This resort is elegant and grand, with the best pools, fountains, and gardens I've seen on the island. The rooms are open and airy, with very comfortable beds and lots of light. The beach area is also beautiful, and if you walk a little ways from the hotel you can get more privacy. Its very pricey during the on-season, but... more

My friends and I booked 2 rooms in August for a November trip. After reading the reviews, we started to second guess our decision. The rooms were prepaid so we weren't in a position to change hotels and decided to make the best of it. We could not have been happier with our stay. Both of the rooms looked exactly... more

This was my first visit to Puerto Rico, which makes it my first visit to this beautiful hotel. I must say at first the people seemed to be a little abrupt maybe even cold, however, after a couple of sentences were exchanged they seem to warm up. I feel this was the general concensus for the whole island. The lobby... more

This hotel was horrible. They had an 80s dance party going on. All night long my room pulsed and throbbed with the music. I requested a room change but the manager was out. I asked for a call back and she never did. I called back and after MANY MANY transfers, I finally got her on the line. They wouldn't... more

My partner and I had to use up some CitiBank "Thank You" points so we booked 4 nights in Puerto Rico. The first three nights were spent at the Radisson Ambassador Hotel because the location was more centralized between multiple beaches (Condado and Ocean Park), was within the main shopping district (Ashford Street), and was mid-way between the airport and... more

We just stayed at the El San Juan for a friend's 50th birthday celebration and were disappointed. The concierge was sort of a liar (if she recommends you to go to Platos for dinner, DON'T go) and clearly getting kickbacks from terrible restaurants. It took two tries to get our room clean (there was hair on the sheets and hair... more

I travel for leisure quite a bit and try to pick hotels that I feel have good reputations. Plus I am part of the Hilton Family and like to stay at Hilton affiliated hotels. I chose the El San Juan for this reason and the fact that it was on the beach. When checking in I did not find the... more

The previous reviews of the hotel were disappointing and made my 6 friends and I slightly skeptical of the hotel we had chosen for our yearly girls trip. From the moment we stepped into the lobby, I was impressed. The staff was friendly, knowledgeable and helpful. Both of our rooms were clean and spacious. Everything we asked for was addressed... more

Pictures of The El San Juan Hotel and Casino are very misleading. The lobby is beautiful, and the pool is beautiful too, but the rooms are terrible. The carpet in the hallway leading to my room was stained. The moment we walked into our room, I did not want to place my bags on the floor. There were scuffs and... more