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The Black Swan Hotel

Call now to book: 1-800-454-6835 from hotels.com
TripAdvisor Traveller Rating:
  • A summary score based on quality, quantity and age of traveler ratings.
4 of 5 stars 10 reviews
10 Reviews
5.0 of 5 stars
6
4.0 of 5 stars
1
3.0 of 5 stars
1
2.0 of 5 stars
2
1.0 of 5 stars
0
TripAdvisor Popularity Index:
  • Measures overall traveller satisfaction based on ratings, reviews and other sources.
#1 of 8 hotels in Helmsley
Description:
The Black Swan Hotel can be found in the pretty market town of Helmsley, located just on the edge of the rugged North Yorkshire Moors. The Black Swan... The Black Swan Hotel can be found in the pretty market town of Helmsley, located just on the edge of the rugged North Yorkshire Moors. The Black Swan is known for great hospitality, friendliness and its dining experience. We like to think that you'll find us genuinely welcoming and prepared to do that bit extra to look after you. You'll also experience great food, drawn from the abundance of quality and choice that surrounds us here in North Yorkshire. more » « less
  • Address
    Market Place
    (formerly "Macdonald")
    Helmsley YO62 5BJ
    England
Check Rates: £137 Avg. Price
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TripAdvisor Traveller Reviews

TripAdvisor Traveller Rating: 4 of 5 stars Based on 9 traveller reviews
  • What to Expect:
    • 4 based on 10 reviews Rooms
    • 4.5 based on 10 reviews Service
    • 4 based on 10 reviews Value
    • 4.5 based on 10 reviews Cleanliness
  • Recommended For:
    • 50% based on 9 reviews An Amazing Honeymoon
    • 40% based on 9 reviews Older Travellers
    • 30% based on 9 reviews Young Singles
    • 20% based on 9 reviews pet owners
    • 20% based on 9 reviews Families with Small Children

Reviews of The Black Swan Hotel

( 1-10 of 10 )
23 Jul 2008

I was asked for £150 deposit two weeks before we went which I felt was excessive it was also none refundable and non transferable it seemed a bit heavy to me. We had a room at the front of the hotel in the old part. I found the room/bathroom to be dirty, and in need of a good clean/dusting. The... more

7 Jul 2008

6 of us aged between 56 and 70 (friends reunion) stayed for one night on Saturday 5 July 08. Having read the extremely critical review on Trip Adviser I was a little apprehensive. However, the stay was delightful. The hotel public rooms are dark because the property is so (genuinely) old. The bedrooms are purpose built and have every amenity... more

1 Jul 2008

Hi we came here just for one night and had a lovely stay. The room was very spacious - but I would not pay the extra £30 for the room unless you are staing for a few days. We really came up for the food and was not disappointed - both dinner and breakfast were great and well worth the... more

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5 of 5 stars
West Yorkshire
22 Jun 2008

Just returned from celebrating our wedding anniversary at the Black Swan. We stayed one night ,Saturday 21st June 2008.The staff were polite,courteous and couldn't do enought for you.The food was delightful and very well presented. We occupied room 15 which overlooked the market place.We will certainly be going back. more

20 May 2008

Just returned from a two day stay at this hotel. Looked good on the webiste and it was even better than we anticapted. The website online booking made the booking easy. All the staff were really friendly,chatty,without exception. Always asking us if they could get us anything.The food was fantastic, we have eaten out a lot but this was the... more

Management response from
ElliottHelmsley, General Manager

Thankyou for your very kind comments, it gives me great pleasure to read such positive feedback about my hotel. I will pass on comments to all my staff. Thankyou once again.

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5 of 5 stars
Lincolnshire
17 May 2008

This was our first visit to the Black swan, and it definitally won't be our last. The food was absolutely fantastic and the staff couldn't have done more for us. We found the hotel by chance by searching on the internet, and found the hotel to be so warm and welcoming with lovely little lounges and a really pretty garden.The... more

Management response from
ElliottHelmsley, General Manager

Thanks for a great review it gives me great pleasure to read feedback like yours.

21 Mar 2008

We have just returned from a visit at the Black Swan. Our stay was quite disappointing. We checked out after only one night. The hotel is not good value - 150.00 pounds per night - that did include breakfast and dinner. We were given a room in the very back of the hotel - not sure why since the hotel... more

Management response from
ElliottHelmsley, General Manager

Thankyou for your feedback following your stay at the Black Swan. I am saddend to read of your disapointment in your stay and only wish i had the opportunity to discuss your issues before you left a day early. We do read and act upon all our guests constructive comments where we can. We have since this comment reviewed our...

5 Mar 2008

We would probably endorse most of the reviews below. The atmosphere is really old worldy and nice. Service is brilliant and you got the impression nothing would be a problem. The manager is very professional, he is always everywhere discreetly checking the place is running well. I suppose it is a touch pricey but if you know in advance that... more

9 Jan 2008

We stayed at the Black Swan twice last year - our second visit being prompted by our good experience on the first. The first stay was part-sponsored by the hotel itself as part of a support initiative for us as fundraisers of a charity of event. The Black Swan kindly offered us rooms to stay over at their hotel. We... more

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3 of 5 stars
Mirfield, West Yorkshire
10 Oct 2007

We were with a party for a weekend break, some staying two nights and some three. We have used this hotel before when it was part of the MacDonald hotel group and some of the better practices are still maintained. The rooms are comfortable and clean, the food was excellent and well presented, the staff were keen to please and... more

Reviews of The Black Swan Hotel

( 1-10 of 10 )
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The Black Swan Hotel Address

Market Place | (formerly "Macdonald"), Helmsley YO62 5BJ, England