Went in August and have held back until now to post my comments, as I had hoped that 7 email and post exchanges with Thomas Cook might have resulted in more than a standard acknowledgement. My mistake as they have done nothing. However, on arriving at the hotel with a tired five year old, they couldn't find our reservation and... more

Although the apartment was basic, it was clean however the daily maid service does not apply two days / week. Map not overly helpful when trying to find your apartment - it became quite entertaining during our stay watching the new arrivals trecking around thecomplex with their trolley cases and a useless map together with strange directions from the hotel... more

As noted by other guests,place is a bit shabby in need of a complete refurbishment. Flight and transfer excellent(although bad check-in at Manchester - would expect better from Thomas Cook). Hotel staff were extremeley surly,not exactly service with a smile,we had contacted the hotel prior to the holiday to ask if they had a two bedroom apartment available and they... more

After a bit of an embarassing start in the airport while checking in I was hoping that it wouldnt be too long until we arrived at the BB, this happened sooner than i thought as it is only a 10-15 min transfer from the airport (which is alot cheaper to get a taxi than booking the transfer through travel agent).... more

Just returned from a week long stay with my partner and 5 friends. Booked in half board. The room was adequately furnished and reasonably clean although we were greated with 2 cockroaches in the bedroom. Have been in Feurteventura 5 times and this is the first place we have seen them. Also cockroaches during the week in the apartment. No... more

If you want a nice peaceful hotel to stay this is not for you. It is located right under the flight path into the airport and the planes fly over at a couple of hundred feet from 7 30 in the morning until 10pm. On top of that , the music blares out round the pool area almost all day.... more

10pm arrival - room was stiflingly hot. We were met by cockroaches in the cooker hood. Went to report it and told they would move us to a first floor. Returned to the room to find a huge 2" one feasting on the hob! Moved to another room to find a sock under the bed plus last occupant's cereal and... more

Very Long!!!! Arrived at Broncemar Beach at around 9pm on Saturday 19th September - my birthday! - after a pleasant enough flight from Birmingham (apart from the screaming child and bickering parents in front of us but I'm sure that's not Thomas Cook's fault…). First impressions were good, a large, bright and clean reception area with internet, telephones and plenty... more

Rooms clean, staff helpful and friendly, plenty of food choice, hotel kept spotless, so why would we probably not go back? Caleta is a purpose built holiday resort, but apparently without tourist facilities. Yes, the main beach is beautiful sand, but under the water it is rocky. You can take a 5 minute walk round the bay and there are... more