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Four Points by Sheraton Resort & Casino at Palmas Del Mar


Hotel class 3.0 of 5
170 Candelero Dr | (formerly Candelero Resort at Palmas del Mar), Humacao 00791, Puerto Rico
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Reviews you can trust

52% Recommend
3.0 of 5 stars 69 reviews
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By trip type
All (69)
[ Date ] [ Rating ]
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5 of 5 stars
Suffolk, VA
4 Nov 2009 New

I have never written a review after a vacation before but I felt that I need to let everyone know how great this resort is! I vacationed at Four Points Palmas Del Mar Oct. 21-27. My husband and I were married there on Sunday Oct. 25. We had 33 our of friends and family on the resort as well. From... more

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5 of 5 stars
San Francisco
28 Oct 2009 | Trip type: Couples

We just spent 8 nights at this resort and I can honestly say that if I could, I would have stayed an additional 8 nights there. The staff, starting with Guest Services Manager Flavia Bonilla, were altogether outstanding. They seemed genuinely invested in their guest's enjoyment of the property and nearby attractions and dinning choices. So, FIVE STARS for service,... more

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5 of 5 stars
Corpus Christi
15 Oct 2009 | Trip type: Couples

My husband and I stayed at Four Points Palmas Del Mar for my 30th birthday this past week! We loved every minute of our stay, even with me having the flu the first few days!!! Hotel grounds are beautiful! Ponds and lakes everywhere not to mention the spectacular red sand beach 2 minutes walking distance down from the hotel. The... more

Management response from
GuestServiceManager1, Guest Service Manager

Dear RelaxinMomma: Thank you for this amazing review. We are honored that you have chosen our beautiful property to celebrate your 30th birthday! Our front desk "family" is one of the best in the company and we like to treat all our guests the same way, like "family." I have already shared this review with Marilyn and will do the...

relaxation
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4 of 5 stars
suarezle@aol.com
10 Oct 2009 | Trip type: Couples

My wife and I decided to stay here since it was close to our family in Naguabo, P.R. The grouds are are beautifully kept and the private beach, pool with swim up bar and casino are all within walking distance. Make sure to request a fridge for the room at no extra cost. This hotel is situated in a gated... more

Management response from
GuestServiceManager1, Guest Service Manager

Dear Mr. Suarezle: Thank you for visiting the Four Points by Sheraton at Palmas del Mar and taking the time to share your experience. The most valuable advice that we can receive is the gift of feedback, wether is good or bad. It help us identify what we are doing good and on what areas we need to improve. Once...

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3 of 5 stars
Washington, DC
25 Sep 2009 | Trip type: Couples

We travel to PR annually, usually staying in Isla Verde but was in search of a slower pace; we definitely found it at Four Points. The grounds are beautiful, located w/in a gated community of homes, condos & apts; horseback riding, tennis and golf available, golf carts are the mode of transpo. Our suite was nice but there was evidence... more

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4 of 5 stars
New Jersey
11 Aug 2009 | Trip type: Couples

Before I went to the Four Points, I read the reviews it was getting and was extremely nervous. But once we got there, it was nothing like anyone said. The bad reviews it has gotten is what prompted me to create a TripAdvisor account and write a review. I (26 yrs) traveled with my boyfriend (30), my sister (31), my... more

Management response from
GuestServiceManager1, Guest Service Manager

Dear JerzeyBratt: Thank you for taking the time to write this wonderful review about our beautiful property. We are honored and delighted to know that you enjoyed your room accomodations and that the service provided by our staff was extremely helpful and accomodating. We look forward to your next visit. I remain at your service. Guest Service Manager fbonilla@fourpointspr.com

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3 of 5 stars
Washington, DC area
1 Aug 2009 | Trip type: Couples
3/3 found this review helpful

My husband and I just returned from six nights/seven days at the Sheraton at Palmas del Mar. We wanted a relaxing getaway with diving and snorkeling, relaxing by the pool and on the beach, and good food and service. The best part of our stay was the staff, especially Joseph at the front desk. Everyone was unfailingly helpful, responsive, and... more

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1 of 5 stars
Virginia
29 Jul 2009

The Beach was great but the Four Points was a big disappointment. I went there with my son as a graduation present because when I was stationed in Puerto Rico before Palmas del Mar was built, I went to the beach through the cane fields. Our troubles began with not getting the room type we requested (double/double) and were given... more

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1 of 5 stars
Miami FL
24 Jul 2009 | Trip type: Family
0/1 found this review helpful

We are visiting PR again after almost 10 years and wanted to experience the beauty and comfort that Sheraton Resorts have offered in the past. We arrived late at night after a long drive, only to find we had been assigned a standard room,The staff at front desk was accomodating and moved us to our Jr. Suite. Just when we... more

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2 of 5 stars
Here
2 Jul 2009 | Trip type: Family
0/1 found this review helpful

Seriously, I am at a loss for words. I booked a room and was told all they had available was a handicap room( I'm not handicap). The reservation person told me the features of the room, and seeming like it was acceptable, I booked my stay. Then I received my confirmation email stating that in addition to what I was... more

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Four Points by Sheraton Resort & Casino at Palmas Del Mar Also Known As

  • Palmas Del Mar
  • Four Points Hotel
  • Sheraton Humacao
  • Four Points Humacao
  • Humacao Four Points
  • Humacao Sheraton
  • The Villas At Palmas Del Mar
Address: 170 Candelero Dr | (formerly Candelero Resort at Palmas del Mar), Humacao 00791, Puerto Rico