This holiday started to go wrong before we even reached Crete! The holiday was booked for four people, my wife and I and son and girlfriend. When we boarded the plane we sat at the front but my son and his girlfriend were allocated to rear seats. When we arrived in Crete they hadn't had inflight meals and were starving!... more

We arrived at the hotel 4 in the morning we had paid for a 7 NIGHT HALF BOARD holiday the receptionist was very good and helpful, the food was ok, but bland and cold, so although we were were half board we ate out, ( we could have chicken and chips at home !!) the staff couldn't care less as... more

I had just broken a rib and needed to get away somewhere hot , clean and where I'd get looked after. I can honestly say , having travelled the world and stayed in just about every class of accomodation going, I am paranoid about booking anything unless I've read as much as I can before I committ. This hotel is... more

I was prepared for all the steps as it did say on the hotel description. It wasn't our first choice as original holiday was cancelled due to Excel and we struggled to find anywhere. Rooms were clean and spacious and the view was great. The swimming pool are was also good. To be honest due to the stairs and lack... more

Just returned from a 11 night stay at the Heliotrope and have to say how impressed my wife and I were with thiis hotel.The new owners( the Vafiadis family) have refurbished to a very high standard, fantastic swimming pool, large rooms, shower cubicle with constant hot water,LCD TV in room + fridge and air con. We have stayed in many... more

the food was atrocious almost uneatable. badly presented and cold, very poor quality and lack of variety. we have travelled quite extensively and can honestly say it is the worst we have ever had. the steps are steep on outside of hotel. In inclement weather which we experienced we got wet. Had to carry own cases up to 7th floor.... more

hotel is nice and cleen steps up to rooms are a bit of a pain especially if you are on 5th floor or above we were on 5th floor and there were 117 steps to our room which is abit of a killer when its red hot.Food not brill very repetative even though we were only there for a week... more

Just got back from a week at the Heliotrope. First time in Crete. I wouldn't go back to Stalis at it's too British for me but it's a good base for exploring the mountains and other more traditional resorts if you hire a car. We cycled to Sissi one day (about 20k round trip) and that was a really pretty... more

Fantastic place to stay if you booked your hols as a last minute. We came to the hotel from the airport at 1.30 am, and we have been checked in to our room in few minutes. We have to take two lifts and walk around 100 steps, but, this is great exercise after really good dinner. Pool and a pool... more