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Ritz-Carlton San Juan Hotel, Spa & Casino


Hotel class 5.0 of 5
6961 Ave of the Governors, Carolina 00979, Puerto Rico
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Reviews you can trust

75% Recommend
4.0 of 5 stars 530 reviews
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3 of 5 stars
Los Angeles
19 Nov 2009 | Trip type: Couples New
0/1 found this review helpful

If you are looking for the "Ritz Carlton" experience, this property does not deliver it. It's a nice hotel, but not a Ritz. It falls into the category of "beach hotel for the masses". For example, there's only one pool for everyone - you have screaming children and people playing volleyball constantly. Serenity - there is not. In the lobby,... more

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4 of 5 stars
dallas
18 Nov 2009 | Trip type: Couples New

We stayed here one night at the end of our trip. At the front desk, they treated us as if they had been waiting all year for us to arrive, which was fun. But, poolside service was nonexistent. We saw one waitress in the distance, but the pool is so huge that she never made it over to us. After... more

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3 of 5 stars
San Francisco, CA
17 Nov 2009 | Trip type: Couples New

Our stay would have been perfect except for the fact that the service in the pool and beach area was lacking. One day it was over 2 hours before someone asked if we wanted any food or drinks. This is definately not the level of service I am used to for a RC. Had service been better, we would have... more

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5 of 5 stars
New York, NY
14 Nov 2009 | Trip type: Family New

I simply must say, GREAT SERVICE. this is NOT my first time in Puerto Rico and I have stayed at other resorts out there and i must say, this is by far the best. I stayed here with my husband and baby (11 month). When we arrived, they gave us a smal room - with two double beds. At the... more

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4 of 5 stars
Washington, DC
12 Nov 2009 | Trip type: Couples
1/1 found this review helpful

My wife and I just returned from a very nice three day trip, where we stayed at the Ritz Carlton. While this is clearly not the best hotel in the Ritz porfolio, it is definitely worth booking if you head to San Juan. Pay close attention to this paragraph if you have complaints about the price of this hotel -... more

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5 of 5 stars
new york city
12 Nov 2009 | Trip type: Family

The place was kid friendly, have 2-7 year olds. The resturants served fresh food. Pool area and beach was so clean. THe rooms were nice as well. Parents and children had a great time and will go back again. Staff was very nice. more

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5 of 5 stars
New Jersey
12 Nov 2009 | Trip type: Couples

Third-time repeat guest and enjoyed three night stay. Perfect location 5 minutes from airport especially if you're tight on time. Grounds and facilities are in excellent condition. Logisitics are superb with breakfast area just steps from the pool and beach. Beach crew very courteous and patient. Standard guest room (poolview) was adequate but there are more spacious rooms, if you... more

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4 of 5 stars
New Jersy
11 Nov 2009 | Trip type: Family
0/1 found this review helpful

I have just returned from staying at the Ritz-Carlton for my second year in a row with my family. I have read many of the recent reviews and have formed some of my own opinions. Arrive at the airport, collect your luggage, go to the taxi stand and in 5 mins. you are greeted with smiles at the beautiful entrance... more

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4 of 5 stars
NJ
7 Nov 2009 | Trip type: Family

What I'm most impressed with when staying at a Ritz Carlton is when I first enter the property and the staff makes you feel like your a "Rock Star" Not at this property. I Love the Ritz pampering. Not here. While it's a beautiful property, it does need some updating. This place just didn't have any "Ritz" to it. Menus... more

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1 of 5 stars
Santa Barbara, California
6 Nov 2009 | Trip type: Business
1/1 found this review helpful

This hotel is obviously in financial problems. I have stayed here more than a few time over the last year and need to let you know I will not stay here again. Service is not Ritz standard from any other Ritz location I have been to by a long shot. At first everything seems great, then as you need help,... more

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Ritz-Carlton San Juan Hotel, Spa & Casino Also Known As

  • Ritz Carlton Carolina
  • Carolina Ritz Carlton
  • Ritz Carlton Puerto Rico
  • Ritz Carlton San Juan
  • Ritz Carolina
  • Ritz-Carlton Carolina
  • Carolina Ritz
  • Carolina Ritz-Carlton
Address: 6961 Ave of the Governors, Carolina 00979, Puerto Rico