We were return guests belonging to "group booking".Our reservation was made in July 2008 for 4 nights for the later 2008. A $500.00 deposit was posted and validated at the time of the our reservation.

On arrival , we found our only specific request when making our reservation: were two rooms on the same level had not been granted. Although our request was confirmed when making the reservation a telephone call from the resort before our arrival may have ensure our arrival & check-in to be far more pleasant .

On check-in we were told, that if we had made a $20.00 deposit at the time of reservation - our request of two rooms on the same floor,

would have been secured - HELLO! We were told the property had "new management" & somehow our request (as a return group booking) plus our $500.00 deposit had been over looked. Disappointed we made our way to our rooms & on entering one of the rooms, found the carpet entering the... more