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Omni San Antonio Hotel

4.0 of 5
9821 Colonnade Boulevard, San Antonio, TX 78230
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Omni San Antonio Hotel
Ranked #108 of 343 hotels in San Antonio
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265 reviews from our community

Traveller rating
    96
    94
    35
    25
    15
See reviews for
Families
85
 
Couples
50
 
Solo
13
 
Business
72
 
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Date Rating
Dallas, TX
Senior Contributor
32 reviews 32 reviews
31 hotel reviews
Reviews in 16 cities Reviews in 16 cities
29 helpful votes 29 helpful votes
3 of 5 stars Reviewed 13 May 2013 NEW

It's an older hotel, so the rooms are dark. I was in a "parlor" room that had a small "living room" separate from the bedroom. This arrangement was okay, except that the bathroom was tiny. The lobby was pretty, the personnel were nice, and the bed was comfy.

Was this review helpful? Yes
See 4 more reviews by Beachiz for San Antonio
OmniSAColonnade, General Manager at Omni San Antonio Hotel, responded to this review
13 May 2013

Thank you for your comment. All guest rooms are now renovated. No longer dark, as this was the comment of our rooms prior to renovation. Look foward to your future visit. Delfin Ortiz General Manager More

Texas
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed 9 May 2013 via mobile

Spent a week at this Omni while in San Antonio on business. Nice room, good sized full bath with a vanity as well just outside the bathroom. Had turndown service and morning beverage of your choice delivered to your room in addition to the in room coffee service. They have a Get Fit Kit available to guests that contains a... More

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OmniSAColonnade, General Manager at Omni San Antonio Hotel, responded to this review
13 May 2013

Thank you for your recent stay and comments. All guest rooms are renovated. Look forward to your future visit to the Omni San Antonio at the Colonnade. More

Austin, Texas
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 of 5 stars Reviewed 8 May 2013

We took in a "secret deal" and got this hotel. We wanted to stay closer to downtown and the River Walk, but decided if we couldn't do it cheaply, then we'd do it cheaper and stay at a nicer place. This Omni isn't the greatest, but it served our purposes well. While it wasn't centrally located downtown, it was very... More

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OmniSAColonnade, General Manager at Omni San Antonio Hotel, responded to this review
13 May 2013

Thank you for your recent stay and feedback. While not on the Riverwalk we have alot happening in our area. Shops, great restaurants and convenience to the parks. Delfin Ortiz General Manager More

Mexico City, Mexico
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 8 May 2013

Nice hotel by the River walk, friendly staff but the concierge was always at the phone and did not have time for the people waiting and was rude. Breakfast was good and the brunch on Sunday was excellent. Parking is expensive, but there is a public parking right across the street.

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See 5 more reviews by Irving001 for San Antonio
Nashville, Tennessee
Senior Contributor
30 reviews 30 reviews
9 hotel reviews
Reviews in 14 cities Reviews in 14 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 7 May 2013

I travel for work and stay in a wide range of hotels. Honestly, I'm accustomed to more luxury in an Omni, however, this is an older hotel that is under renovation. When completed, I suspect it will be another great Omni Hotel. With that said, this hotel was still above average in my experience of business trips. The room was... More

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OmniSAColonnade, General Manager at Omni San Antonio Hotel, responded to this review
13 May 2013

Thank you for the feedback. All guest rooms are now completely renovated. And many agree, our bartenders do a great job. More

Dayton, OH
Contributor
17 reviews 17 reviews
11 hotel reviews
Reviews in 12 cities Reviews in 12 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 3 May 2013

I stayed here a week on business. I was supposedly in a remodeled room but it appeared dated and in need of new carpet. I had to call three times over 3 days to get the the lamp fixed and finally a vey nice Maintenance employee fixed it very quickly. She was very nice! The room was very clean with... More

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OmniSAColonnade, General Manager at Omni San Antonio Hotel, responded to this review
13 May 2013

Thank you for your recent stay and comments. Our renovation is now complete. The guest room during your stay may not have been remodeled. The new rooms have lighter fabrics and recent comments have been positive. Look forward to your future stay with us. Delfin Ortiz General Manager More

West Palm Beach, Florida
1 review
4 of 5 stars Reviewed 22 April 2013

The hotel is nice but I was charged on my credit card for 2 days that I wasn't even there. Check your credit card if you stay at this place!! Otherwise, the place is pretty upscale- nice indoor pool and hot tub. Beds are very comfortable. Fine dining on site.

Was this review helpful? Yes
OmniSAColonnade, General Manager at Omni San Antonio Hotel, responded to this review
26 April 2013

Thank you for staying with us and I appreciate you sharing your experience. My apologies regarding the billing error, I have sent an email to you to confirm that the matter is resolved. Thank you for the positive comments regarding dining and facilities. Delfin Ortiz General Manager More

Dallas, Texas
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed 12 April 2013

I have regularly stayed at this hotel on business while in San Antonio. It always seems to come through regardless of what kind of business...from interviewing clients to just relaxing after a long day. The location has a few retaurants within walking distance (Texas Land and Cattle, Sushi and a sports bar that serves food till 11:00pm.) Also, this Omni... More

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OmniSAColonnade, General Manager at Omni San Antonio Hotel, responded to this review
16 April 2013

Thank you for the feedback regarding your stay. We appreciate your loyalty. Your feedback lets us know we are doing the right things at our hotel. We have two pools, outdoor pool and indoor pool. Sections of the indoor pool floor were painted during your last visit, it was still open and looks even better now. More

Austin, Texas
Contributor
20 reviews 20 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 9 April 2013

We stayed here when we went to Six Flags Fiesta texas. It was the best experience. There is a shuttle that takes you straight to the park, so you don't have to worry about parking and the traffic leaving the park (shuttle picks you up and takes you back to the hotel too). The next morning, we had the breakfast... More

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ClintColeman-DOR, Guest Relations Manager at Omni San Antonio Hotel, responded to this review
13 April 2013

Thank you for sharing your experience. We pride ourselves on being able to cater to all including family and kids. I appreciate the kind remarks about the breakfast, pool, fitness center and the shuttle service. We hope to provide you with the same level of attention and service on your next visit. More

San Antonio, Texas
Senior Contributor
34 reviews 34 reviews
4 hotel reviews
Reviews in 15 cities Reviews in 15 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 8 April 2013 via mobile

The lounge area around the bar was nice with very comfortable seating. Comfortable room. Stayed overnight on a Friday nite. Unfortunately, someone at the hotel decided to do construction at 7:30am on Saturday. This woke me up and it kept up for at least another 2 hours - lots of sawing and scraping!

Was this review helpful? Yes
See 6 more reviews by LParnell for San Antonio
ClintColeman-DOR, Guest Relations Manager at Omni San Antonio Hotel, responded to this review
13 April 2013

Thank you for taking the time to share your experience. I appreciate the kind remarks regarding the facility and I also want to apologize for the disturbance. Your comments will be shared with engineering team for corrective action. Thank you again and we hope to host your future visits to San Antonio. More

 
 
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Additional Information about Omni San Antonio Hotel

Also Known As:
Omni San Antonio
Omni Hotel San Antonio
San Antonio Omni
Omni San Antonio Hotel Texas
Address: 9821 Colonnade Boulevard, San Antonio, TX 78230
Phone Number:
Region: United States > Texas > San Antonio
Amenities:
Bar/Lounge Business Centre Fitness Centre Free Parking Pets Allowed Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#30 Best Value Hotels in San Antonio
#73 Family Hotels in San Antonio
Price Range: ££
Hotel Class:4 star (4*)
Reservation Options:
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