the hotel in a new one, very clean. polite service. it has a very green location (near a forest). the only problem is that the food at the dining rooms is very everage for 5 stars hotel and even less.
if you want to rent a car - be aware that there is not a car rental agency in the area. you should bring the car from sofia our pay 200 euro(!) for the service.
also, in all bulgaria, smoking is everywhere (uncluding resturants, hotel lobbys, etc.) - not healthy and not relaxing to sit with. more