Rooms are small but adequately equipped and comfortably furnished. Free broadband in room. Pizzeria by the beach has excellent pizzas and good service. Star Dinerz to be avoided at breakfast as too noisy. Breakfast buffet nothing to shout about. For peace, use King's Club. Hard Rock Cafe serves standard HRC fare with expected quality of food and service. Busy and... more

Travelled here with my extended family and we all wished we had stayed somewhere else. Booked a family room for 6 nights. While size of room was good, it looked onto a high brick wall. The outdoor area had no shade covering so when it was hot or raining there was nowhere to sit outside. Who wants to go away... more

Upon reading the negative comments posted for this hotel, I've set my expectation moderately. But on arrival, we were surprised that the service rendered to us was exceptionally wonderful and we had a great and fabulous holiday there. We booked the deluxe seaview room for 4 nights. Checking-in only took approx. 10mins. Staffs are friendly and well-informed. Security in the... more

First of all-the hotel is very new,only a few months old,a plus point. Took us one hour fifteen minutes to get our room,this despite their sales dept. e-mailing us to reconfirm our arrival. Upon our arrival a few guests got angry because their rooms were not ready,one lady was shouting angrily-I do not blame her. Their website clearly stated that... more

We stayed at the Hard Rock with friends and their kids - aged 4 & 6. Before we booked we specifically asked for a quiet room as we had read the hard rock cafe nightlife could be noisy. Nonetheless our room was right above the Starz diner and their outdoor function area. On our second night we were awoken at... more

It took us 45 minutes to check-in, the guy asked for our id's and as all over the place. Some couple cut into our line and he served them. The one of our names off not in the list. He sort of ignore it and when and served some one else. Very bad experience. Saw another lady had the same... more

We booked the Hard Rock Hotel before it re-opened, we we arrived there, it was full of children, the rooms were good, you could hear everything in the next room. The Prayer sessions start at 5.am as your wake up call and go on throughout the day!! The Breakfast room was over crowed and the selection of food was average.... more

Stayed for 3 nights. All in all, great experience. Pool was refreshingly different. Kids pool was great – seeing the kids enjoying themselves on the slides, monitored by two lifeguards. Rooms: Seaview Deluxe - clean, spacious – love the shower. Starz Diner: breakfast was below standard – cold, unappetizing and lack of flavor. Unhappy with the experience. Lobby Lounge, Pizzeria... more

Was quite excited to learn that Hard Rock has opened in Penang which has new flight routes from Singapore instead of the 11-hour coach ride previously, so decided on it for a short 3d2n getaway. The hotel's located at Bt Ferringhi, a hilltop spot containing a cluster of the better hotels in the tiny town, including Shangri-La. Its at least... more