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Embassy Suites Hotel San Antonio Northwest / I-10

3.5 of 5
7750 Briaridge Drive, San Antonio, TX 78230
Hotel amenities
Ranked #104 of 340 hotels in San Antonio
4.0 of 5 stars 122 Reviews
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122 reviews from our community

What travellers say about this hotel
  • Very nice(4)
  • Friendly and helpful(3)
  • Housekeeping staff(3)
Traveller rating
    44
    34
    16
    20
    8
Only show reviews for Family (52) | Couples (14) | Business (28)
Date Rating
SarainVA
Midlothian, VA
Reviewer
3 reviews
8 helpful votes
4 of 5 stars Reviewed 13 February 2012 NEW
1
person found this review helpful

Stayed a total of three weeks January - February 2012 at two different times. The food service at the free buffet as well as the restaurant is friendly, the food is fairly high quality, the rooms are spacious and well appointed. The southwestern decor is beautiful too. Hilton Honors points are always a plus. The one downside was the bed... More

Was this review helpful? Yes
Keith Harward, General Manager at Embassy Suites Hotel San Antonio Northwest / I-10, responded to this review
16 February 2012

Thank you for your comments regarding your three week stay with us. The couple of items you mentioned have been investigated to ensure they are resolved for future guests. We look forward to you staying with us on your next business trip to San Antonio. Keith Harward More

bogeyboi
Illinois
Top Contributor
51 reviews
34 helpful votes
3 of 5 stars Reviewed 4 February 2012
1
person found this review helpful

As a HH member, I they to stay at ES whenever I'm on business. This one isn't anything to write home about. Location is NW/NC San Antonio. This has to be one of the oldest ES facilities I've been to (and I've stayed in tons of em). Rooms were very clean, housekeeping was adequate, and front desk staff excellent. In... More

Was this review helpful? Yes
Keith Harward, General Manager at Embassy Suites Hotel San Antonio Northwest / I-10, responded to this review
6 February 2012

Thank you for your comments regarding your stay with us. We will utilize your feedback as a way to improve in our Manager's Reception regarding the snacks and Room Service quality. Your comments regarding the elevator will be monitored to ensure proper maintenance is being done on this equipment. We hope you will give us another opportunity to service you... More

BeachSwan
Contributor
11 reviews
8 helpful votes
2 of 5 stars Reviewed 26 January 2012

We have stayed at this property a total of 3 times over the years, the first of which was in 1984, the second in 1992 and then our most recent stay. On previous trips, the hotel was satsifactory, but it has just become too run down now. The room was in poor condition. The air conditioner never did cool the... More

Was this review helpful? Yes
Keith Harward, General Manager at Embassy Suites Hotel San Antonio Northwest / I-10, responded to this review
6 February 2012

Thank you for your comments regarding your stay with us. We have made several improvements in our suites and still need to work on some items in particular to your comments regarding AC and vents rattling. We are currently working on a renovation list for future consideration and look forward to your return visit with us. Keith Harward More

cripps010
Houston, Texas
Senior Reviewer
9 reviews
3 helpful votes
3 of 5 stars Reviewed 13 January 2012

I've stayed at this hotel more times than I can count. The front desk actually knew me after a few stays, which was a nice touch. The breakfast here doesn't have as good of a selection as the SAT airport embassy, but the food quality is better. I can also say the restaurant food is legit (and not too pricey)... More

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Keith Harward, General Manager at Embassy Suites Hotel San Antonio Northwest / I-10, responded to this review
6 February 2012

It's nice to hear our front desk recognizes you on your repeat visits to our hotel. We appreciate you feedback regarding the breakfast selections and hotel being dated and will utilize this information for possible changes. We look forward to your next visit with us! Keith Harward More

hachiegirl
Reviewer
4 reviews
3 helpful votes
4 of 5 stars Reviewed 13 January 2012

I stayed here with my husband and 9 yr old son for the Texas state marching band competition in November 2011. Rooms are spacious and we loved having two TVs, although more children's channels could be added to the line up. Breakfast service was great and the staff in the restaurant were very friendly and helpful. My son loved the... More

Was this review helpful? Yes
Keith Harward, General Manager at Embassy Suites Hotel San Antonio Northwest / I-10, responded to this review
6 February 2012

We are glad you enjoyed your family visit with us and look forward to serving you in the future! Keith Harward More

bakphoenix
Phoenix
Contributor
11 reviews
13 helpful votes
4 of 5 stars Reviewed 27 December 2011

I stayed here with some visiting family over Thanksgiving. Like most Embassy Suites, the rooms were spacious, and had recently been updated. The only updating needed for anyone with kids would be the arcade. We found it a great place for a larger group to have a couple of rooms and enjoy ourselves while not out and about. We are... More

Was this review helpful? Yes
Keith Harward, General Manager at Embassy Suites Hotel San Antonio Northwest / I-10, responded to this review
6 February 2012

We are glad you enjoyed your stay with us and look forward to servicing you in the future! Keith Harward More

barbarapitts
Corpus Christi, Texas
Senior Contributor
26 reviews
18 helpful votes
4 of 5 stars Reviewed 24 November 2011
1
person found this review helpful

We thought this hotel was close to seaworld. It was 12 miles away, but took us about an hour to get there. We had to get on 4 interstates to get there. Once we finally got there everything was great. Staff was wonderful. The rooms could use an update but were very clean. The breakfast was over at 9:00 am.... More

Was this review helpful? Yes
Keith Harward, General Manager at Embassy Suites Hotel San Antonio Northwest / I-10, responded to this review
6 February 2012

Thank you for your comments regarding your stay with us. For future reference, we have direction information at the front desk to assist you in particular SeaWorld which is only 7 miles from our locaton. We look forward to your return visit to our hotel. Keith Harward More

NorthTXCouple
Jacksboro, Texas
Contributor
15 reviews
13 helpful votes
4 of 5 stars Reviewed 25 October 2011

We spent the weekend at this Embassy Suites with the family. It was a very workable scenario. The separate room with the fold-out couch is good for the kids and provides a little privacy. It would not be particularly comfortable for adults, as the mattress is less than wonderful. I think I may like the bathroom placement of the new... More

Was this review helpful? Yes
Keith Harward, General Manager at Embassy Suites Hotel San Antonio Northwest / I-10, responded to this review
6 February 2012

We are glad you enjoyed your stay with us and will look into the scrambled eggs issue on our buffet. Look forward to servicing you and your family on your next visit to San Antonio! Keith Harward More

TexieKilleen-TX
Killeen, TX
Senior Contributor
36 reviews
11 helpful votes
5 of 5 stars Reviewed 11 October 2011

Unless you want to stay near downtown or the Riverwalk, this Embassy Suites is an excellent choice. Located about mid-point between downtown and Six Flags/Sea World.Parks. Stayed here on 2 separate occasions and was very pleased each visit. Clean, spacious suites, quiet, complimentay full, cook to order breakfast buffet, room service, indoor pool, sit down restaurant, and small gift shop.... More

Was this review helpful? Yes
GMKeith, General Manager at Embassy Suites Hotel San Antonio Northwest / I-10, responded to this review
17 October 2011

Thank you very much for taking the time to let us know of your great experience at our hotel. We look forward to having you stay with us sometime in the near future! Keith Harward General Manager More

Dede2travel
Austin, TX
Contributor
19 reviews
13 helpful votes
3 of 5 stars Reviewed 26 September 2011

Hotel room was clean and acceptable, quiet and pretty good value for San Antonio. Breakfast was not same quality as many years ago. Still cook to order and self serve selections, but quality was not very good. Staff was friendly and helpful, though. Bar staff prepared two drinks to take to pool. Young man who served us, threw a sleeve... More

Was this review helpful? Yes
Keith Harward, General Manager at Embassy Suites Hotel San Antonio Northwest / I-10, responded to this review
6 February 2012

Thank you for your comments regarding your stay with us. We will use your feedback regarding the Breakfast and Managers Reception to help improve our quality and service in these to areas. We look forward to your return visit to our hotel. Keith Harward More

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Embassy Suites Hotel San Antonio Northwest / I-10 Also Known As

  • Embassy Suites San Antonio
  • San Antonio Embassy Suites
Address: 7750 Briaridge Drive, San Antonio, TX 78230

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Embassy Suites Hotel San Antonio Northwest / I-10
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