We stayed at this hotel not by choice (we were bumped from The Adams Mark due to overbooking) but it was a pleasant enough experience. The hotel was recently renovated, and the suites relatively modern. Our living room had an old T.V., but the bedroom had a new flat screen. Front desk personnel were very attentive, and helpful. A few... more

My husband and I wanted to break up our trip to Pa by staying in Buffalo where we could chill out, take a walking tour of the unique buildings in downtown, eat the Original Buffalo Wings and get a good nights sleep before completing the last leg of our journey. We were able to do all of those things! Andrew... more

Stayed at this hotel back in 2007...rooms were quite dated....fast forward to Aug 2009...I didn't recognize the rooms. Completely renovated, cozy, welcoming and quite comfortable. Other than the TV's, of which the front desk staff mentioned that they were also being replaced, there is absolutely no reason not to stay here ! I can only imagine when they have finished... more

While the staff did everything to try to make things right- and good customer service is hard to come by- it just can't overcome the issues. While the hotel is undergoing renovations, the rooms are still old and tired. The bathroom had some " cleanliness issues", which were troubling but quickly corrected. That particular area has a lot of panhandlers... more

During my stay, Kaeli Abdo was working the front desk on several occasions when I had questions, needed a shuttle, etc. she went above and beyond to help me out. She is a real asset to the hotel. She is a real asset to your guest and to the hotel. Give her a reward - she helped my first visti... more

The front desk staff went out of their way to assist us with planning fun excursions and tips on dining. Kaeli (front desk) even called her Mom to give us suggestions for the best Sushi in town. They went above and beyond and made our trip more fun! The rooms were nice and clean and the location worked perfectly for... more

I stayed at the hotel on a saturday night bc a small group of us were heading downtown for a family members last week as a bachelorette... The rooms were very very overpriced and while walking in, myself, my sister, mother, and a couple of friends were being followed by a woman asking us for money. I turned around and... more

I stayed here for 4 nights recently. The first night I was in a non-remodeled room. Or rather, one in the middle of being remodeled. It was a little dirty with construction dust around the walls and a hole cut out in one of the walls where a light should be. The couch had seen better days. They moved me... more

Here are the facts of our stay based on renting four rooms for a conference we were attending: -Blood on the walls. -Beer Bottles in the closet. -No AC, 87 degree room temp, causing windows to be left open, only to listen to the subway right outside the window. -Water rushing into room during early morning hours via overhead ceiling... more