We had a surprise 90th birthday party for a cousin, with the surprise occurring in the lobby of the hotel when he and his wife arrived...all of us were there waiting. Immediately following the surprise, Logan provided a bottle of champagne to toast the great milestone. He went way above and beyond to make sure that our entire weekend was... More

I recently spent a week at the Hilton Palacio del Rio for a work event at the Convention Center. The hotel appears to be in the final stages of a full renovation, with some minor plaster work still occurring in the lobby area. My hallway, room and bath had a warm, modern design and were spotlessly clean. The suite included... More

We live in the San Antonio area and with the RIverwalk and all the festivals that take place downtown we elect to stay downtown. The Hilton Palacio del Rio is our favorite hotel. It's located right on the Riverwalk and easy to get to. We have never had a bad experience checking in or during our stay. To me it... More

My husband, sister and I were guests of the Hilton Palacio Del Rio in San Antonio at the end of May 2013, with an arrival date of May 18, 2013 and a scheduled departure date of May 24, 2013. Upon our arrival, we parked in the circle drive at the main entrance of the hotel to unpack the car. Before... More

My wife and I spent the weekend celebrating our anniversary in San Antonio. We spent one night at the Hilton. It was very busy while we were there and still each and every staff member tended to us as if we were the only ones there. Phillip B. took care of every need we had and went out of his... More

The elevator program was extremely unique & the most responsive I've ever seen. My room was on the 7th floor & never waited more than 5 seconds to get a ride. I took it min 6 times. The location is very close to the River walk where all the resataurants are located.

We have a lot to relate about this property, all extremely positive! The hotel was busy when we arrived, probably typical for San Antonio being a tourist city and with it being the summer season. We previously decided to use self-park; even so, the valet parking staff moved our vehicle to a safe place and we were able to enter... More

Great place. We had a room at the 18th floor with the view of the River side walk. The room was nice and big! Air conditioning, coffee machine and very nice toilet with a powerful shower. The location was great, we would just leave the hotel and we had everything by walk distance, like the Cathedral of San Fernando and... More

My family traveled to San Antonio for my son's graduation from Air Force Basic Military Training. Due to a very long flight and issues with getting the rental car at the airport, our arrival at the hotel wasn't until well after midnight. The staff was very welcoming especially Toni, the front desk clerk. She was very pleasant and took the... More