This is a fun and friendly hotel in the touristy area of Penang. I had a poolside deluxe room which was great. I could walk directly into the pool from my room. It's a bit on the pricy side but other than that it's fine.

My family and I enjoyed our stay. We truly love the pool with slides. There are only few minus; 1. Room 506 toilet door was really hard to open. 2. Internet/ wifi connection in the room was slow and tripped every 3-5 minutes, i need to log in every 5 minutes. Really frustrated. 3. Room furniture was not really child... More

One word for them. Or two! Fantabulously groovy! Check-in was super smooth and the request for an extra bed fulfilled effortlessly. It was my treat for my husband's birthday and I certainly made the right decision when I decided to spend his special day there with our girls. The staff were superbly efficient and helpful. One of the best so... More

We spend a 4 day weekend to celebrate my daughter turning 10. This hotel was her choice and she was in heaven. The check in process was smooth and the birthday cake delivered to our room 5 minutes later made my daughter very happy. Everything was nice - the staff were friendly, the pools are great fun, the music easy... More

We stayed at the Hard Rock for 10 nights in April/May and found the hotel to be excellent in most respects. The hotel is located towards the end of the main street but all the areas you may want are in walking distance of 10 to 15 minutes. Check in was a breeze which is a good start. Our room... More

My friends and I stayed at this hotel because I won the competition for a stay. We stayed 3D/2N. When we arrived at the hotel, there was a bar in the lobby and you get a cold Welcome Drink. We asked to be upgraded to a pool access room ( we would pay the difference in rates) and it was... More

We had got the Lagoon room for this trip. The reservation process via email was not very pleasant and they had refused to commit us with the bath tub room even though we booked 2.5 months ahead. They manage to give us a lagoon room with a bath tub facility upon our check in. The service at the front desk... More

It's my first time stay in Hard Rock Hotel Penang, I love this hotel, services and staffs are very nice and awesome!!! I love the design of the swimming pool, there are a water bar in the swimming pool. I have been to some 5-star hotels when I travel around, but I really want to say this hotel is the... More

My husband and I had a very enjoyable stay at this hotel. The staff were always polite, friendly and couldn't do enough for you. Everywhere was clean and well maintained. Being disabled brings challenges every day but the attention to detail that was afforded to me meant that I had a very relaxed carefree holiday. I also required a gluten... More