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Salem

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Hotel class 3.0 of 5
18 Washington Square West, Salem, MA 01970
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Reviews you can trust

66% Recommend
4.0 of 5 stars 127 reviews
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By trip type
All (127)
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5 of 5 stars
vtsnowman62   1 contribution
Maryland
28 Oct 2009 | Trip type: Couples

Stayed at the Hawthorne this past Sunday Oct. 25th-Tuesday Oct. 27th. This was our 4th visit to Salem and 4th stay at the Hawthorne. Flew in from Baltimore and was greeted with a packed & crazy crowd on Sunday. Had some trouble getting to the hotel due to some street closures due to the crowds. Police kept sending us to... more

Management response from
MassRainbow, General Manager

It is so nice to read about how terrific our staff members were to these guests. That is what we really strive for here at the Hawthorne Hotel. We know we don't have any control over spooky things, but we certainly can work extra hard all the time to be sure we provide Hospitality with a capital H. As for...

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5 of 5 stars
luckystar36   19 contributions
Sheffield
24 Oct 2009 | Trip type: Business, Family

What lovely staff at the Hawthorne. They couldnt have been more helpful and friendly. The rooms were great, location was excellent, and we loved Salem. more

Management response from
MassRainbow, General Manager

What a terrific way to start my day, by reading this lovely review. This long-time TripAdvisor member certainly takes the time to review many places, which makes this review all the more relevant. Thanks so much for saying we are "brilliant" -- I don't think we have ever received that compliment before. Kind regards, Juli Lederhaus, General Manager

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1 of 5 stars
KateFL   23 contributions
Madiera Beach, Fl.
21 Oct 2009 | Trip type: Couples

My in laws go to Salem almost yearly and always stay at this hotel. My husband and I stayed there two nights (my in laws as well). The hotel has “old time” charm and is very centrally located. However, I would not stay there again. Our room was in need of renovation… the bathroom paint was chipping, the bedspreads matched... more

Management response from
MassRainbow, General Manager

I did learn about this couple's stay on Tuesday from their in-laws who called to tell me about it. I do wish they had called themselves, but in any case I was appeciative of the call, and wrote them a letter the very next day inviting them back for a complimentary two-night stay another time. As stated in their review,...

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5 of 5 stars
MarijkeLondon   15 contributions
London
21 Oct 2009 | Trip type: Solo travel

I arrived extremely early and the hotel staff was still able to check me in and also offered to take my bags in case this would not have been possible. They were very friendly and helpful when I had several questions regarding the town and its events for the day. Upon checking out, I didnt know how to get to... more

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3 of 5 stars
deer_splat_job   1 contribution
Portsmouth, VA
20 Oct 2009 | Trip type: Couples

My wife and I both saw a figure in our room in the middle of the night. I woke up to what I thought was something rub against my feet and saw a dark transparent figure just hovering there. I stared at it for a few seconds in disbelief and was shocked to see my wife wide awake starting at... more

Management response from
MassRainbow, General Manager

This is the kind of review that I am at a loss over what to do. We really have no control over what people might feel in this regard. I wish there was something that I could do. I can only report that T.A.P.S. did a paranormal investigation at the Hawthorne Hotel several years ago, and that they would be...

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5 of 5 stars
HikerShell   5 contributions
20 Oct 2009 | Trip type: Friends getaway

I have a friend who visits Salem every year in October and stays at the Hawthorne. She always has a great time so I booked a room last year for this October. I loved staying at the Hawthorne. The room was clean and comfortable, the hotel has an old world kind of feel to it that suited the occasion, the... more

Management response from
MassRainbow, General Manager

Thanks for the excellent review. I am sure this will be very helpful to other guests, as you really give the flavor of the Hawthorne Hotel in your comments. We look forward to welcoming you back again next year. Kind regards, Juli Lederhaus General Manager

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5 of 5 stars
Mazeygrl   1 contribution
Clinton, Ohio
19 Oct 2009

I have never written a review on here before but I had to after reading some of the bad reviews. I have stayed at the Hawthorne for the past 5 years for one weekend during Haunted Happenings with my 13-year old son. The hotel was built in the early 20th century, therefore, it's expected that the heating and cooling systems... more

Management response from
MassRainbow, General Manager

What a lovely and balanced review! This is something that will be so helpful to a potential guest considering the Hawthorne Hotel. Thank you so much for writing. I do hope that perhaps next time you come back to the Hawthorne you give our Tavern a try for a meal. It is our casual restaurant (sometimes fine dining like Nathaniel's...

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4 of 5 stars
SwissMr   26 contributions
Chicago, Illinois
15 Oct 2009 | Trip type: Couples

While we had hoped to make good on the stories of this hotel being Haunted, we were additionally and pleasantly surprised at the old fashion charm of the Hotel and Historic district. While we slept comfortably and ate like kings at the really nice Hotel restaurant, we were not interupted by any Ghosts. We were very entertained with the charm,... more

Management response from
MassRainbow, General Manager

Ghosts don't cost anything extra at the Hawthorne Hotel -- they are yours for the experiencing IF you encounter any. However, according to the folks from TAPS who did an investigation a couple of years ago, ghosts don't perform 'on demand'. if you want to see their show on Ghost Hunters, you will be able to do so on YouTube,...

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5 of 5 stars
Mega3mom   2 contributions
Philadelphia, PA
15 Oct 2009 | Trip type: Couples

My husband and I stayed at The Hawthorne Hotel for a Friday night in late September, while on our way to northern Maine for vacation. We both thoroughly enjoyed Salem and can't wait to go back again. What a terrific town - simply lovely in every way! As far as our experience at The Hawthorne Hotel, after caring for an... more

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5 of 5 stars
carolyn_joe   310 contributions
Concord, New Hampshire
12 Oct 2009 | Trip type: Couples
1
person found this review helpful

I went here for a wedding this past weekend. Arrived for check in, the hotel is beautiful and my room overlooked the square. The room was spacious with two queen beds a decent sized bathroom and 3 closets. Went downstairs to the tavern to have a drink and an app before the wedding. The bartender was friendly and the food... more

Management response from
MassRainbow, General Manager

Wow, I am so happy our quirky idea worked out for this guest. We always try to put ourselves in our guests shoes, and this was a real-life example of doing that nearly literally. When a guest needs something, we really do go all out to try to be that guest's advocate, and think how we would like to be...

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Hawthorne Hotel Also Known As

  • Hawthorne Hotel Salem
Address: 18 Washington Square West, Salem, MA 01970
Salem hotels Hawthorne Hotel
4.0/5.0
127
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