Our bad experience: From time of Check In to Checkout, we experienced bad service from reception staff and although the resorts manager spent time listening to our situation, in the end, I felt that he was not compassionate enough and didn't do enough to try to keep us at his resort. Reception didn't know that the room they checked us... more

My wife, 3 year old son and I stayed here from the 6th to 13th September 2009 in a 1bedroom apartment. We booked a bit late and couldn't get a 2 bedroom so had our son on a pull out bed in the lounge and this worked fine. We really liked the location and facilities but found the pools to... more

We stayed here as part of our honeymoon for 7 nights with our toddler 9 months. Overall I thought it was a really nice place to stay. The grounds were lovely and the pizzeria served up very nice pizza. We cooked some food on the BBq's a couple of nights and it was a nice way to chat to other... more

From reading previous reviews from others on this Forum, I was not expecting much. We stayed for 7 nights We arrived 30 minutes before check in & we were given an access card to walk around & have a look at the place. I could say that my Husband was impressed with the 2 playgrounds & 4 swimming pools available... more

Before we went away I came on here and read some of the reviews. I was holding my breath when we got to the resort expecting the worst. But was pleasantly surprised - we had a a two bedroom apartment on the second floor that was near the convience store - so was well situated close to everything and didnt... more

We booked a 2 bedroom apartment, for a birthday celebration, based on the many positive reviews on Trip Advisor. Sadly, we must have been one of the unlucky families - we were provided with an apartment that had views over the (dirty and noisy) parking lot that was located behind the shops next door. Also, with three very young children,... more

We were a bit concerned after reading some of the reviews but thankfully were pleasantly surprised. We did request that our apartment not be on the Gold Coast Highway side or on the ground floor. The apartment was lovely and clean and the furnishings were of a high standard. Having 2 bathrooms and a laundry made things so much easier... more

Not a bad resort and reasonably priced. Beware though if you expect this resort to be "SMOKE FREE" - it is NOT. Most of the adverts say the 'resort is smoke free' but this is not true. Shortly after checking in, our apartment was overcome by cigarette smoke from the apartment below - on calling reception we were informed that... more

After mixed reviews on this website we were nervous about our stay at Turtle Sands, especially as we got a very good deal for the apartment with Flight Centre (included flights) and we were nervous the price would reflect the quality. However on our arrival we were pleasantly surprised. We were on the second floor with a 5 month old... more