We stayed at the El San Juan for four days in October 2009. Although we did have some issues with the amenities available in the room, we didn’t experience the horror stories that other travelers reported. The El San Juan is a beautiful hotel, with an elegant lobby. The grounds are extensive and luxurious. There are a number of swimming... more

This was probably the worst spent money EVER. Aside from the fact that they didnt come through on any of their offers (early check-in, free room upgrade for special occasion celebration, etc) I kept an open mind my first day. For the price of the rooms you expect this grand luxury, NOT! The furniture is cheap, the bathroom had tiles... more

I wish I had thought to read the reviews here before booking this hotel for four nights. It is highly rated by both Frommers and a brand new "Top 10 Puerto Rico," but my wife and I found it to be decent but hardly worth praising. The worst aspect by far was the front desk staff. They were not only... more

I booked the hotel through Amex Travel and the rates were excellent. 4th night free for my package. This included breakfast for 2 for each day were there - and that is a $50 savings per day. Our first room was located next to the pool, outside the main building and had a beautiful patio. Looked promising until we looked... more

I stayed late October 22-25, Thursday until Sunday. Beautiful hotel. I enjoyed every bit of it. As soon as you walk in, you know that your walking into luxury. That is the feeling I got, until I seen my room. My room that I booked was not given to me at check in. After going into the room they upgraded... more

I just returned from a 5 day/4night vacation in PR where I stayed in a Grande Vista room at El San Juan Hotel. I do not have any negative issues with this hotel but just feel as though it is not worthy of being called a Waldorf Collection Hotel. The rooms were nice and extremely bright which I loved but... more

El San Juan Hotel has to be the worst value as far as hotels go on Isla Verde. Do your research before you book here! The nightclub (Brava) is one of the worst. Door staff is comprised of very unprofessional, low class people. We witness how they treated some of the people in the line. We got in with no... more

I wondered if The El San Juan Hotel could live up to the billing that I had given it, as I departed from Boston with my 2 adult children (son/30 & daughter/27). My wife and I had stayed there probably a half dozen times in the prior 4-5 years, sometimes going twice a year for a 4 day stay, and... more

Our experience was 99% excellent !. See end for a few very small negatives. I have stayed at this hotel at 8-10 different times over the last 35 years through several changes of ownerhip . Each and everytime including this one it was great in many ways for us. The gorgeours lobby with mahoghany, beautiful Italian marble and stunning chandeliers... more