I stayed at this hotel a couple of weeks ago, which was my second time in about 6 months. Unfortunately, this time was a disappointment. I reserved a non-smoking room with one king bed on the Exec. floor via the hilton.com website. When I arrived, I was told that I had been given a smoking room with two queen beds...
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Thank you for your review. I don't know if you remember talking with me--I'm one of the team members you spoke with on your first day. I apologize again that we were sold out while you were with us.
You confirmed and were charged for a standard room at the government rate; including an upgrade of breakfast and evening managers...
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Stayed two nights on the 7th floor. Our room had its own digital tempurature thermostat (70 degrees was perfect setting) and an amazing view. Free water on our nightstand. I requested a toothbrush with toothpaste which was already in our room. Loved the executive floor. Free wine, beer, and hors deurves at night, free breakfast in the morning. Extremely kind...
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Thank you for your review and thank you for your whole hearted recommendation of our hotel. We appreciate you ranking us #1. Hilton has it's own proprietary guest evaluation program which is designed to include a large cross section of guests and protect the integrity of guest comments. We get 30 to 50 reviews through the proprietary site each month...
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I agree with the other posts of this hotel. Front desk staff was friendly, rooms were clean, beds very comfy, rooms - noise free. Very pretty facility.
The problem I had was with the restaurant. We were at this hotel as part of a soccer tournament. I have to admit, the hotel was overrun with young soccer players. The restaurant...
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Thank you for your review. We appreciate your kind words about our our rooms, friendly front desk staff and how pretty the hotel is. We host groups from the youth soccer tournament over a January weekend each year and we are proud that the majority of these groups return to our hotel each year. You are correct, this youth soccer...
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We headed down from Phoenix for a two night stay in Tucson, and definately made the right choice in hotels. Room was comfy, great breakfast buffet for Hilton Honors members, but the best part was the lobby! Glass elevators took you up and down the atrium space with a spectacular view of the nearby mountains. For a city hotel this...
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Thank you for your review. It looks like you might have been with us for the weekend youth soccer tournament. We are pleased that you enjoyed your room, breakfast, lobby and view. Many participants in the tournament return to us each year and we hope to see you again on your next Tucson stay.
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We were greeted enthusiastically by front desk staff. From then on, we knew we had found a gem. Rooms were clean, beds were divine - white cotton bedding, lovely light down comforters, thick terry robes and slippers, puffy down pillows, pillowtop mattresses like sleeping on a cloud. We enjoyed the friendly helpful staff, the views on the glass elevator looking...
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Thank you for your reveiw. We are so pleased that you had a restful, enjoyable stay with us. We want every guest to feel valued, respected and well cared for--sounds like we were successful. We look forward to welcoming you back on your next visit to Tucson.
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I had considered the Tucson Hilton East for a prior trip, but rejected it because of the relatively high price. But last minute searching for an 8-day trip in December turned up a real bargain on the Hilton website but nowhere else: a standard room nearly half the normal rate, with the option to upgrade to the Executive 7th floor...
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Thank you for your review. We are pleased you took advantage of our value pricing for longer stays. Year round, we offer advantageous rates for guests with longer stays--and our best rates are always available on our own website.
We're happy you took advantage of an upgrade to the Executive Level. We get many compliments from guests about the high...
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This is probably one of the best hotels I have ever stayed at! We rented a suite for the night to get away and it was great! The staff is super friendly and helpful, and the hotel is amazing! I love how they had the hot chocolate stations with cookies around the hotel! The managers reception was good too, it...
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Thank you for your review. We are so glad you enjoyed our friendly, efficient staff and our hotel's facilities. I'm glad to hear that you tried the hot chocolate and holiday cookies! It's one of the little things we like to do to help our guests feel at home during this season.
And thank you for your recommendation of our...
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Stayed here for the Tour de Tucson bike ride each of the last 2 years. Very convenient to both the 66 and 85 mile start lines. Check in staff very efficient and friendly. Room was good sized and beds were comfortable. Open foyer area gave the feel of a nicer property than the price would suggest. No noise noticed. Oh,...
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Thank you so much for your review. Our hotel has a high percentage of loyal guests who stay with us every time they're in Tucson and your review sounds like you've become a loyal return guest also! Thank you for your business. We appreciate your high ratings and compliments. It was fun for all of us at the hotel to...
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The hotel is about 30 minutes from the airport and 25 minutes from downtown. It was a nice hotel and offered an executive floor. (This is one of the few Hiltons with an executive floor.) The room was nice. It appeared someone was in my room and switched rooms. The room wasn't checked to ensure it was clean. The suit...
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Thank you for your review. We appreciate you choosing Hilton and your kind words about our hotel and Executive Level Rooms. Many of our guests tell us they choose our hotel because we offer an Executive Level with lots of additional amenities. Many of our women travelers tell us the Executive Level makes them feel safer. Our hotel is located...
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tucson was hot as all hell , but my roon was cool so i could sleep. and as always, the room was clean, oh , and thanks for no bed bugs, i will be back
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Thank you for your review. You are right, Tucson can get warm--we have an ongoing air conditioner maintenance and replacement program and we're extremely pleased that you noticed the hotel and your room were cool and comfortable. we are also happy that you enjoyed a good night's sleep and that you noticed the cleanliness of our rooms.
I will pass...
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