My disappointment comes from the price paid against the services received. 250 dollars a night for a tattered room with dirty and ripped pillowcases, a broken bedside table lamp, a very dirty mosquito net, a room right at the edge of the pool so there was never a quiet moment or a private reading on the porch (which had the... More

Beautiful location for the hotel and that is what you pay for. The rooms are a bit tattered and dark. Nothing is very clean. The staff are pleasant but essentially they are untrained teenagers. Breakfast was crap. In this amazing place to have processed foods seems out of place. More

The hotel is charming, nothing to say about that. However, the argentinian receptionist wasn't nice and motivated and wasn't doing his job correctly. This really disappointed us and we will probably choose another hotel next time. Also, the breakfast is not really good, which is a shame in such a nice hotel. More

Arriving: was ok .. when we arrived to the front desk they were polite there was a young lady with spanish accent I am sure she is from Spain so nice and with as mile all the time. Mr.Abraham the gentleman I did my reservation was so friendly and kind and answered back my requests and doubts all the time... More

We had a great time, everything Xaloc crew could do for us to have a wonderful vacation... they did it. Food is the best you get for your money in hole island!! We stayed on the room 27 which we widely recommend, it has the best view towards the ocean. Everything is extremely clean and with a touch of natural... More

One of the best places we have ever visited. terrific value for money. The staff could not have been better and we felt so rested and relaxed. Going for longer next time and there will be a next time.. More

If I go back, I'd probably stay at Hotel Delfino. One good place to eat is Lupita on the Zocolo (town square). Great fish tacos, veg fajitas, gazpacho, tortilla soup, and other dishes. From the moment we arrived, nothing was as advertised. After requiring a payment using Paypal, the management tried to pass the cost of Paypal on to our... More

The hotel architecture is nice, I had some trouble with the payment of the reservation and I don't believe the hotel staff handle it correctly. Rooms are very dark on the inside and also smell a little moldy. This was my 3rd stay but mainly because the last 2 times this was really one of the best hotels on the... More

There were several problems with this place. 1) Having fullly paid in advance, when I arrived I was presented with a $53 bill for having used paypal. This had not been disclosed in advance and in fact I had received confirmation that I had fully paid for the accommodation. 2) I was assured that the resort owned 2 of their... More