A bit dated but huge rooms. Spotless, desk staff very helpful and friendly. Nothing was too much trouble for them. Breakfast sufficient and included in the price which was unusual as no breakfast included in any of the other hotels we stayed in. There was also a free shuttle bus for airport, bus station etc. Only minutes away from Shea's... More

I and a colleague stayed one night on a business trip. First time in Buffalo. This hotel is clean with friendly front desk staff who helped us find shops, cinema and restaurants in a town which was new to us. There is nothing special about the hotel, but it is very functional with perhaps the only low point being the... More

Recently I was part of a group that stayed at the Comfort Suites Downtown Buffalo, New York hotel. Three of us (all women) stayed in a suite. The suite had plenty of room for all of our "stuff. Getting ready in the morning was easeful and efficient as the suite had three areas with mirrors. It was also helpful to... More

Our large group was one of several groups that swamped the Breakfast Room at the Comfort Suites May 2-5, 2013. Many children included. There was only one person who was responsible for refilling trays, coffee carafes, and emptying trash. Her name was Gwen. She did the best she could, considering she had no assistance from other staff. I hope you... More

Just stayed at your hotel for 3 nights - room was comfortable and well kept. Bedding was certainly an upgrade and greatly appreciated but the employee who made a huge difference was GWEN in the breakfast room. She worked quickly, efficiently and cheerfully in the face of many demands. She is to be commended for her attitude and responsibility.

We enjoyed out stay at Comfort Suites Downtown Buffalo, however there was a problem on Saturday morning with the Breakfast Room. There was a HUGE number of guests and the Breakfast Room was packed. The person who's responsibility it was to keep the food stocked, Gwen, was completely overwhelmed. It was not possible to keep up with the demands in... More

The suite was comfortable although I was disappointed in the housekeeping staff which was very inconsistent in their cleaning efforts. Not so the help in the breakfast room. Gwen, who worked every morning we were there, was a valient trooper trying to keep up with the demands of guests. This was especially apparent on Saturday morning when she was totally... More

Didn't know what to expect since I never had been to Buffalo. This hotel was an excellent choice - conveniently located near the theater district. The rooms were comfortable and clean, and on a minor note, the elevators were fast. That is always a bonus. The complimentary breakfast was good too - and Gwen - who was charged with keeping... More

I wanted to share with you the extraordinary efforts of the breakfast room lady in your hotel -- Gwen. She graciously served us breakfast three days in a row last Friday, Saturday, and Sunday. On Saturday she was given the challenge of serving an extremely large group of people, with no additional help. She moved as quickly and efficiently as... More