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Bannatyne's Charlton House Spa Hotel

4.0 of 5
Shepton Mallet BA4 4PR, England
Hotel amenities
Bannatyne's Charlton House Spa Hotel
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315 reviews from our community

Traveller rating
    174
    91
    34
    12
    4
See reviews for
Families
33
 
Couples
174
 
Solo
9
 
Business
17
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Singapore, Singapore
Senior Contributor
25 reviews 25 reviews
19 hotel reviews
Reviews in 18 cities Reviews in 18 cities
12 helpful votes 12 helpful votes
2 of 5 stars Reviewed 15 May 2013

Lets start with the good points: a. The hotel entrance is stunning, amazing décor and amazing rooms. b. The staff were enthusiastic, helpful, professional and a pleasure to talk with c. The spa looks great. d. The furniture is ultra high end Mulberry and each room is custom designed (ours had a wardrobe built into a wall with an Indian... More

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from Berkshire
Contributor
20 reviews 20 reviews
11 hotel reviews
Reviews in 17 cities Reviews in 17 cities
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed 7 May 2013

Let me start by saying that, once again, we have had a very good week-end. But, in my opinion, there is still room for improvement. The receptionists - although very professional - should smile more. The lady with the glasses always looked harassed. Please remember that we are there to relax and spend time away from our stressful lives. The... More

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ManagementResponse02, General Manager at Bannatyne's Charlton House Spa Hotel, responded to this review
10 May 2013

Dear TheWTeam, Thank you so much for taking the time to post a review.I am so glad that you chose to come back to Charlton House . Customer service is paramount to us, I will share your feedback with the relevant departments. We look forward to welcoming you back again soon, Kind Regards Sakis Dinas More

Haroldston Wales
Senior Contributor
23 reviews 23 reviews
18 hotel reviews
Reviews in 16 cities Reviews in 16 cities
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed 4 May 2013

Walked in to enquire about a vacancy on Monday evening and was greated by 2 very pleasent receptionists. They told me they had a cancelation I could have at a good rate and that they would change the 2 single beds for a double by 7.00pm. EXCELENT start. The room was huge and very nicely furnished. Massive double bed,(also the... More

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ManagementResponse02, General Manager at Bannatyne's Charlton House Spa Hotel, responded to this review
6 May 2013

Dear Jonnybluejeans, Thank you so much for your amazing review.I am so glad that we managed to accomodate you at the last minute and delighted that you enjoyed your stay. We look forward to welcoming you back to Charlton House, Kind Regards Sakis Dinas More

1 review
5 of 5 stars Reviewed 3 May 2013 via mobile

My husband took me to Charlton House for a spa break as a birthday treat, I honestly cannot fault this hotel the staff were friendly, the decor was beautiful, the food was delicious & our room was lovely. We had a terrace that looked out on to the pool & was much bigger than expected (I think we may have... More

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ManagementResponse02, General Manager at Bannatyne's Charlton House Spa Hotel, responded to this review
6 May 2013

Dear sgkg-family-of-5 Thank you for taking the time to post such a wonderful review.I am so glad that you chose Charlton House to celebrate your birthday. We look forward to welcoming you back with your sister for your Spa Day, Kind Regards Sakis Dinas More

London, England
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 2 May 2013

Don't be put off by the outside of this lovely country house hotel. There is a great atmosphere and a real ambience - you feel like a house guest in a country house. The gardens are a joy with outside terraces and the rooms are individual and spacious with nice touches (shortbread biscuits, complimentary water, bathrobes - and - we... More

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ManagementResponse02, General Manager at Bannatyne's Charlton House Spa Hotel, responded to this review
6 May 2013

Dear fletcher58- Thank you for your glowing review.Customer satisfaction is paramount at Charlton House and I will share your wonderful comments with the team.I am so glad that we exceeded your expectations and I hope that you will visit us again soon, Kind regards Sakis Dinas More

Stroud, United Kingdom
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 28 April 2013

My partner brought me here as a surprise. The gardens were perfectly manicured. The hotel didn't have the wow factor inside but everyone seemed to be having a nice time. I hadn't been prepared so I didn't have a costume and we couldn't enjoy Spa facilities but others were having a good time. We were shown to our room, we... More

Was this review helpful? Yes 1
Birmingham, United Kingdom
1 review
4 of 5 stars Reviewed 27 April 2013

A lovely stay at Charlton House for a relaxing spa break. The staff at Charlton House make the experience - they just can not do enough for you. We did not see other rooms but we stayed in a deluxe double - spacious, shabby chic and homely - lovely. The spa, which is quality over quantity is a perfect space... More

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ManagementResponse02, General Manager at Bannatyne's Charlton House Spa Hotel, responded to this review
6 May 2013

Dear BeckyF_x Thank you for taking the time to post such a wonderful review. I was pleased to hear that you enjoyed your stay ,our spa is very popular and I am glad that you found it."a perfect space to relax".We pride ourselves on our customer service and it is lovely to hear that we exceeded your expectations. I do... More

London, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 26 April 2013

Stayed here a couple of months ago on a business trip. Upgraded to a lovely room, relaxed in the spa (really liked the out door hot tub on a cold and starry night). Good evening meal in room and breakfast in dining room. By myself, but all the staff really helpful and certainly welcoming could find no fault. Don't usually... More

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ManagementResponse02, General Manager at Bannatyne's Charlton House Spa Hotel, responded to this review
10 May 2013

Dear Sraggett, Thank you so much for your wonderful review. Customer satisfaction is very important to us and I am very grateful that you took the time to share your experience.We look forward to weloming you back to Charlton House , Kind Regards, Sakis Dinas More

Sunny Cornwall
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 24 April 2013

Had a night paid for by the family for Xmas present so decided to stay 2. Treatments were included in the present which were lovely. The whole aura of the place is relaxing. We had an amazing room! Two storey with 2 bathrooms and a day bed upstaires. We had access to the hot tub straight from our room and... More

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1 review
5 of 5 stars Reviewed 23 April 2013

My husband and I stayed here for my 30th and it was such a relaxing break! Charlton house is special for us as we had our wedding reception here so I felt really lucky when I discovered that my husband had booked the luxurious four poster room, which we had on our wedding night. Given that it was my first... More

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Maplestone
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Hotel Summarization (Beta)

What travellers say

  • Very good(16)
  • Afternoon tea(10)
  • Room service(6)
  • Would highly recommend(5)
  • Great Place(5)
  • Mrs Smith(4)
  • Duncan Den(4)
  • Excellent value(4)
  • Building work(3)
  • Outdoor Jacuzzi(3)

Additional Information about Bannatyne's Charlton House Spa Hotel

Address: Shepton Mallet BA4 4PR, England
Region: United Kingdom > England > Somerset > Shepton Mallet
Amenities:
Fitness Centre Free High-Speed Internet Free Parking Pets Allowed Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 3 hotels in Shepton Mallet
Price Range: ££
Hotel Class:4 star (4*)
Reservation Options:
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Also Known As:
Bannatyne`s Charlton House Hotel Shepton Mallet
Bannatyne`s Charlton House Hotel
Charlton Hotel Shepton Mallet
Charlton Hotel
Bannatyne's Charlton House Spa Hotel Shepton Mallet, Somerset

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Bannatyne's Charlton House Spa Hotel
See lowest price for your stay* (from our partners)
Show Prices