I would not recommend this hotel to go to when the kids are off from school. They were not prepared for the amount of people and my idea of a vacation is not getting up at 7am to reserve a pool lounge chair. The convenience to the airport could not be beat. The weather was perfect everyday and the meals... more

We stayed at the Ritz this past October; finally getting around to my review. We were in San Juan after celebrating a friend's wedding in Ponce. I'll preface my review by saying that I am not a fan of Puerto Rico as a vacation destination. I had visited San Juan several years ago, and was not at all impressed. Though... more

I just got back from a 7 night stay at the Ritz Carlton San Juan. Before booking I read every review on Trip advisor but decided to book the trip anyway. This was a last minute getaway and figured how bad could it be. Well it was pretty bad. Hotel location: About a 5 minute ride from the airport. You... more

Stayed for 4 nights during mid-February with wife and 2 kids age 5 & 8. Resort was extremely busy. Lots of Northern families escaping the cold and taking advantage of the Presidents week school break. Service was outstanding. (Examples) I arranged for transportation in advance and was met at baggage claim by uniformed driver to help me with luggage. Check... more

I travelled with my family to Puerto Rico over New Year's and was very disappointed with the Ritz Carlton here on the island. We booked 2 rooms for myself, my husband and 3 teenage daughters. Neither room was ready upon arrival and they weren't available until 5:30 p.m. We were told to keep checking back at the front desk, so... more

My wife and I stayed at the hotel for 5 nights in the begining February. Here the scoop. 1) Check was a breeze and our room was ready even though we arrived before check in. 2)Bell-hop took our bags to our room and showed us around. 3)The Pool is nice and big but not deep. Everyone crowds around the pool... more

I was really disappointed by the poor level of service, cleanliness and overall maintenance of a hotel charging $700 for a regular room. Pool and beach is great but ... more

I have never stayed at a Ritz before, so I am unable to rank this one in comparison to others. As a hotel, it was quite nice. I would have been disappointed if I had paid full price. Location: The hotel is located in Isla Verde, what I can only describe as "Hotel Row." It's a lackluster strip of hotels,... more

Excellent service, very clean and staff was friendly. Concierge was fantastic! They went above and beyond to assist us with lost luggage and then later with car rental and a tour booking. Maids left extra bottled water after we requested it our first day. Room was extremely clean and there were plenty of towels/soaps/shampoos. The bed had a hump in... more