When I arrived at the "BW on the Avenue" yesterday I was told there was no reservation for me. I had stayed here just last week - I'm on a contract in Buffalo. I had booked my reservation on the central BW site on Sunday - and had a confirmation number and an email on my phone to boot -... More

We've stayed at a LOT of Best Westerns. All of the staff at this one, though, were excellent! No matter what the time of day or night, they gave their customers service with a smile and a professionalism that you would expect at a Hilton or a Ritz-Carlton. Truly terrific! I organized a fairly large group of guests to be... More

Was in town for a tournament and chose this hotel on the basis of what my other friends were doing. I don't usually spend over $100 a night, but in this case the convenience and amenities were worth it. We fell into totally comfortable beds in a quiet room, and felt secure in leaving the more part of our possessions... More

My girlfriend and I stayed overnight when we went to a concert. The online reservation was easy, the clerk personable, friendly and helpful. The desk clerk was friendly and helpful and arranged for our cab. She told us about the motel and the great gray parrot Simba that is in the lobby!!! Excellent check in. In the am we had... More

I recently stayed at Best Western on the Ave. for 3 nights.I want to thank Teresa and Joann for making me feel so welcome at the Motel. Your Lobby is gorgeous and Simba (the parrot) is great. My 5 year old grandson is still talking about him. My only complaint.. your internet did not like my room, I could connect... More

The hotel was relatively clean and the staff were pretty friendly. The big problem I had with this hotel was that the internet was down for my entire stay and I was told a discount could not be given for this reason. As I was a visitor from Canada, I did not have internet access on my phone and the... More

We went to a concert at the First Niagara Center. 4 of us stayed in a double queen room which was pretty roomy and comfortable. The customer service was great! Everyone was so friendly and when we left breakfast with full hands, the front desk kindly offered to open the elevator for us. Things like that make a stay so... More