We were very dissapointed with the hotel. The size of the room was very clean but very tiny. Towels were thread bare but you could change them when you wanted. We stayed for 10 days and ou beds did not have clean sheets.The balcony was so small you hardly had room to move on it let alone sit there. The... more

Stayed here for 10 nights (2 Adults, 1 Child 6 yrs) All Inclusive holiday. First impressions of hotel were good, nice clean reception area with very helpful reception staff. Had to wait 2 hours for a room. All Inclusive wrist band not given until room was allocated, so had to use own money to get our drinks. Bar staff were... more

$$First impression we thought was good we were a very large group of 40 for the first 2 days staff was fair from then on it went downhill.Me and my friend had 2 leaks in the ceilings they said they would fix it and they didn't.We got there at 7:45 we had young children with us and we wasn't allowed... more

at first glance i was pleased with the hotel although the pool was small it looked lovely!but there was only 20 sunbeds for what is quite a big hotel, the entertainment beyond poor, the service by the bar staff was horrendous, i was made to feel as if i should sorry for ordering drinks!!! im not a funny person and... more

Where do i start, we were with a group of 30 including teenagers and the staff were awful. Add to the 2 robberies, and the worst part was that 2 other rooms including mine were broken into and someone left human excrement on the floor.. does it get any worse than that !!!!!!!!!! also we were on the 3rd floor... more

We stayed at this hotel last week, and im usually not fussy, and accept the differences of being in another country, but i was disapointed with this hotel. First day, we get there to find weve been put in a tiny room, with only 2 beds, and there is 3 of us. So they decided to push another bed into... more

Went in 2005 part of a group. We were ridiculously late because of the flight but they kept us food for when we arrived. The lifts/elevatorss broke down constantly and were sketchy to use when they actually were working. Some of the reception staff were a bit cold but spoke good english. The night guard also spoke quite good english.... more

A central hotel in Santa Susanna right on the main street above a burger king the rooms where cleaned every day and the towels changed. The staff where very good and spoke excellent English the food was great a good selection the entertainment was not that good but there is a good selection of hotels that have some good entertainment... more

I recently stayed in the hotel with some friends and honestly the hotel was so disappointing. the rooms were tiny and we had four beds in what seemed a 2 bed room. the bathroom was tiny too (especially the shower, which had a broken door). the AC doesnt work and one morning we woke to find that we had no... more