We recently returned from here after a family break away with our 1 year old, and were a little disappointed overall with the accommodation. The room was quite dated and dirty. The place had been cleaned but was thick with dust and the bathrooms were needing a clean again, along with parts of the kitchen. I am not a fussy... more

We found our apartment through an online service. As individually owned apartments, they all vary in upkeep. Booking through Gold Coast Rental Properties, and I did read another positive review about them after booking ours, the photos showed a completely updated apartment and they were spot on. We had DVD/video/CD player with games, books, DVDs and videos to choose from... more

I had just come from staying in Coolangatta in another 4.5 star hotel. But being in Surfer's Paradise I would have thought that the hotels were all quite lovely. Well the service was very good and there was free parking close to the elevator and trolleys so we didn't have to carry all our luggage. We got to our room... more

I booked this hotel during my stay at another resort and had left there after 2days into my 9day trip. Had major problems with the other one!! Anyway, all i have to say is that the Mantra Phoenician had saved my family and I from leaving the gold coast all together. As you enter this resort you get this positive... more

With the Mantra Phoenician it defintly looks amazing from the outside even though you can tell that it is a little older than the other Hotel's in the area. When we entered our room (two bedroom apartment on the 7th floor) I felt let down, the room looked old and uncared for, yes initally it looked clean but then we... more

Great location and resort facilities are definately 4 star with great pools , gym and BBq area. Unfortunatly the rooms badly let the place down 3 star at best. I was on 2nd floor in 2 bedrrom apartment , plenty of space but thats the only good thing you could mention about the room.Furniture was dirty , old and uncomfortable,... more

We booked and THEN checked the reviews on Tripadvisor. I was so apprehensive about staying there , but having paid upfront there was no alternative. I can honestly say I was very pleasantly surprised , and feel that this place has received a lot of unfair criticism . We were on the 9th floor ( room 2911) , and it... more

A couple of comments about our recent experience at this property: 1) The bedroom only was airconditioned, but the entire apartment was not 2) The bedroom airconditioning intermittently leaked onto the bed and the pillow nearest it 3) The mattress was worn-out, with a distinct and uncomfortable dip in the middle 3) The rest of the apartment (due to no... more

We booked this through wotif and figured we were getting a reasonably good rate of $175 per night for a 2 night getaway. The photos on the website looked promising and the word "opulent" gave me confidence that this was a good place to stay. THEN I read the reviews on tripadvisor and were horrified to say the least! The... more