just returned fron puerto rico for new year, 1st time at the canaima and we found it to be clean towels changed every two days, there for a week and had 1 change of bedding. maid service every day other than there days off 7 out of 9. we would recommed these apartments if you don.t mind basic clean apartments... More

My first impression on the apartments wasn't very good. The lift that leads up to the reception area isn't very clean, it really needs some T.L.C. The reception area is really small, and it is to the standard of some cheap B and B in Blackpool. But the apartments were really surprising. They are basic but really clean. They were... More

great place to stay dont mind anything bad you read very clean maids every 2nd day clean throughout great staff i just came back yesterday with my kids and would go back tomorrow been going to different apartments every year and found these the same and cheaper More

After reading some of the reviews on here I was worried about what I was about to experience staying here as a family with two young children. The apartments are basic but clean and towels changed every other day, beds made daily. The pool was good, very clean. Sunbeds could do with changing! The staff were always nice, helpful and... More

I was disappointed to find that the manager was pleasant, the night porter helpful, the rooms clean and the pool pristine after gearing myself up for a hellish time after reading some of these reviews. I even found myself looking forward to meeting the Spanish Basil, but this was not to be. Not a cockroach in sight and the cats... More

We found the apartment basic but clean. The enclosed terrace-balcony thingy was brilliant - we spent more time there than anywhere else! The bathroom is spacious, with a full-size bath (with shower over), bidet, sink and toilet. There was hot water most of the time and plenty of pressure in the shower - that was a pleasant surprise after some... More

After reading some of the reviews I was apprehensive. However, I was pleasantly surprised by this accommodation. Firstly, I did not see one cockroach, the rooms were spotless and were cleaned every day. The pool area is lovely and although fully booked there were always plenty of sunbeds around. Accommodation up a hill but this is not unusual for Puerto... More

just got back from an 11 night stay at the canaima on 28/10/11 and i must admit i was very worried about going after reading some of the stories i have read on here by scare mongerers we had a fab stay didnt get bothered by any of the staff didnt see any1 hanging around apptmnts and certainly wasnt bothered... More

We arrived to be told that one of our rooms had been given away. So we were expected to have two rooms apart with children ????? Finally after the terribly rude receptionist sorted it he gave us a room with a leaking toilet, yes clean not ??? We complained again to be told there was nothing they could do until... More