I have 23 years in hotel and rental condo property management, so I know what a company should provide its customers with. We stayed here for four days over Christmas, and this is my feedback on our stay:

LOCATION: At the top of Canyon Road, so while convenient to art galleries and a couple of restaurants, you have to walk at least one mile to the plaza. We were led to believe it was closer and due to all the snow and cold weather, it was a long mile each way.

ARRIVAL: There are three parking places for these casitas, but the owner did nothing to have the area plowed or shoveled before the guest's arrival. My husband and the other male renter in Besos spent the first TWO HOURS of our arrival shoveling the driveway out so two cars could fit, thankfully the third casita was not rented out that night or they would have had no place to park. And worse yet, the owner did not even provide a snow shovel, they had to use a garden shovel they found in the courtyard... more