Bottomline: the service at this hotel is extremely slow and inefficient. The rooms are not stocked with well-working amenities. It seems their customer service practice is to question the requests of the guests instead of to meet them. Now to the details.... After a long day of traveling from one coast to another, we looked forward to finally resting at... more

My mother and I traveled to her high school reunion and chose this hotel because it was the closest to the location, a necessity when driving in the dark in unfamiliar locations. The hotel was well booked so the only thing we could get was a smoking room. The hotel offered the use of an ionizer which resulted in my... more

Decent hotel...nothing fancy, but I have to say that $160 a night was kind of high. It was more expensive because we stayed the weekend in a summer month, so I understand that part of it. However, we were located in a separate building from the main front desk, so if you needed anything, it was quite a walk. Not... more

Okay, so I know the Best Western isn't the Hilton or the Hyatt, but you can usually count on a basic, clean room. Not the case at the Mainstay Best Western in Newport, RI. The lobby was nice enough, and the people at reception were nice enough, but once we walked through the double doors that lead to the hallway... more

Mini-vacation to enjoy Newport summer activities. Originally set to stay at higher-priced downtown Newport hotel, but found the Mainstay for less. Why not use the savings for spending money! You can pay more for the extras elsewhere, but our stay here was good for the buck. Would return if another visit to Newport. -Great location: close to downtown; good eats... more

I was hesitant to book with this hotel but it was in Newport and near the Touro Synagogue which was a site we wanted to visit. I have to say that I was pleasantly surprised by what I found. The room was very nice and very comfortable. The price was very reasonable as well. I have to say that the... more

If you're looking for a no frills place that’s comfortable and clean and a lot cheaper than the hotels in downtown Newport, this is the place. It’s at a great location just outside of the middle of Newport with easy access to everything by car. The rooms are clean and the in-room refrigerator is an added bonus. My only complaint... more

Had to stay here w/ the boss for work. This is a discount hotel so amenities are NOT to be expected. But it was dirty, old, smelly, run-down, not easily accessible and the rooms were utilitarian. The bathroom was ghetto, period. The bed was OK, but the comforter, blankets, pillows were low-rent as well. It has to be re-stated that... more

excellent stay for a friends wedding. room was comfortable and clean with huge beds!!! staff were all friendly and made stay easy. would recommend. more