Grand hotel with lots of space for no apparent reason. But rooms that are extremely comfortable and first class for working - space, good desk area with a decent chair, and sockets galore for charging various appliances. I have no idea if the location is good because I was ferried between meetings, but it seemed fairly convenient. The food in... More

More or less you’re typical Crowne Plaza. Staff could communicate in English but sometimes with difficulty and are very courteous and obliging. The rooms are pleasant and we clean and well maintained. Internet is via ethernet cables but it does keep on going down and while I was there a lot. Breakfast was reasonable and had a fair selection of... More

I have had the pleasure of staying here a number of times over the last 6 months. The hotel is somewhat out of the way but as a pace to stay, it is fantastic. The rooms are nice, clean, spacious and welcoming. The restaurants are good and the free welcome drinks a nice touch. The band that plays in the... More

Crowne Plaza Changshu has elevated their level of service to be the best in Changshu. General Manager Charlie Shi and Director of Guest Relations Simon Rubner has elevated their staff to be proactive when dealing with guest. The great sign of a hotel is how they fast they react to guest issues that pop up during day to day operations.... More

I wanted to share with you from my previous trip advisory on the Crowne Plaza in Changshu. The management has turned the Crowne Plaza into one of the best hotel in Changshu, China. Between Charlie Shi (General Manager) and Simon Rubner (Director Guest Relations) they have change the mindset of the staff on guest relations and improvement of the quality... More

I travel to China on Business each month and would definitely say this is the best hotel in the area. Rooms are large and well maintained. Maid staff are excellent and friendly. Restaurant has a good variety of dishes so there will always be something to your taste. The staff in this hotel are excellent from the Maids through to... More

Good clean room, great entry way and very friendly staff. My first visit here and I know that I will be back. I was here on business and one of my colleagues notified the staff that it was my birthday. The hotel offered me a free meal or free cake. I chose the cake so that I could share, it... More

Pleasant rooms, nicely decorated and comfortable. Nice place to stay. Very good choice. Reasonably priced for the comfort offered.

I want everyone to know that the new General Manager Charlie Shi and the Director of Guest Services Simon Rubner have done a great job in making my stay, one I will never forget with their personal service they demand from all their staff. The new mindset of customer service under the new management with the staff from the restaurant... More