We stayed here one night at the end of our trip. At the front desk, they treated us as if they had been waiting all year for us to arrive, which was fun. But, poolside service was nonexistent. We saw one waitress in the distance, but the pool is so huge that she never made it over to us. After... more

Our stay would have been perfect except for the fact that the service in the pool and beach area was lacking. One day it was over 2 hours before someone asked if we wanted any food or drinks. This is definately not the level of service I am used to for a RC. Had service been better, we would have... more

I simply must say, GREAT SERVICE. this is NOT my first time in Puerto Rico and I have stayed at other resorts out there and i must say, this is by far the best. I stayed here with my husband and baby (11 month). When we arrived, they gave us a smal room - with two double beds. At the... more

My wife and I just returned from a very nice three day trip, where we stayed at the Ritz Carlton. While this is clearly not the best hotel in the Ritz porfolio, it is definitely worth booking if you head to San Juan. Pay close attention to this paragraph if you have complaints about the price of this hotel -... more

The place was kid friendly, have 2-7 year olds. The resturants served fresh food. Pool area and beach was so clean. THe rooms were nice as well. Parents and children had a great time and will go back again. Staff was very nice. more

Third-time repeat guest and enjoyed three night stay. Perfect location 5 minutes from airport especially if you're tight on time. Grounds and facilities are in excellent condition. Logisitics are superb with breakfast area just steps from the pool and beach. Beach crew very courteous and patient. Standard guest room (poolview) was adequate but there are more spacious rooms, if you... more

I have just returned from staying at the Ritz-Carlton for my second year in a row with my family. I have read many of the recent reviews and have formed some of my own opinions. Arrive at the airport, collect your luggage, go to the taxi stand and in 5 mins. you are greeted with smiles at the beautiful entrance... more

What I'm most impressed with when staying at a Ritz Carlton is when I first enter the property and the staff makes you feel like your a "Rock Star" Not at this property. I Love the Ritz pampering. Not here. While it's a beautiful property, it does need some updating. This place just didn't have any "Ritz" to it. Menus... more

This hotel is obviously in financial problems. I have stayed here more than a few time over the last year and need to let you know I will not stay here again. Service is not Ritz standard from any other Ritz location I have been to by a long shot. At first everything seems great, then as you need help,... more