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Hawthorne Hotel


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Reviews you can trust

66% Recommend
4.0 of 5 stars 124 reviews
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By trip type
All (124)
[ Date ] [ Rating ]
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5 of 5 stars
meriden,ct
17 Nov 2009 | Trip type: Couples New

The Hawthorne Hotel was in the best location. Close to all the attractions. The staff was pleasant & helpful! Thec only thing that upset me is they called me Sir when I am a Maam. They apoligized right away but I was still taken aback!! They did have a map to help you find your way around town & they... more

Ghost town
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5 of 5 stars
San Jose, California
15 Nov 2009 | Trip type: Family

It was actually 2003 when I was there. It's a historic hotel that according to some tales is haunted much like a lot of places in Salem. It's a beautifully decorated hotel with nice rooms and a wonderful staff. I liked the place. more

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3 of 5 stars
vermont
10 Nov 2009 | Trip type: Couples

My spouse & I have been staying at the Hawthorne every Halloween for several years. We love the general old fashioned New England ambiance of this place. Our room was clean and comfortable, and the desk staff friendly and helpful. The food is good but pricey. Go to Reds for breakfast.There are quirks that come with an old hotel coupled... more

Management response from
MassRainbow, General Manager

Thank you for the overall lovely review of our hotel. We are very pleased that you recognized what we do well. Regarding the security for Halloween night, we believe that we would rather be criticized for being overly cautious than to have an incident happen jeopardizing the safety of our guests here at the Hawthorne Hotel. We apologize if you...

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3 of 5 stars
Brooklyn, NY
3 Nov 2009 | Trip type: Friends getaway

We have been going to Salem for Halloween for the past five years. the hotel is beautiful, cozy, historic and we have always enjoyed ourselves. This year we were highly disappointed. There must be new management because our experience was unpleasant. Every year the price of the Halloween ball ticket goes up and we expect it, but $90.00 a person... more

Management response from
MassRainbow, General Manager

Thank you for the high marks on your rating of the Hawthorne Hotel. We really do appreciate your concerns, and would like to address them. We have not had a major management change this year; we simply have a new front desk/night manager, but other than that, we are pretty much all the same. We did have to raise the...

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5 of 5 stars
Hawaii
3 Nov 2009 | Trip type: Couples

Had a chance to stay at the Hawthorne for one night the week before Halloween. Couldn't have been more pleased with the staff, the room, the service and the food. Very patient and informative staff, easy going yet very professional a nice combination especially for first timers to New England like us. Would we stay there again, of course! Our... more

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4 of 5 stars
New Jersey
2 Nov 2009 | Trip type: Couples

We stayed at the Hawthorne Hotel from October 29th through November 1st for Halloween 2009. We booked a room a year in advance and were very excited to visit Salem for the first time. When we arrived the hotel was everything I imagined it to be. It felt cozy and inviting. We arrived after midnight and the woman at the... more

Management response from
MassRainbow, General Manager

I love what you wrote about how warm and inviting the Hawthorne Hotel is, and the fact that you were made to feel so welcome late at night when you arrived. Those are exactly the kinds of feelings we hope to convey to each and every guest. We do apologize for the tiny faux pas made by the room cleaners....

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5 of 5 stars
Boston
29 Oct 2009 | Trip type: Business, Solo travel

It was nice to stay in a hotel that was not so cookie cutter, they way most hotels are nowadays. The staff was professional and the location could not have been better. Salem has some great eateries as well as plenty to do. Halloween definately brings the spirit into the Hawthorne! I will definately stay again next time my work... more

Management response from
MassRainbow, General Manager

Once again, it is so nice to see a guest who appreciates exactly what we have to offer here. Pointing out that we have such professional service staff members, with old school charm really does highlight our best assets. If a traveler is looking for non-cookie cutter, the Hawthorne Hotel is definitely the best choice for that particular traveler. Thanks...

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5 of 5 stars
Maryland
28 Oct 2009 | Trip type: Couples

Stayed at the Hawthorne this past Sunday Oct. 25th-Tuesday Oct. 27th. This was our 4th visit to Salem and 4th stay at the Hawthorne. Flew in from Baltimore and was greeted with a packed & crazy crowd on Sunday. Had some trouble getting to the hotel due to some street closures due to the crowds. Police kept sending us to... more

Management response from
MassRainbow, General Manager

It is so nice to read about how terrific our staff members were to these guests. That is what we really strive for here at the Hawthorne Hotel. We know we don't have any control over spooky things, but we certainly can work extra hard all the time to be sure we provide Hospitality with a capital H. As for...

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5 of 5 stars
Sheffield
24 Oct 2009 | Trip type: Family

What lovely staff at the Hawthorne. They couldnt have been more helpful and friendly. The rooms were great, location was excellent, and we loved Salem. more

Management response from
MassRainbow, General Manager

What a terrific way to start my day, by reading this lovely review. This long-time TripAdvisor member certainly takes the time to review many places, which makes this review all the more relevant. Thanks so much for saying we are "brilliant" -- I don't think we have ever received that compliment before. Kind regards, Juli Lederhaus, General Manager

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1 of 5 stars
Madiera Beach, Fl.
21 Oct 2009 | Trip type: Couples

My in laws go to Salem almost yearly and always stay at this hotel. My husband and I stayed there two nights (my in laws as well). The hotel has “old time” charm and is very centrally located. However, I would not stay there again. Our room was in need of renovation… the bathroom paint was chipping, the bedspreads matched... more

Management response from
MassRainbow, General Manager

I did learn about this couple's stay on Tuesday from their in-laws who called to tell me about it. I do wish they had called themselves, but in any case I was appeciative of the call, and wrote them a letter the very next day inviting them back for a complimentary two-night stay another time. As stated in their review,...

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Hawthorne Hotel Also Known As

  • Hawthorne Hotel Salem
Address: 18 Washington Square West, Salem, MA 01970
Salem hotels Hawthorne Hotel
4.0/5.0
124