After paying £260 for one night B&B we were very disappointed when we pulled up outside. The hotel looks old and tired. However, once you settle in its actually quite quaint and cute and quirky. You could probably get the same ambience and service in a lovely gastropub/hotel at half the price so I would say its expensive for what... more

The only thing that let this wonderful hotel down was the initial greeting on reception... Everything else was simply brilliant. We loved our room (26 - Orchard View), with its extremely comfortable four poster (hated the remote control 'Pronto', but that's so minor!), loved the lounge areas, rate the service very highly (beyond the initial greeting), loved the ambience, loved... more

Elisha Carter is the chef and the menu gastronomique was incredible, every mouthful a dream. The room was not as good as one we had had previously (this trip our room had a freestanding copper bath in it and it wasn't very inviting and the room lacked character) but if other times the room have been lovely. It is looking... more

We had a lovely weekend, staying in Ostler (21) which felt very private and tucked away. With its French copper bath on an unstairs level it was quirky but very comfortable. We might have preferred a room that looked out over the garden but this one did us fine. The highly international mix of staff were attentive and friendly. The... more

We stayed for the weekend in a superior double (Room 23). The service was excellent. The moment we arrived two staff met us at the door and check-in was completed effortlessly. The room was superb. The food was wonderful (we had room service, evening meal and breakfast, both in room and in the restaurant). The service throughout our stay was... more

We'd extensively researched various hotels as the quality of the food and room were paramount. We decided on Charlton House from various reviews of the chef and his menu and from info on the hotel website. We chose a superior double and landed Orchard View (room26) which has the most comfortable bed I have ever slept in. It was an... more

We find it hard to believe the negative reviews on this site as we had a wonderful night's stay at Charlton House. From the moment we arrived all the staff were extremely warm and welcoming. They did everything possible to cater for us. The chef and waiters went to a lot of trouble to adjust the menu for our food... more

The hotel has a great interior look, no doubt. Lovely rooms. The Mulberry theme works well: warm, stylish, modern British at its finest. Two flaws for us: first, it is slap bang on a main road which significantly reduces the sense of truly 'getting away.' Secondly, they messed up our taxi booking which meant we missed our train back to... more

My husband and I have just returned from Charlton House having read the glowing review in the Mr and Mrs Smith book and either we got lost and went to a different hotel also called Charlton House or Charlton House has changed hands since the review and they have decided to employ a chef from a service station to run... more