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Best Western Pony Soldier


Hotel class 2.0 of 5
3030 East Route 66, Flagstaff, AZ 86004
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Reviews you can trust

52% Recommend
3.5 of 5 stars 62 reviews
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By trip type
All (62)
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3 of 5 stars
GlobetrotterStoke   1 contribution
Stoke
8 Feb 2010 | Trip type: Couples New

The amenities were good but the pool was small and cramped. The railway runs opposite with about 30+ trains per day/night. This might not be so bad but...there is a level crossing in town and they blow that traditional American rail horn everytime, even at night. Of course, it wakes you up! Breakfast bar was immaculate with many items of... more

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2 of 5 stars
rxk612   1 contribution
Atlanta, Georgia
20 Dec 2009 | Trip type: Friends getaway

Cheap hotel you shouldn't expect much from. The room was OK, but smelling very musty. Service was so-so, although free breakfast was pretty decent and the free wi-fi was a definite plus. The hotel is situated about 3 mi east of downtown Flagstaff and a car is necessary to get you anywhere. more

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4 of 5 stars
FamilyGuy333   1 contribution
Northern Arizona
7 Dec 2009 | Trip type: Family

Best Western comes through again with this Flagstaff location. My wife, kids, and I have been by this hotel many times on our trips to Flagstaff (we live 2 hours north) and have always wondered what "the BW with the horse out front" was like. On our most recent trip, we found out. This is not a brand new motel... more

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3 of 5 stars
nivhana   4 contributions
San Pedro
4 Dec 2009

I was very undecided whether to give this motel an 'average' or 'poor' score. First of all, the employees are very nice and helpful and the complimentary breakfast was great but the rooms were not what I expected. The rooms were not sound-proof so I could practically hear the screams and chats from the next-door neighbors. Whenever someone went inside... more

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2 of 5 stars
MAAPColorado   5 contributions
Colorado
26 Nov 2009 | Trip type: Couples

Would never stay here again. First room smelled like a kennel. When we complained the front desk staff seemed put out. We were given another room which was ok. However, every few hours a train went by and we were awakened by whistle. Breakfast was fine. Rooms were old and did not feel clean. more

A GREAT STAY
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5 of 5 stars
misledyouth   1 contribution
Mesa, AZ
9 Nov 2009 | Trip type: Couples
1
person found this review helpful

We had the best time the 3 days we were there. The staff is great and really helpful. The breakfast is great. The rooms are very nice and clean. Everything about our stay was more than expected. We are for sure going to go back and stay again. more

Management response from
Scott Grams, General Manager

Thank you for your review! Scott Grams General Manager

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5 of 5 stars
thesquireNeudorf_SK   1 contribution
Neudorf, SK
9 Nov 2009 | Trip type: Friends getaway
1
person found this review helpful

Our reception was friendly and efficient, the rooms were well appointed and comfortable, and the breakfast was above average. more

Management response from
Scott Grams, General Manager

Thank you for your review! Scott Grams General Manager

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4 of 5 stars
neonp   32 contributions
Coronado, CA
7 Nov 2009 | Trip type: Solo travel

I made a spur of the moment trip to the Flagstaff area to visit the National Monuments located nearby. My reservation was ready when I checked in. The room was comfortable, well lit, and clean. Yes, the train goes by frequently, but I think that only adds to the charm of staying along Rt 66. They have a small selection... more

Management response from
Scott Grams, General Manager

Thank you for your review. As mentioned in some of the previous responses, the train noise issue is being addressed between the City of Flagstaff, the Chamber of Commerce, the local Hotel Association, the State of Arizona and Burlington Northern Sante Fe Railroad.. Scott Grams General Manager

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4 of 5 stars
jialung   1 contribution
Cerritos
31 Oct 2009 | Trip type: Couples

The room is clean, comfortable, have everything we need and the service is great. The breakfast is better than I expect based on previous Best Western experience. The only thing can be improved is the insulation of the building. Due to close to the railroad track, the night train passing is kind of noisy and woke me up. more

Management response from
Scott Grams, General Manager

Thank you for your review! As mentioned previously, the train noise issue is being addressed and hopefully will be solved soon. Scott Grams General Manager

Superb value
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5 of 5 stars
M_Currie   1 contribution
Canada
29 Oct 2009 | Trip type: Couples

The front desk employee was very friendly and efficient. The room was larger than expected and very clean. The location was easy to find, and close to some good restaurants. The breakfast area was really large and one of the best from this chain of hotels that we have stayed at. Excellent checkout procedure. M Currie, Alberta Canada more

Management response from
Scott Grams, General Manager

Thank you for your compliments, we do take pride in our service. Scott Grams General Manager

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Best Western Pony Soldier Also Known As

  • Best Western Flagstaff
  • Best Western Hotel Flagstaff
Address: 3030 East Route 66, Flagstaff, AZ 86004
Flagstaff hotels Best Western Pony Soldier
3.5/5.0
62