My wife and I arrived with great expectations knowing that it was a Shangri-La hotel and because of how others had described it. On arrival we were offered an upgrade to the RasaWing for 500 Ringits per night (and the Rasa Wing carries a number of benefits). I have to say that our overall experience was good (not outstanding) and... More

We recently returned from a family holiday in Malaysia which included 10 nights at the Rasa Sayang in Penang and it was wonderful. We were a large family of 6 adults including my 13 month old son, despite it being a busy period they managed to organise 2 interconnecting rooms (which helped during baby nap times) with the other room... More

if u are check in for one night.. u never get the best service here.. stay for 3-4 night.. all is there More

The staff is very friendly. However, room was very old and defintely not 5 stars. Service is slow but very friendly. In the night (ie 1am till 2am) it was very noisy since there was a wedding party (?). Prices for food are 6 stars, food quality about 4 stars. In general, we will not come back. More

I love this hotel. It provides truly gracious, prompt and friendly service (and that definitely seems to be a part of the hotel's culture, as its pretty uniform amongst all the staff). Its the kind of atmosphere that makes you feel at home instantly. Definitely recommended for anyone needing some time out, or a bit more of a private setting.... More

Stayed 10 nights in December 2011. It was a busy Christmas holiday period. Hotel is very well run with good and efficient service. Hotel rooms are very well equipped. Although our room was close to hotel elevator we did not hear any noise in the room. There is excellent variety of dishes for breakfast. One minus was the fact that... More

Hotel was so nice with really friendly staff they were every where to help you. Swimming pool was fantastic with that lovely snack bar . Every time I go to Penang I'll go to shangri La again. More

We stayed four nights at this hotel in early January 2012, after spending the first couple of days of our time in Penang based in George Town. It was nice to head out to Batu Ferringhi for a more relaxed setting. The grounds here are the nicest of any hotel I have stayed at. There are plenty of options to... More

This is my second visit to Penang (first was in '97) and even though Batu Ferringhi has seen a lot of development it hasn't lost any of it's charm. Everyone is as friendly as before with a strong focus on making our visit feel special. I love the food and facilities, suitable for families and couples, young and old. The... More