Went here on our summer vacation. We were slightly nervous after reading some of the more disparaging reviews. Here is my take. Upon check in, be prepared to kill time. Either catching rays or finding the Pueblo around the corner to stock your own personal room bar. (If you drink, and are cost conscious do this, as a $12 a... more

went to san juan for a few days for a vacation and stayed at the el san juan hotel & casino and was greatly satisfied......the service was exemplary, the accommodations superb, the nightlife energetic and the weather excellent.....if you want a perfect place to veg out and enjoy doing nothing or everything.....this is it.....the beds and pillows were to die... more

I spend five nights at the El San Juan and had a great time. I have stayed here before with friend but came down myself this time. I love coming here. As a New Yorker, it's a direct flight, the weather was great, the hotel has a great social scene, the casino is great, you can watch sports at the... more

The hotel is on a great location at the beach, resturants and casino is great. The Night life is amazing. The hotel starts buzzing at 9 PM and does not end till 2. Great for party animals not so great with young kids. Especially if your room is on the higher floors you will hear the music all night from... more

I had real concerns about staying here after reading all the negative reviews about the service and the shoddy rennovations. If people paid 4 star hotel prices and expected a 4 star hotel, I can understand why they would be disappointed. However, there is no reason why anyone should pay full price to stay here. I paid $160/night on average,... more

So disappointing.Put us in a room by the pool area.Musty,moldy,stains on the bathroom floor, walls and carpeting.Looked NOTHING like the rooms shown on the website!When we spoke to the front desk staff they told that these rooms had not yet been renovated and begrudgingly found us a room.They gave us the new room key the woman lacking any courtesy said"This... more

We had become a little concerned about the hotel after reading the reviews, but the vacation turned out to be great. The staff were very polite and helpful. Concierge recommended the best local restaurants, We stayed in City Lanai at the tower. The rooms could have been better. We would have expected more from a Waldorf Astoria hotel. It was... more

First, Angelo who works out front managing the needs of our guests was great. He was attentive, courteous, and very helpful. He was great with proving us directions, hailing cabs, seeing to it that our needs were met, etc. We visited this property over Thanksgiving and had a wonderful time. Quite frankly, we were concerned by the reviews of this... more

We are very experienced travelers and have stayed in San Juan a number of times. We have stayed at the Ritz Carlton, the Marriott Resort and Casino, and the Caribe Hilton, so we have some basis from which to judge this hotel. We had not stayed at the El San Juan previously, but it is one of the older established... more