Renovated in 2009, this is a classical architecture hotel of an era long gone. The hotel is very well designed, and they did an excellent job integrating new technologies into a historic building. We stayed in the older rooms, which were beautiful. The service is what one would expect from a high end facility. Staff were exceptional from the valet...
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We were going to stay here and instead we ended up staying at Sheraton nextdoor. Our friends were staying at the Royal Hawaiian so we did end up spending a bit of time over here more than at our own hotel. We will definately check in here on our next visit.
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We were a bit disappointed by the Royal Hawaiian - the service was slow, food not great, the concierge closes at 8 pm so you can't plan anything for the following day after that time, the room had annoying little faults and the staff didn't seem motivated. It felt like they had you so they didn't have to go that...
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While I have stayed at many hotels in Waikiki there's only one Royal Hawaiian. Over the many years I've visited, the grounds around the hotel have changed, but the hotel remains the most marvelous, comfortable property in Honolulu. There's nothing like it.
On every visit, as soon as I check in I head to the Mai Tai bar for one...
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Mahalo nui loa for such a wonderful review of our Pink Palace. Your descriptions make us smile and we couldn't be happier to hear that you share our love of history, culture and genuine Hawaiian experiences.
Thank you for your kind compliments about our infamous Mai Tai Bar, Surf Lanai lunches, and authentic Luau held every Monday evening on our...
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We stayed 10 nights in a junior garden suite. I really love this hotel,everything from the cocktails in the Mai Tai bar which has absolute beach frontage to the exceptional service from the staff. The position could not be better and the grounds beautiful.There is so much history to the hotel which was built in the 1920s.
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Thank you for visiting us form Australia and for sharing such lovely compliments about our resort. We are delighted that you enjoyed our handcrafted cocktails at the Mai Tai Bar, our beachfront location, tropical garden oasis and our resort's historic character. We are also pleased that you found our service levels to be exceptional and we have passed your kind...
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My boyfriend and I stayed here for 4 nights. Upon check-in, we asked for an upgrade (as my BF is Platinum) and we were "upgraded" to a room in the tower...except that the "upgraded room" ended up being ~ $100 cheaper than the room we originally had booked, yet the hotel wouldn't give us the difference back, unless we could...
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Mahalo TravelEatPrayLove for visiting our Pink Palace of the Pacific. We are glad to hear that you had a great time and found our Royal Beach Tower guestrooms to be so clean and well appointed, though we apologize for the confusion regarding the upgrade. The Royal Beach Tower guestrooms are priced higher than the Historic guestrooms, so this was indeed...
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Perfect location with own sectioned part of the beautiful beach and close to shops and restaurants. This is a traditional hotel but the high level ocean view tower room we had was well equiped with good beds and great views. Breakfast is non buffet served a la carte and is expensive so an inclusive rate is best if you can...
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Thank you for sharing how perfect our location is and how lovely our private guest beach area is for enjoying a truly relaxing Hawaiian vacation in Waikiki. We are delighted that you enjoyed the views from our Royal Beach Tower Guestrooms, and found our Luxury Collection bedding to be so comfortable.
We are sorry to hear however that you were...
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Really great location and the old tower has some nice charm. Sadly when staying at a higher end hotel I don't expect the first answer for simple requests like a late checkout or cereal for the kiddo at the never changing breakfast buffet to be NO. I have had better efforts at a roadside Best Western.
If you are a...
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Aloha and thank you for alerting us to the uncharacteristic service you experienced at The Royal Hawaiian, a Luxury Collection Resort. While we are so pleased to hear that you found our location and Royal Beach Tower to be great, we are very sorry to hear about the difficultly you had with your late checkout and buffet requests. We have...
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The customer service from The Royal Hawaiian is top of the line, 5-star, and unparalleled!!! Here is the best part, I myself was not even a guest at the hotel! This is the reason why I say this....
My mom was on a 18 day, birthday trip to Australia and the Royal Hawaiian was part of a 3 day stop...
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Mahalo nui loa for your mention of the excellent service you received form our ambassadors at The Royal Hawaiian, a Luxury Collection Resort. We couldn't be happier to hear that you felt our aloha-spirited friendliness through the phone conversations, and felt our service levels are unparallelled. This is the kind of service we pride ourselves in delivering to every guest...
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I am a frequent visitor to the Hawaiian Islands. I typically stay in private residence with family or friends. However, I have always been a fan of the historic Royal Hawaiian in Waikiki. Right in the heart of Waikiki, it is an oasis in an otherwise chaotic area of the island. The service is excellent there and I believe that...
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Thank you ever so much for you lovely words about our Pink Palace, our exceptional Ambassadors and our garden Spa. We will most certainly pass along your compliments to the Abhasa team and we know that they will be delighted. We hope you will visit us again soon. Mahalo nui loa, The Royal Hawaiian Team.
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