We booked this hotel because of the 5-star rating. We soon had to wonder who on earth was awarding these stars! We arrived at our room to find the door wide open. The fridge door was also yawning ajar, with a towel inside and without any shelves. A maintenance man arrived and told us it just needed to be plugged... more

The Grand has had a series of bad reviews on here which is a shame because it really is a lovely hotel and the staff are pleasant and hard-working. It's not 5 star by British standards but neither is the price, which should be a clue! My husband & I stayed for a week, having spotted this area on a... more

We are 3 married couple aged 63-75, widely travelled and have visited Rhodes before. We arrived at the Grand on 26th Sept for 1 week. Entrance and reception looked very nice as did the outdoor areas and pools. Rooms however were very basic, we had to ask to be moved from our first one due to an invasion of ants... more

STAFF: Reception (which looked lovely) - depends on who you saw. Mainly brisk and unfriendly. Would have liked to know what the seeminlgly unpleasant Greeks comments were, before they replied to any query by a guest! Restaurant - ok, but again, depending on who you got. Hardworking staff though. Italian restaurant staff especially nice. 'The Hotel Manager' -arrogant and rude... more

Myself and husband arrived at the Grand on 16th September at 6am. We were booked in at reception and went straight up to our room( Room 234). The curtains were already drawn so I opened them to admire the view............approx. 15 air conditioning units on the top of a flat roofed building (The Mall). I immediately went back down to... more

Having stayed many times at the Grand and being happy with the hotel, this year was a big disappointment. Throughout our stay we suffered the effects of a stomach bug which was very severe and although reception staff denied that there was a problem every other person we met had been vomiting and unwell. The hotel is looking neglected apart... more

Our group consisted on two other couples and their experiences were equally common. This hotel was booked for all three couples as part of a greater tour of Greece. The travel agent based in Athens is a long time business contact from decades ago. They produced a quality custom package, with the exception of this hotel.

The Grand Hotel Mitsis is... more

I don't normally write reviews although I do read others before going to a Hotel. The Mitsis Grand Hotel was OK but I wouldn't rush to go back there. We went with Hotels4u.com and I think that the Hotel Staff treat you accordingly. We were first given a room that overlooked the tennis court and had I don't know how... more

We travelled to the Grand Hotel for a 10 day holiday on September 16th. First impressions of the hotel are excellent, the reception area is very polished and the staff are excellent. Very efficient 'check in' process - they then let us into the restaurant (despite our late arrival and the restaurant was meant to be closed) for a quick... more