Another hotel that looks impressive in the lovely photos but unfortunately doesn't live up to expectations. I would rate this at 2 - 3 star and it really should be £60-£70 instead of the £130 I was charged for a double room. The corridors, doors, rooms and e suites were in need of a good quality refurb and only then... More

This hotel could be so much more but disappoints in lots of areas. It is located north west of the city, approximately 7 miles from the airport. The grounds are expansive and pleasant to walk around and the building suggests greater things inside. Whilst the service was very pleasant, that's where the good points stop. My bedroom was small -... More

I had failed to obtain overnight accomodation in the area, when I called this hotel. I initially declined their offer of a single room at £99, and said I would keep looking. Still unsuccessful, I called back about 6pm and asked if we could do a deal on the room given the time. We agreed a compromise and I checked... More

First impression were very good hotelis set in some amazing grounds. Ist night had a lovely meal in the restaurant and a few drinks in the cellar bar. The log fires both in the cellar and drawing room very nice. Breakfast was good. But the bedrooms our bed was very uncomfortable and seemed to be something out of the ark.... More

I accompanied my partner on his business trip, staying at this hotel. I was looking forward to relaxing and using the leisure facilities. The pool,sauna and jacuzzi closed on our first night there,(we were there for 2 nights). They were still closed on the morning we left, it was extremely disappointing. The hotel was being refurbished when we were there.... More

Spent one night at this beautiful setting for a hotel, unfortunatly the hotel is under refurbishment and although the staff made our stay very comfortable and without exception were very obliging there is a bit of disruption due to ongoing work,It is obvious a lot of money is being spent throughout this hotel and it will be a 1st class... More

My partner and I stayed here for two nights beginning of April....and I have to say we were initially disappointed....The room although clean and spacious enough, lacked the character we expected and was a little dingy and 'tired'. We had dinner the first night served in the beautiful restaurant which overlooks the parkland grounds. The menu choice was quite extensive... More

Thainstone is no longer a Swallow Hotel. The 3* rating is about right but it could be 5*. My reservation was not honoured when I checked in. I requested a room change and was lucky to get one, although I had to forgo having a desk for having a bed larger than a child's single. The invoice was wrong on... More

I was a bit nervous of arriving after reading some of the reviews but I can only say it was perfectly enjoyable. Yes the hotel could do with a freshen up but overall we truly enjoyed our stay. Pool, sauna, stream room and jacuzzi were good and all the hotel staff we met could not have been more helpful and... More