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Holiday Inn San Antonio Downtown


Hotel class 3.0 of 5
318 West Durango, San Antonio, TX 78204
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Reviews you can trust

73% Recommend
4.0 of 5 stars 62 reviews
Excellent
Very good
Average
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By trip type
All (62)
[ Date ] [ Rating ]
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5 of 5 stars
Portland, OR
8 Dec 2009 | Trip type: Solo travel

I would like to commend Rick Hernandez for the wonderful service he provided me and other travelers. It was a busy time when I was checking in and Rick was by himself. With phones ringing off the wall and travelers eager to get their rooms, Rick was so courteous to everyone, phone callers included. I so appreciated his smile and... more

Management response from
WHGMSanAntonio_TX, General Manager

Thank you very much for taking time to tell everyone about the great service you received at our hotel. We strive to provide every guest with undivided personal attention. We are very proud of all of our associates and the time they take to ensure each guest is given the time and attention needed. Again, thank you very much for...

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3 of 5 stars
Sugarcreek, OH
4 Dec 2009 | Trip type: Couples

This is not a first class Riverwalk motel, however, we were pleasantly surprised. We were on the third floor. When we checked in, the front desk informed us that the elevator in our corner of the motel wasn't working. They insisted on carrying our luggage up 3 flights of stairs. I declined but they wouldn't take no for an answer.... more

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5 of 5 stars
California
8 Nov 2009 | Trip type: Couples

The hotel is conventiently located to all the sights in San Antonio. The restaurant and bar where very good. Parking was not a problem at all. Most importantly the staff where very friendly and made you feel good. more

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5 of 5 stars
victoria
19 Oct 2009 | Trip type: Business, Solo travel

The holiday inn was great upon arrival. I was greeted with warm welcomes and friendly service. The lobby and my room were very clean and nicely decorated. I loved my room and my bed was very cozy. I would recommend this hotel for anybody traveling to the San Antonio area. more

Management response from
WHGMSanAntonio_TX, General Manager

Thank you for taking time to provide your comments! We pride ourselves on maintaining a warm, service oriented atmosphere as well as a very clean hotel as noted in your comments. Again, thank you for taking time to provide your comments! Wade Henderson, General Manager

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5 of 5 stars
GIJOE1955
19 Oct 2009 | Trip type: Couples

This is a great hotel to be in the downtown area. Reason free parking, Your one block from the market Sq. The bus or holiday Inn. shuttle will take you to river center mall. It's also easy to get back on the highway when it's time to head home. I live in San Antonio & enjoy my stay. more

Management response from
WHGMSanAntonio_TX, General Manager

Thank you for taking time to provide your comments! We agree, everyone enjoys our free parking and easy access to all of the downtown attractions is hard to beat! Market Square with all of its shopping and restaurants is just two blocks away. The San Antonio trolley system provides service to the Riverwalk, Alamo and so much more and has...

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5 of 5 stars
brownsville tx 78520
18 Oct 2009 | Trip type: Business

I been staying in this hotel for 2 years with my work colleagues , I have been there when the Hotel was remodeling, the service by the personal, especially Rick ; remembers by name everytime I check in , makes you feel right at home after a 330 mile trip from Brownsville, Tx, . I recommend this Hotel to everybody... more

Management response from
WHGMSanAntonio_TX, General Manager

Thank you very much for sharing your great experience at our hotel! We are very proud of the large number of guests that consistently return back to our hotel. We understand how important warm, friendly service is to our valued guests. Again, thank you for taking time to share your comments and recommend our hotel. Wade Henderson, General Manager

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4 of 5 stars
Dallas Texas
9 Oct 2009 | Trip type: Business

Clean, close to all downtown area. Very easy to get any where in the city from this hotel. Great Rate. We spent 5 days 4 night at the hotel. The food at the restaurent was better then most hotel food. I used the business center. It was also clean and good equipment. I will stay at this hotel again. more

Management response from
WHGMSanAntonio_TX, General Manager

Happy to hear you had four great nights at our hotel! Thank for sharing how convenient our location is to all of the downtown attractions as well as noting your good experiences in our restaurant. Market Square with all of its shopping and restaurants is just two blocks away. The San Antonio trolley system provides service to the Riverwalk, Alamo...

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5 of 5 stars
alpine01
7 Oct 2009 | Trip type: Business

I have been staying here for the last 18 months when I come to San Antonio. I always try and have my company book me here. The staff has always gone above and beyond to make sure I am comfortable. I carry a lot of equipment on my company truck and nothing has ever happend to our stuff. We feel... more

Management response from
WHGMSanAntonio_TX, General Manager

Thank you for the great response! We are very proud of the large number of guests that stay with us many times a month, many months a year! Nothing says more than guests that continue to come back again and again! We pride ourselves on maintaining a very clean hotel and providing a warm, service oriented atmosphere. The private reception...

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5 of 5 stars
Victoria
5 Oct 2009 | Trip type: Business, Solo travel

this hotel is like going home,the employees are like my family all so nice,friendly and so helpful,they treat me like a king here and boy that feels good everyone needs pampered once in awhile. more

Management response from
WHGMSanAntonio_TX, General Manager

We aim to make every guest feel like a "King"! Thank you for your great comments about our service! Wade Henderson, General Manager

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4 of 5 stars
Dallas, tx
1 Oct 2009 | Trip type: Couples

We stayed at this hotel for two nights. Checking in was a breeze and Rick who was working the desk was full of area information was able to answer all our questions. Our room was ready and VERY quiet. We visited the lounge and Nikki the bartender was very attentive and also provided area information. Then we had a nice... more

Management response from
WHGMSanAntonio_TX, General Manager

Thank you for taking time to say we exceeded your expectations! Happy to know so many of our staff provided great service! As you noted, the San Antonio trolley system provides service to the Riverwalk, Alamo and so much more and has a pick up location directly across the street. The trolley comes by every 10-15 minutes. Market Square with...

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Holiday Inn San Antonio Downtown Also Known As

  • Holiday Inn San Antonio
  • San Antonio Holiday Inn
Address: 318 West Durango, San Antonio, TX 78204