Thank you for taking the time to post a review, my apologies for the unacceptable check in process, we should have covered all that information upon arrival. Our staff has been trained to cover all of these and I'm extremely disappointed that we missed all of them; I will follow up with the staff to make certain this does not... More

Thank you for the outstanding review, I'm pleased you enjoyed your stay in one of our Junior Suites; we have many different room categories to meet the needs of any traveler. There is not many quality restaurants surrounding the hotel but next time please visit our own restaurant "The Great American Grill", we have just launched a new menu and... More

Thank you for the great review, the staff at the Great American Grill will be ecstatic to hear your comments, especially Carmen. We are introducing a new menu and we are confident that you will enjoy the new selections and we will be offering some of the old favorites as specials for our loyal return customers. Thank you for taking... More

Thank you for writing such positive comments about your experience, we all strive to provide the best hotel experience in Tucson. I'm glad that your Spanish has now improved and the staff got a kick about that comment. We all hope to see you again real soon, Gracias por ser nuestro invitado (thank you for being our guest) Yours in... More

Thank you for your response, we apologize for the pool area not meeting your expectations. The Cabana is now open on the weekends through the summer, we have installed a timer to the lazy river to increase the flow, and the timer is located on the far wall by the spa timer. We will monitor the spa temperature as it... More

Thank you taking the time to review our hotel, I'm glad you enjoyed your stay but I'm disappointed that the A/C kept waking you up, I'll have our maintenance staff service the unit to make it sound less bothersome. I've spoken to our Restaurant Manager and the service you received for breakfast has been addressed, this type of service is... More

Thank you for your review, I love the title "Great Service" and that is our goal at the Hilton Garden Inn Tucson Airport. We all know how much competition is in the market and it's the staff and the service we provide that makes us stand out and be the destination of choice while in Tucson. Our breakfast choices are... More

Thank you for the great review, we are pleased to offer full service amenities at a great value and I'm glad you were able to use your AAA benefits at the hotel. The Great American Grill is a great place for cocktails and the perfect meal, our Chef has created a new menu and will launch that menu during the... More

Thank you for taking your time to review our hotel, I'm glad you had time to relax by the pool. We are the only hotel by the airport that offers a pool with a lazy river, just hop on your tube and float around it's a great way to relax after a long flight or a long day at the... More