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Hyatt Regency Cincinnati

3.5 of 5
151 West Fifth Street, Cincinnati, OH 45202 (Central Business District)
Hotel amenities
Hyatt Regency Cincinnati
Ranked #28 of 63 hotels in Cincinnati
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404 reviews from our community

Traveller rating
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    129
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Families
60
 
Couples
93
 
Solo
34
 
Business
152
 
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Date Rating
Fremont, Ohio
1 review
5 of 5 stars Reviewed 20 May 2013 NEW

My wife and I stayed here on Saturday May 18. When we booked online we requested a high up room with a river view if possible. The young lady at check in was very pleasant and professional and when my wife asked if we had a high up room she replied "Of course, we have you on our highest floor,... More

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Indianapolis, Indiana
Senior Contributor
25 reviews 25 reviews
25 hotel reviews
Reviews in 12 cities Reviews in 12 cities
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed 8 May 2013

The hotel is a prime spot. Great service from the front desk staff and management. Marisa and John was the best. Jessica was a super star in service and helpfulness. This hotel has a great view of the city and walking distance (across the street to Macy's) and other retail locations. This is my first time in twenty years staying... More

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HRCincinnati, Guest Relations Manager at Hyatt Regency Cincinnati, responded to this review
17 May 2013

Fantastic! We are so happy to hear you enjoyed your stay so much! Thank you for taking the time to tell us about your experience. I am so glad you have enjoyed our consistent service and hotel amenities. We try to provide an exceptional level of service and I am glad we have succeeded with your stay. I will be... More

Beavercreek, Ohio
Top Contributor
102 reviews 102 reviews
31 hotel reviews
Reviews in 37 cities Reviews in 37 cities
48 helpful votes 48 helpful votes
4 of 5 stars Reviewed 8 May 2013

This hotel is in the process of renovating. While I received a renovated room, it looks like not everything was renovated. Some of the furniture looked original. HD televisions do not have digital channel reception. The new color scheme seemed a bit bland, but at least I'm no longer finding cigarette burn holes in the duvet covers. So, while they... More

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See 5 more reviews by fedacct for Cincinnati
HRCincinnati, Guest Relations Manager at Hyatt Regency Cincinnati, responded to this review
17 May 2013

Thank you for taking the time to post your review. I will definitely pass on your comments to the appropriate department heads. As you mentioned, the hotel is currently undergoing a complete renovation. While we are very appreciative for your patience during this process, I certainly hope you have a chance to experience the hotel upon completion of the makeover... More

Goldsboro, North Carolina
Top Contributor
110 reviews 110 reviews
14 hotel reviews
Reviews in 29 cities Reviews in 29 cities
42 helpful votes 42 helpful votes
3 of 5 stars Reviewed 7 May 2013

My biggest problem here is that EVERYTHING was slow. The front desk. The valet. The elevators. Even my toilet flushed slowly. They are doing renovations here, so there is that noise and mess to deal with. I love the area that it is in, but the hotel isn't up to par.

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HRCincinnati, Guest Relations Manager at Hyatt Regency Cincinnati, responded to this review
17 May 2013

I apologize that your visit was affected by the construction noise from our renovation process, as well as the slow elevator service. Please note that the renovation includes modernization of the elevators, which are currently being updated and probably contributed to the delays you experienced. We are nearing the end of our renovation which will be completed this summer. We... More

augusta, ga
Contributor
20 reviews 20 reviews
11 hotel reviews
Reviews in 13 cities Reviews in 13 cities
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 7 May 2013

Even though we stayed in a "newly" renovated room, it wasn't great. It looked as if the only thing they had done was paint the room (not even the bathroom), add new furniture and a new shower curtain. This doesn't seem to be the type of Hyatt luxury that is in many of their other hotels. The riverview was nice,... More

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HRCincinnati, Guest Relations Manager at Hyatt Regency Cincinnati, responded to this review
17 May 2013

Thank you for taking the time to give us your feedback. I am sorry to hear that your room did not meet your expectations. As you mentioned, we are currently undergoing a complete makeover of the hotel which is scheduled to be be complete this summer. Hopefully, on your next visit to our city you have the opportunity to check... More

Plymouth, Indiana, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 of 5 stars Reviewed 6 May 2013

I wasn't impressed to say the least. I understand the construction but it was a war zone. The staff was friendly for the most part. I was attending a convention at the Duke Energy Center. The hotel is in a very good location for that. We did have a fight to some extent that woke us up at about 4:30... More

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HRCincinnati, Guest Relations Manager at Hyatt Regency Cincinnati, responded to this review
8 May 2013

My sincere apologies for the inconvenience you experienced due to the renovation, as well as the noise disruption. I certainly hope you have an a chance to visit us again once the renovation is completed this summer and experience our new look. Our city has much to offer and our knowledgable Concierge would be more than happy to assist you... More

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Harold, Kentucky
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
28 helpful votes 28 helpful votes
2 of 5 stars Reviewed 6 May 2013

This hotel is being renovated. Trust me, you don't want to stay here during the renovation. The elevators are a NIGHTMARE. I waited 15 minutes for an elevator one morning. That is totally unacceptable. Not to mention all of the construction noise which will drive you crazy. What I don't understand is why this hotel does not have the business... More

Was this review helpful? Yes 2
HRCincinnati, Guest Relations Manager at Hyatt Regency Cincinnati, responded to this review
8 May 2013

Thank you for taking the time to let us know about your stay. I apologize that your visit was affected by the renovation process. As you mentioned, we are currently undergoing a renovation which will transform the hotel into a more modern and accommodating venue for our guests. The renovation does include the elevators, which are currently being updated, so... More

Atlanta
Senior Contributor
48 reviews 48 reviews
4 hotel reviews
Reviews in 16 cities Reviews in 16 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 4 May 2013

I stayed at the Hyatt this week and was very pleased. I was concerned as I entered because of the construction, but that really turned out to be of no consequence. The young lady that checked my in (Katie) was so friendly & efficient. We discovered we shared the same birthday (the day before) and later I returned to my... More

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HRCincinnati, Guest Relations Manager at Hyatt Regency Cincinnati, responded to this review
7 May 2013

Thank you so much for the 5 star review of our hotel. I am happy to her that you enjoyed your stay and Katie was able to make it a memorable one at that. I will definitely pass on your comments. I certainly hope you have a chance to visit us again, once the renovation is completed this summer. Thank... More

PAINESVILLE
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 26 April 2013

I had a chance to stay at this hotel recently for a conference. This hotel is under renovation and there is not much of options within the hotel. It would be much better when the construction is complete. Ok, putting the construction part aside, I think that the hotel is in a very convenient location to be close to most... More

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Miami, Florida
Top Contributor
67 reviews 67 reviews
16 hotel reviews
Reviews in 34 cities Reviews in 34 cities
26 helpful votes 26 helpful votes
2 of 5 stars Reviewed 23 April 2013

We had a newly "renovated" room. Disappointing as it looked cheap and not to the same standards of other Hyatt Regency hotels. The room looked more like a 2 star hotel than a major business one. No lobby to speak of as the renovations were well underway. Also, the swimming pool was closed; the fitness center was moved to a... More

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See 3 more reviews by bariatricrunner for Cincinnati
HRCincinnati, Guest Relations Manager at Hyatt Regency Cincinnati, responded to this review
30 April 2013

I sincerely apologize you were disappointed with your stay. As you mentioned, we are currently undergoing a renovation which will transform the hotel into a more modern and accommodating venue for our guests. We hope to welcome you back when our renovations are complete this summer. Thank you for your comments. Sincerely, Natasha Hristovska More

 
 
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Additional Information about Hyatt Regency Cincinnati

Also Known As:
Hyatt Regency Cincinnati Hotel Cincinnati
Hyatt Regency Cincinnati Hotel
Cincinnati Hyatt Regency
Hyatt Cincinnati
Cincinnati Hyatt
Hyatt Regency Cincinnati Ohio
Address: 151 West Fifth Street, Cincinnati, OH 45202
Region: United States > Ohio > Cincinnati > Central Business District
Amenities:
Business Centre Fitness Centre Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #28 of 63 hotels in Cincinnati
Price Range: ££
Hotel Class:3.5 star (3.5*)
Official Description (provided by the hotel):
22 story contemporary Hyatt with the best service in Cincinnati by our highly trained staff! Onsite there are 2 restaurants, Findlay’s breakfast restaurant and Champ’s Restaurant and Sports Bar there’s something for everyone or dine from the comfort of your room with our In Room Dining. Cardio room overlooking the indoor pool and strength training room on 5th floor. 24HR Business Center, WiFi access. Print boarding pass or check-in at our kiosks or via web. Valet or Self Park off 5th St. ... more   less 
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Hyatt Regency Cincinnati
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