dear Firehousecat, I would like to note that I have responded to your review on an alternate platform as well... As an addition, please know that your welcome to reach out to any part of our management team prior to departing so that we can ensure to make it right. Should you choose to stay with us again please ask for me, and I would be happy to ensure your stay is a much better experience.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Steve D wrote a review May 2023
Tucson, Arizona1 contribution
+1
Wanted a romantic night to celebrate 38th Wedding Anniversary. Ended up with a Jacuzzi Suite. Jacuzzi with broken knobs, & a roach crawled across the top edge of the tub while in the tub & another in the bathroom! Outlet hairdryer plugged into broke in the bathroom and the security lock on the door had loose hardware. Called the front desk both times the roaches were discovered, was told I would be "comped". The comp wasn't what I expected, just a few dollars. I thought it should of been at least 20.00 or more. The front desk clerk did not appear concerned at check out. Since she wasn't, I decided to post this review for other travelers looking to stay at this location. I normally don't do such a posting, but since it was our wedding anniversary being celebrated at a Holiday Inn, I felt compelled to do so. For future romantic getaways with my spouse, this place will not be on the list of choices.
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Date of stay: April 2023
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Javier Cruz, General Manager at Holiday Inn Express & Suites Tucson Mall, an IHG Hotel
Responded 5 May 2023
Dear Steve, On behalf of our entire team we apologize for the experience that you had while staying with us. If you would like to reach out to the property, I would be happy to look further into your reservation and have an opportunity to make the situation right. Furthermore, we apologize for the circumstances that had you out to visit us in Tucson. We hope that you will be willing to give us another opportunity in the future. I hope to hear from you soon! Sincerely, Xavier
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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perkypetfarms wrote a review Feb 2023
colorado25 contributions30 helpful votes
The location is great for what we wanted - access to the Rillito River trails, easy in and out to get about town. The motel is fairly basic, no resort amenities. It served our needs well. Staff were friendly, useful, accommodating. Good breakfast buffet with lots of healthy options. Premises clean and well-kept. Downside - could really use some remodeling as the decor is a bit tired. C'mon, man, IHG needs to keep these well-located properties attractive. One plus - window that actually open!! Yay! Good to get some fresh air. This motel was surprisingly quiet for it's busy location on Wetmore and 1st ave, which I appreciated. Also the beds were very comfortable and the heat/fan was one of the quietest we'd encountered (important at night - so many room fans sound like a jet engine while they're on.) So - in summary - we were looking for a good location, basic room, not a resort. This worked well for us.
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Date of stay: February 2023
Rooms
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Andrew C wrote a review Jan 2023
2 contributions
Never in my years of staying at hotels around the world (good and bad) had to make my own bed once walking into a room. Not to mention, there wasn’t even any duvets left and we had to sleep with just standard sheets all night. Even more, when we asked for sheets to sleep we received multiple fitted sheets, in what world is that needed… anyways, for the price and service provided I think you could literally stay anywhere else than here. Good luck if you do!
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Date of stay: January 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from IHG Service, Owner at Holiday Inn Express & Suites Tucson Mall, an IHG Hotel
Responded 28 Jan 2023
Hi Andrew C, We appreciate you providing us with feedback regarding your stay at our hotel. We are pleased that you have chosen to do business with IHG® Hotels & Resorts. Holiday Inn Express is a great place to rest and recharge between travels, and I'm sorry for the situation. I shared your feedback with the hotel management. I have faith in their resolution to provide superior service. I sent you a private message to discuss this further. I hope you read it at your most convenient time. Sincerely, Renz A. Case Manager IHGService
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
£99 - £149 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
holiday inn express hotel and suites tucson mall, holiday inn express tucson, tucson holiday inn
LOCATION
United StatesArizonaTucson
NUMBER OF ROOMS
105
Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.
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HOLIDAY INN EXPRESS & SUITES TUCSON MALL, AN IHG HOTEL - Updated 2024 (Arizona)

Frequently Asked Questions about Holiday Inn Express & Suites Tucson Mall, an IHG Hotel
Which popular attractions are close to Holiday Inn Express & Suites Tucson Mall, an IHG Hotel?
Nearby attractions include Fourth Avenue (0.6 miles), Tucson Mall (0.7 miles), and Rillito Park Horse Racetrack (0.5 miles).
What are some of the property amenities at Holiday Inn Express & Suites Tucson Mall, an IHG Hotel?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at Holiday Inn Express & Suites Tucson Mall, an IHG Hotel?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Holiday Inn Express & Suites Tucson Mall, an IHG Hotel?
Guests can enjoy free breakfast and barbeque facilities during their stay.
Is parking available at Holiday Inn Express & Suites Tucson Mall, an IHG Hotel?
Yes, free parking is available to guests.
What are some restaurants close to Holiday Inn Express & Suites Tucson Mall, an IHG Hotel?
Conveniently located restaurants include The Cheesecake Factory, Churrasco de Brasil, and MOD Pizza.
Are there opportunities to exercise at Holiday Inn Express & Suites Tucson Mall, an IHG Hotel?
Yes, guests have access to a pool and a fitness centre during their stay.
Are any cleaning services offered at Holiday Inn Express & Suites Tucson Mall, an IHG Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Holiday Inn Express & Suites Tucson Mall, an IHG Hotel?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Holiday Inn Express & Suites Tucson Mall, an IHG Hotel offer any business services?
Yes, guests have access to a business centre and meeting rooms during their stay.
Which languages are spoken by the staff at Holiday Inn Express & Suites Tucson Mall, an IHG Hotel?
The staff speaks multiple languages, including English and Spanish.