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Hawthorne Hotel

3.0 of 5
18 Washington Square West, Salem, MA 01970
Hotel amenities
Hawthorne Hotel
Ranked #1 of 2 hotels in Salem
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715 reviews from our community

Traveller rating
    442
    172
    51
    20
    30
See reviews for
Families
189
 
Couples
258
 
Solo
51
 
Business
61
 
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Connecticut Yankee
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed 16 May 2013 NEW

Everything was perfect; flawless and speedy check-in, incredibly helpful staff, friendly and accommodating waitstaff, and excellent food in the Tavern. I loved the history of the hotel and the fact that you could open the windows, even on the fifth floor. I cannot believe that by booking and paying in advance, we were able to stay in this luxurious hotel... More

See 5 more reviews by merryoneCT for Salem
HawthorneHotelGM, General Manager at Hawthorne Hotel, responded to this review
20 May 2013

Dear merryoneCT, Thank you for your wonderful review of the Hawthorne Hotel! It is always a pleasure to receive such high praises for our service and staff, and I will be sure to pass your compliments along to our front desk and Tavern teams. We offer a variety of rooms and suites to accommodate our guests, and each one is... More

Monroe, Connecticut, United States
1 review
5 of 5 stars Reviewed 14 May 2013

Wonderful Hotel! The hotel still has historical charm, but current with the times. Very clean, staff very accommodating and the food/drinks were great too! Its walking distance from everything. Definitely a great spot with a great price!

HawthorneHotelGM, General Manager at Hawthorne Hotel, responded to this review
20 May 2013

Dear Kerry E, Thank you for your succinct review. I’m glad to hear that you enjoyed every aspect of your visit, from your room, to our restaurants, to our ideal location within Downtown Salem. As you mentioned, the Hawthorne is an historic hotel with a charming atmosphere, but with modern amenities to accommodate our guests’ needs. I hope the wedding... More

Beverly, Massachusetts
1 review
5 of 5 stars Reviewed 9 May 2013

I live in on the North Shore but I frequently attend and organize events at the Hawthorne Hotel. The staff at the Hawthorne is top notch- they are knowledgeable, friendly, and are hard working. One of the best things about this hotel is their employee retention. I have been organizing events in the Salem area for over 10 years and... More

HawthorneHotelGM, General Manager at Hawthorne Hotel, responded to this review
20 May 2013

Dear pumpkincat10, Thank you for your wonderful review! As you are someone who has such experience with our Hotel and staff, both as a guest and organizer of events, your positive feedback means all that much more to us. I’m pleased that you find us so able to accommodate your needs, and I will be sure to pass along your... More

Barrie, ONT
Senior Contributor
29 reviews 29 reviews
11 hotel reviews
Reviews in 15 cities Reviews in 15 cities
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed 6 May 2013

We stayed at this hotel during a road trip through some of the Atlantic States. We really didn't know anything about it, other than it's location and how old it was. I'm not a big fan of old hotels. I'm more of a modern luxury type of traveller. There's my bias up front. I almost expected another run down hotel... More

HawthorneHotelGM, General Manager at Hawthorne Hotel, responded to this review
11 May 2013

Dear lovetowineanddine, Thank you for offering such a thoughtful, detailed review of the Hawthorne Hotel. I’m so pleased that you found our historic hotel to meet your standards. The number of TripAdvisor reviews you have written shows a level of experience and a valued perspective that I’m sure will be appreciated by other guests. Our guests are always our number-one... More

Cambridge, Massachusetts
1 review
5 of 5 stars Reviewed 2 May 2013

We have stayed at this hotel several times. This beautiful historic hotel is the perfect location to stay when visiting historic Salem. The staff is wonderful, helpful and efficient. The hotel building brings you back in time. Rooms are clean, comfortable and roomy enough to hang around in as you take a break from outdoor touring. Restaurants serve good food... More

HawthorneHotelGM, General Manager at Hawthorne Hotel, responded to this review
6 May 2013

Dear Mary R, Thank you for your wonderful review of the Hawthorne Hotel. We absolutely love to hear kind words about our staff, and you had so many to share! I’ll be sure to pass along your thoughts to our front desk and restaurant teams. Both of our restaurants are a bit hit with guests and locals alike, with the... More

Boston, Massachusetts, United States
1 review
5 of 5 stars Reviewed 1 May 2013

I stayed one night with my sister-in-law and a friend in a lovely room, very clean, large comfortable beds. Service was efficient and friendly. We didn't eat at the hotel restaurants but room service was very good in the morning. The bathroom was quite small but very clean. The hotel's central location is a big plus. We found it very... More

HawthorneHotelGM, General Manager at Hawthorne Hotel, responded to this review
6 May 2013

Dear Victoria G, Thank you for your review of the Hawthorne Hotel. I’m pleased to hear that you found our rooms to be so comfortable, and that room service was a treat. I’m sure if you find yourself staying with us, you’ll enjoy dining at one or both of our two restaurants as well! We hope to welcome you again... More

Cincinnati, Ohio
1 review
5 of 5 stars Reviewed 30 April 2013

I was in Salem for a dear friends wedding, but as I told my friends relatives I am the problem child, who needed special food and a place close enough to be able to walk to the wedding, help opening the door to my room on Saturday, etc. Well my first contact with the Hawthorne was Elizabeth when I booked... More

HawthorneHotelGM, General Manager at Hawthorne Hotel, responded to this review
6 May 2013

Dear Anne W, Thank you for your review of the Hawthorne Hotel. Guests are always our top priority here, and it made my day to hear that our staff was so helpful and eager to accommodate your special needs. I’ll be sure to pass along your kind words to all of them. The Hawthorne is of course centrally located within... More

1 review
5 of 5 stars Reviewed 30 April 2013 via mobile

BeautifuL Rooms, Friendly Staff, Fabulous Restaurants, And Right In The Heart Of This Historic And Beautiful City!Even If You Are Just Passing Through Salem, A Stop At One Of The Restaurants Is Suggested, Amazing Food! If You're Visiting In October, Get Your Tickets For The Witches Ball!!

HawthorneHotelGM, General Manager at Hawthorne Hotel, responded to this review
6 May 2013

Dear WelshWitch27, Thank you for your short but succinct review of the Hawthorne Hotel. It’s always a pleasure to hear from guests who have experienced and enjoy all aspects of what we have to offer. As you noticed, our two restaurants, the Tavern on the Green and Nathaniel’s, are always popular among guests and locals alike, and of course, our... More

Derby, CT
Senior Reviewer
8 reviews 8 reviews
5 of 5 stars Reviewed 26 April 2013

My husband and I stayed here this past week for our honeymoon, and loved every moment of our stay! The room was amazing, beautifully decorated, and very clean. The hotel and Tavern staff was very accommodating, courteous, and helpful at all hours of the day and night. The food at the Tavern was fantastic, and the staff was very friendly;... More

See 7 more reviews by Amy A for Salem
HawthorneHotelGM, General Manager at Hawthorne Hotel, responded to this review
3 May 2013

Dear Amy A, Thank you for your review of the Hawthorne Hotel, and congratulations to you and your husband! Although all of our rooms are cozy and clean, the corner suites, as you mentioned, are always lovely and perfect for honeymooning couples. I’m surprised to hear of the service you received at Nathaniel’s, but I’m glad that our manager handled... More

Salt Lake City, Utah
2 reviews
4 of 5 stars Reviewed 26 April 2013

I stayed at the Hawthorne Hotel for a conference and found it to be a very nice, even quaint hotel. The rooms were nice and the staff was very, very nice. Nevertheless, since we do not carry items like shampoo and conditioner with us when we fly (due to TSA restrictions), we count on hotels to provide these items in... More

HawthorneHotelGM, General Manager at Hawthorne Hotel, responded to this review
3 May 2013

Dear rpo219, Thank you for your review of the Hawthorne Hotel. As a historic hotel, our guests often compliment the charming atmosphere of our lobby and our rooms. The Tavern, too, offers a welcoming ambiance, and I’m glad that you enjoyed the food. Thank you so much for pointing out that your business trip turned in to a pleasure trip... More

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View all 2 hotels in Salem, ranked by popularity

Hotel Summarization (Beta)

What travellers say

  • Very good(17)
  • Room service(15)
  • New England(13)
  • Great location(12)
  • Parking lot(10)
  • Friendly and helpful(9)
  • Front desk staff(8)
  • Would definitely stay(8)
  • Very helpful(5)
  • Peabody Essex Museum(5)

Additional Information about Hawthorne Hotel

Address: 18 Washington Square West, Salem, MA 01970
Region: United States > Massachusetts > Salem
Amenities:
Bar/Lounge Business Centre Fitness Centre Free High-Speed Internet Free Parking Pets Allowed Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #1 of 2 hotels in Salem
Price Range: ££
Hotel Class:3 star (3*)
Official Description (provided by the hotel):
Our historic Salem, Massachusetts hotel provides 93 rooms including 6 suites all individually furnished and tastefully appointed; ideal for business and leisure travelers to the Salem area. Our 4-room guest house, the Fidelia Bridges Guest House offers travelers a unique experience in an historic property while enjoying all the amenities of the Hawthorne Hotel. All rooms have flat-panel 32inch high-definition televisions, iPhone/pod/MP3 player docking stations, twice the number of "squishable" pillows, duvets, newly renovated bathrooms with granite sink surrounds. Guests receive complimentary bottled water, complimentary coffee and tea 24-hours per day, complimentary use of the local YMCA with two indoor swimming pools, as well as use of our on-site fitness room. ... more   less 
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Also Known As:
Hawthorne Hotel Salem

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Hawthorne Hotel
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