We just returned from a night at the Heritage, which was wonderful. I had read the reviews on here before we left and we were both very hesitant about staying here, but our experience couldn't have been better. We had booked a deluxe room but we were upgraded to the honeymoon suite on arrival (for free) - this may have... more

I booked a deluxe garden villa for a surprise romantic getaway. I thought I would get privacy in a luxury room surrounded by beautiful gardens. What I got was little more than hostel standard chalets which were thin walled and had a door adjoining another room. I booked online and was asked when I would like to check in -... more

We stayed for 2 nights with our extended family for a family birthday party. The service we recieved was excellent. After reading some reviews I was concerned how the rooms would be but we were happy with the standard. Several family members were staying in various rooms and they do vary greatly in standard but were good value for money.... more

horrible place to stay, very dirty and poorly managed. more

Not recommended if you're looking for class. The room we stayed in was motel standard with tired decor. The view was supposed to be of a garden, but it was a patch of dirt covered in dead pine needles. The bedspread had blood stains on it (just turn it over and who will notice, right?) and the staff were dishevelled... more

Way over priced. Rooms need updating. more

Stayed one night and that was one night too long. The room was over priced and shabby. The single beds were on wheels with no "brakes" so every time you rolled over in bed or even sat on the bed it went scooting across the room. The carpet was all worn in the room too and the decor was generally... more

We stayed for one night in a deluxe room,bathroom huge & great water pressure, comfy bed. This hotel was in walking distance to Hanmer Springs Hot Spas & you can see out over the town to the hills above. Very pretty place. Shops all around the hotel so you can park & walk all around town easily. Staff were very... more

We were booked to stay between Christmas and New Year for a couple of nights. Upon arrival at the hotel, an hour after check-in time we were informed that the room was not ready and it would take another two hours. We were offered a complimentary coffee at the lounge as compensation. Instead we decided to cancel the reservation as... more